Audio From Speakers Keeps Skipping and Stuttering on HP ENVY 15-j185nr

Hi I have a HP ENVY 15-j185nr and My speakers audio keeps skipping and stuttering and i can see in the beats audio control panel that it fluctuates in the levels between the Bass and Treble and also The Volume. Now When I connect my Beats Wireless Headphones to My Computer i have no problem with the audio on the bluetooth side but when i connect the headphones on the wired side and plug it into the computer audio jack the audio is playing from both headphones and speakers and it is STILL skipping and Stuttering. My Computer OS was 8.1 Enterprise when this Problem Occured and since then I've updated to Windows 10 Enterprise by Doing a clean install hoping that this will fix the problem but it didn't After i updated my windows OS I can now see in the Device Manager in the Sound, Video and Game Controllers Category that my High Definition Audio Device have a yellow triangle exclamation point icon under it and its device status says This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful. The driver version is 10.0.10240.16384 and The drver date is Thursday July 9. 2015.  i've uninstalled and resinstalled the driver numerous times and the exclamation icon is still there and i wanted to know is it a Hardware problem or a Driver Problem?. Is this a simple fix or do i have to take it in and get it fix by a computer tech? can anybody please help me?

Hi,
Try the following
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, download and reinstall the Chipset driver on the following link.
Chipset Driver - Windows 8.1
When the reinstallation has completed, shut down the notebook by holding down the Shift key as you click Shutdown to temporarily prevent a hybrid boot.  Then unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Similar Messages

  • System freezes with loud buzz audio from speakers then crash and then auto restart.

    My system keeps freezing and stuttering I have ran many tests and all my hardware is a month old all parts brought brand
    new sealed and unused.
    A few moments ago I was on Youtube watching videos and it randomly froze with the buzz audio from my speakers and it restarted
    the pc its self.
    And an hour before that I tried to update my graphic drivers and
    it done the same when I was installing them... this always happen 2-4 times some times more per day.
    My CPU temp is 17c right now and gpu temp is 29c the highest i have seen my cpu temp is 64c and the gpu 69c so temps are good.
    I have ran HDtune and it reported that the hdd is in good health i also ran memtest and that passed I ran furmark and prime95
    for an hour each and they where fine with no errors too... I have a minidump file and a system information file uploaded to my skydrive here: BUT I CANT PASTE LINKS!!!! please
    please please can someone help me

    Hi,
    How about your problem now, you can paste your link as text style here.
    In addition, please try to disable Graphic rendering for test. Following the steps below and check the option.
    Internet Options\Advanced\Use software rendering instead of GPU rendering
    Roger Lu
    TechNet Community Support

  • How do I play audio from my headphone jack and internal speakers?

    How do I play audio from my headphone jack and internal speakers at the same time ? I have a splitter for my audio jack so that when i connect up my second monitor I can have it so it also plays audio as well as anything else i have connected into the jack but how do i let the internal speakers emit sound at the same time?

    Hello,
    If you mean the internal speakers in your Mac, you can't play audio through them at the same time you have anything plugged into the headphone jack. When you plug something into the headphone jack, it disconnects the internal speakers.

  • Dvd skipping and stuttering

    after i make dvd with IDVD it plays on mac dvd player without a problem. Using any other dvd player is always a problem. skipping and stuttering. installed "toast 10" and am happy with it, but very disappointed in IDVD

    Hi
    My list on Bad DVDs
    *DVD quality*
    1. iDVD 08 & 09 has three levels of qualities.
    iDVD 6 has the two last ones
    • Professional Quality (movies up to 120 min.) - BEST
    • Best Performances (movies less than 60 min.) - High quality on final DVD
    • High Quality (in iDVD08 or 09) / Best Quality (in iDVD6) (movies up to 120 min.) - slightly lower quality than above
    2. From
    • FCE/P - Export out as full quality QuickTime.mov (not selfcontaining, no conversion)
    • iMovie x-6 - Don't use ”Share/Export to iDVD” = destructive even to movie project and especially so
    when the movie includes photos. Instead just drop or import the iMovie movie project icon (with a Star on it) into iDVD theme window.
    • iMovie’08 not meant to go to iDVD. Go via Media Browser or rather use iMovie HD 6 from start.
    3. I use Roxio Toast™ to make an as slow burn as possibly eg x1 (in iDVD’08 or 09 this can also be set)
    This can also be done with (Apple) Disk Util tool.
    4. There has to be about or more than 25Gb free space on internal (start-up) hard disk. iDVD can't
    use an external one as scratch disk (if it is not start-up disc).
    5. Verbatim ( also recommended by many - Taiyo Yuden DVDs - I can’t get hold of it to test )
    6. DVD-R (no +R or +/-RW)
    7. Keep NTSC to NTSC - or - PAL to PAL when going from iMovie to iDVD
    8. Don’t burn more than three DVD at a time - but let the laser cool off for a while befor next batch.
    iDVD quality also depends on.
    • HOW much free space is there on Your internal (start-up) hard disk. Go for approx 25Gb.
    less than 5Gb and Your result will most probably not play.
    • What kind of movie project You drop into it. MPEG4 seems to be a bad choice.
    other strange formats are .avi, .wmv, .flash etc. Convert to streamingDV first
    Also audio formats matters. I use only .aiff or from miniDV tape Camera 16-bit
    strange formats often problematic are .avi, .wmv, audio from iTunes, .mp3 etc
    Convert to .aiff first and use this in movie project
    • What kind of standard - NTSC movie and NTSC DVD or PAL to PAL - no mix.
    (If You need to change to do a NTSC DVD from PAL material let JESDeinterlacer3.2.2 do the conversion)
    (Dropping a PAL movie into a NTSC iDVD project
    (US) NTSC DVDs most often are playable in EU
    (EU) PAL DVDs most often needs to be converted to play in US
    UNLESS. They are plabacked by a Mac - then You need not to care
    • What kind of DVDs You are using. I use Verbatim DVD-R (this brand AND no +R or +/-RW)
    • How You encode and burn it. Two settings prior iDVD’08 or 09
    Pro Quality (only in iDVD 08 & 09)
    Best / High Quality (not always - most often not)
    Best / High Performances (most often my choise)
    1. go to iDVD pref. menu and select tab far right and set burn speed to x1 (less errors = plays better) - only in iDVD 08 & 09
    2. Project info. Select Professional Encoding - only in iDVD 08 & 09.
    Region codes.
    iDVD - only burn Region = 0 - meaning - DVDs are playable everywhere
    DVD Studio pro can set Region codes.
    1 = US
    2 = EU
    Yours Bengt W

  • Simultaneous audio from outputs 1-2 and outputs 3-4?

    Hi guys,
    How do I get simultaneous audio from outputs 1-2 and outputs 3-4? I'm running Logicpro 7.1 through an M-Audio FW 410 hardware interface.
    I'm trying to set things up so I can monitor through my mixing board to eleminate the weird echo sound you get in your headphones when recording.
    I thought I could do it in logic by creating an ouput 1-2 and output 3-4 channel strip where ouput 3-4 will have the "i/o" plugin and in the plugin settings, Out would be set to 3-4 and input set to 1-2, this way sound will always come out of output 1-2 which will go to my speakers and output 3-4 to my mixing board. Please help!

    I'm trying to set things up so I can monitor through my mixing board to eleminate the weird echo sound you get in your headphones when recording.
    The 'weird echo sound' is because you are hearing Logic's software monitoring alongside direct monitoring of the inputs (either via the interface, or your mixer, depending where the headphones are plugged in.)
    You can avoid this by setting the monitoring level on the record-enabled track to zero. (recording tracks have two level settings. Normal playback and record input monitoring. See page 282 in the Logic Pro reference manual.) It will not affect your record levels, or your input metering.

  • Iphone Music player skips and stutters with MP3s

    With the upgrade to iOS 5 (and 5.0.1) on my iPhone 3GS (32GB) I began to notice skips and stutters on numerous MP3s about 10 to 30 seconds into the song. I don't remember having any problems prior to iOS5 upgrade.
    The skips and stutters are somewhat reproducible in that, if I hear the skip or stutter, if I go back to the beginning of the song and play the song again, the skip or stutter will happen in approximately the same spot and will be of approximately the same nature (a repeated phrase or a jump or a distortion) but it isn't exactly the same.
    Most of my songs are 256kbps VBR MP3s ripped either by iTunes from my own CDs or purchased from Amazon.
    The facts (1) that the skip/stutter/or distortion is not exactly the same each time (2) the skips and stutters seem localized to the first 10 to 30 seconds of the song, then they play fine afterward, (3) that I don't have problems playing these songs under iTunes on my MacBook pro, and (4) it happens both with iTunes ripped MP3s and Amazon MP3s, would seem to be some form of OS problem rather than coding error. My guess would be some form of buffering issue or OS scheduling issue.
    Has anyone else noticed these problems?

    I experienced the same problem with my Iphone 5 skipping and not playing the music in my library correctly. I called apple and they gave me a solution that worked so far.
    The problem in my case was created by restoring the new phone from icloud. Apparently, if you have a lot of music or data, the music files don't completely download.
    Of course, make sure your music is backed up before starting
    Solution: connect iphone to itunes / select the music tab / uncheck sync music altogether / hit apply or sync (this should remove all music files from your phone) / when completed, re-check the sync entire music library or select your custom playlists-songs you want on your phone / then click apply or sync to put back all music on phone.
    This should solve your problems

  • ITunes skips and stutters

    Itunes skips and stutters, and the program locks up and won't close, requiring me to use the task manager to stop the "program that is not responding". I have deleted itunes and then downloaded it again, but I have the same problem. Everthing else works fine and both Norton and Advanced SystemCare6 indicate there are no viruses or anything. Has anyone been able to correct this problem? Thanks! I don't want to go back to Windows Media Player!!! (Note: Version 11.1.0.126)

    Yes, it's just untenable. I hate to leave iTunes behind, but I can't deal with this situation. Are you going to scrap iTunes and go back to WMP, or do you have a better program in mind?

  • No audio from speakers on pavilion dm1z-3000

    I'm getting no audio from the internal speakers on my pavilion dm1z-3000.  Headphones work fine, haven't tried HDMI.  I tried uninstalling the drivers and reinstalling the drivers I got off the HP website (sp51371.exe) with no luck.  After installing drivers the audio worked for a few seconds, started stuttering, then quit completely.  Thanks for any help!

    As the previous poster noted... I would suggest updating your bios to latest version.  From what i can tell that should be version F.03 SP 51519.  Also check back in a week or two F.05 will release to hp.com as well. 
    In addition once you have confirmed you have F.03 bios you can try to run the troubleshooting tool located at the following URL.  I have had success with this tool in the past.
    http://windows.microsoft.com/en-US/windows/help/no-sound-in-windows
    Although I am an HP employee, I am speaking for myself and not for HP.”

  • Recording audio from laptop with T420s and combo port

    Hi All,
    I sometimes need to run my companys application and record the spoken messages for demo's etc. Previously, I did this simply by playing the messages through the laptop speakers and at the same time using the Windows Sound Recorder to record it from the laptop microphone (I didn't even need to use external speakers or microphone).
    Now, with the new T420s that I have, when I speak into the laptop microphone it records my voice fine but when I use an application to play messages through the laptop speakers, the recorder does not pick up an sounds......is this a result of this "combo" port........if so, is there any way round it ?

    I meant what if you recorded just your voice, then added the audio from your demo after the fact?
    The sound chip takes the microphone input, and subtracts the speakers sound. This is what is needed most of the time, but in your case, it seems to be the exact opposite. Not sure if this can be disabled in SmartAudio.
    You'll probably need Virtual Audio Cable to record multiple streams.
    W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
    X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
    Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen

  • Macbook 2008 no audio from speakers - can't disable digital audio - red light in headphone jack

    Looking for help with this problem, that seems like a lot of people had in the past and still have, but I see that a couple of discussions on it here have been archived. Too bad, as the problem continues.
    I seem to be having the same problem with my late 2008 white 2.1Ghz Macbook.
    I had used earphones a few times with movies and iTunes, with no problems. Now I've just rebooted to find that I have no audio from internal speakers (the boot up chime works though). Earphones work perfectly.
    There is a constant red light in the earphone jack. The volume icon in the top menu bar is greyed out. In the Sound preference panel, Built-in Speakers are not available as an option for audio out. The only option is Digital Audio. If I connect earphones, then they are available as the only option.
    I have tried all the various methods that people have recommended, to switch off digital audio through the earphone jack: trying to flip the little switch with a toothpick, paper clip, etc., as well as cleaning around inside the jack with a bit of rubbing or cleaning alcohol; also tried inserting and removing the earphones plug several times, while pushing the volume buttons on the keyboard. Nothing works.
    I did get something from inserting/removing the earphone plug, as I seemed to be able to adjust volume from the keyboard, but I never got sound out from the speakers; the volume window seemed to indicate increase/decrease volume as I pressed the keys, but after a few seconds the volume window greyed out again with the No Entry symbol.
    Trying to flip the digital audio switch in the jack occasionally gets the red light to turn off for a couple seconds, but then it comes back on.
    Is there any particular problem with this that can't be solved by the aforementioned methods, that many people have used to solve it in a simple manner? Could my problem be more serious? Is there anything I could do if I opened up the Macbook, e.g., somehow to manually turn off the digital audio switch?
    Any help greatly appreciated.

    Got it fixed with a small flathead screwdriver with a fairly wide blade. Opened iTunes, started playing songs, had red light in headphone jack, as per usual with this problem.
    Put screwdriver in jack, with blade more or less vertical, started moving it around inside of jack in clockwise motion, pressing pretty firmly. Took just a couple of "swirls" around the inside of the jack and then audio finally turned on! Was a bit of a hassle, but finally worked.
    Many thanks to all for their suggestions.
    P.S. re. advice not to use metal object. This was the only way I was finally able to solve the problem (i.e., using the small screwdriver). I didn't see where using a metal object would be a problem, seeing as the headphone plug itself is metal. Anyway, it worked.

  • No audio from speakers or earphones, but no error messages?

    My laptop gave me a BSOD today (which happens frequently actually) and after rebooting it, there was no sound coming from the speakers or the earphones.
    I've made sure the drivers were enabled, that the volume is turned up, and that the drivers are up to date. I've deleted the driver and reinstalled it, and still nothing. I've updated my BIOS in the last 2 months from a previous problem, and I had not updated or installed anything before the BSOD.
    The audio devices all seem to be working fine: the "mixer" in the taskbar shows that the sound is working and the green and grey levels rise  and fall as normal when I'm playing music. 
    My audio only works with HDMI output. It may work with a USB speaker; I don't have one to test this theory.

    Hi vc329,
    Doesn't sound like encouraging news, though it is odd that the sound came back for a short while at least.  If you still haven't rebooted the PC since putting it to sleep and loosing the sound, then I would suggested going ahead and rebooting or even doing a full hard reset (power down, remove the AC adapter, remove the battery, hold down the power button for 20 seconds or so, then reconnect the AC power and Battery and boot up) to see if the sound can be recovered again.
    If the sound still doesn't work, Check Device Manager to see if the sound driver still looks OK, make sure you are using the latest driver again (it looks like the latest driver is 6.10.6381.0), another option might also be to try the older driver that is still available from the site, or try recovering the original driver shipped on the PC.  The steps to do these things are covered in the document listed below, in Step 6 (Restoring the Audio Driver), Step 7 (Updating the Audio Driver), and Step 8 (Checking Device Manager):
    No Sound from the Speakers (Windows 7)
    If none of that seems to help, I'd recommend testing the hardware using Step 9 in that document.
    If the online warranty check sees you as out of warranty, you may still be OK if you have the original proof of purchase (receipt) from wherever you purchased the PC, but you may have to provide it when calling HP for service if the sound can't be fixed.  If you are close to the end of warranty I'd recommend calling customer care for your area (I assume you are still in Asia) and validating the warranty with them as soon as possible just to make sure.
    Although I am an HP Employee, I am speaking for myself and not for HP.

  • No audio from speakers or jack. Sound bar shows audio activity. All drivers updated. HP G62.

    I cannot get audio from the speakers or audio jack. All drivers updated, realtek, BIOS F37.
    There is activity on the windows sound bar (green level moves) when music is played, however no audio is executed.
    HP Support Assistant software was installed, but no detection of the problem.
    No warranty since March 2011
    I will deeply appreciate any support or guidance to solve this problem. Thank you very much in advance.
    RB
    Product: HP G62 Notebook PC
    Serial Number: [Personal Information Removed]
    Product Number: WA912U#ABA

    Hi vc329,
    Doesn't sound like encouraging news, though it is odd that the sound came back for a short while at least.  If you still haven't rebooted the PC since putting it to sleep and loosing the sound, then I would suggested going ahead and rebooting or even doing a full hard reset (power down, remove the AC adapter, remove the battery, hold down the power button for 20 seconds or so, then reconnect the AC power and Battery and boot up) to see if the sound can be recovered again.
    If the sound still doesn't work, Check Device Manager to see if the sound driver still looks OK, make sure you are using the latest driver again (it looks like the latest driver is 6.10.6381.0), another option might also be to try the older driver that is still available from the site, or try recovering the original driver shipped on the PC.  The steps to do these things are covered in the document listed below, in Step 6 (Restoring the Audio Driver), Step 7 (Updating the Audio Driver), and Step 8 (Checking Device Manager):
    No Sound from the Speakers (Windows 7)
    If none of that seems to help, I'd recommend testing the hardware using Step 9 in that document.
    If the online warranty check sees you as out of warranty, you may still be OK if you have the original proof of purchase (receipt) from wherever you purchased the PC, but you may have to provide it when calling HP for service if the sound can't be fixed.  If you are close to the end of warranty I'd recommend calling customer care for your area (I assume you are still in Asia) and validating the warranty with them as soon as possible just to make sure.
    Although I am an HP Employee, I am speaking for myself and not for HP.

  • Cut audio from a video file and edit in an audio editor?

    Using Pre 9 and a Nikon D7000 video file: Is it possible to cut the audio portion of a movie clip (where the audio was recorded in the camera and is part of the import), edit in an audio editor (I like Sony Sound Forge Studio), then paste it back into the clip?

    I use Steve's method all of the time, and edit the Audio output in Adobe Audition. You will want to Export/Share to PCM/WAV @ 48KHz 16-bit, and keep that format both going and coming back into PrE. Remember that you will be working with an Audio file, that is the full (or almost) Duration of the Timeline. When you Import that edited Audio file, give the program a few moments to Conform that newly Imported PCM/WAV for editing. I suggest not touching the computer, until Conforming has completed 100%, and the little progress bar in the lower-right of the GUI has disappeared. If the Imported Audio file is short, and your computer is fast, you might not even see that progress bar, but the Conforming has taken place, just the same.
    I like to keep the original Audio on its Audio Track(s), and just use Window>Audio Mixer to Mute that/those Track(s), leaving only my edited Audio on its own Track un-Muted. This is a "fail-safe," just in case I change my mind along the way, and wish to revert to the original Audio for some reason. It is much easier to Mute-Unmute, than to gather up all of that original Audio again.
    Good luck, and happy editing,
    Hunt

  • DV7 Running Windows 7 "Pop" in audio or speakers on startup and shutdown

    I installed Windows 7 on my DV7-1157cl laptop.
    I don't recall having any issues with the sound when I first installed, but there were a bunch of missing drivers immediately following the installation. So I went to the HP driver page and downloaded all of the Windows 7 drivers and installed them. 
    After installing the drivers, I began hearing a pop in the speakers on startup and shutdown.
    I'm sure the problem is with the drivers, because I have since rolled back whatever drivers I could in Device Manager and fixed the pop on startup. I'm still having pop in speakers on shutdown however.
    As an aside, I (and Microsoft) were puzzled by HP's insistence that the video drivers for this unit were Nvidia. They're Intel, and the ones WIndows 7 installs do not work properly. We had to go to Intel to find the correct video driver. I'm suspecting something similar with the audio.
    This machine is about 1 year old and it is ridiculous that HP is ignoring Windows 7 updates. Any HP engineers listening out there?

    i have a dv7i-3300 with the altech lancing sound sys, windows 7 64bit premium, and nvidia chips and graphics.  the notebook is 2 days old.  fresh install of everything and up to date.  the sound pops when i shut down and restart.  it doesn't come through the head phones though.  i have removed the wireless card (and disabled it's drivers), and I have disabled all other drivers that i could and still boot.  the only thing that changes is that the pop goes away on the shut down when i disable the HDT audio CODEC, but it still pops when it boots up.  it sounds like the pop is coming throught he base speaker in the bottom of the notebook.  I have also turned off the pc speaker (which isn't the same as the base speaker i don't think).
    anybody have any new info?

  • No audio from speakers or headphone jack. dell 15z 5523

    I've tried reinstallng audio drivers and chipset drivers.

    jerrycronus
    I did the diagnostic during the color bar section there was no sound.
    Please run the ePSA test again and this time answer no (hit the "n" key) when asked if see the colors.
    jerrycronus
    However the little audio test button on the lower right side of the diagnostic screen could be heard.
    When you say you heard the button, does that mean you could hear the tones during the "Perform Quick Audio Check" test?
    jerrycronus
    What do you guys thinks?
    If you heard the tones during the Quick Audio Check, that means that the speakers are connected and working. I don't know why you did not hear the beeps during the color bar test.
    Your speakers are working (if you heard the tones during the Quick Audio test) and you have re-installed the IDT audio driver and yet you still have no audio through either the headphones or speakers. That means that either the IDT audio codec on the motherboard has failed or Windows has a problem.(I disagree with Rishi who said that if you hear the tones it means the hardware is fine. The ePSA tests test the speakers but there are some other functions of the hardware that could have failure.)
    But if the codec had failed then probably the driver would have failed to communicate with the hardware and the installation would have failed. At the moment I am leaning towards it being a Windows issue.
    Go to the Device Manager (Control Panel>Device Manager) and expand the Sound Controllers category. You should see one instance of "IDT High Definition Audio Codec" and NO instance of "High Definition Audio Device". Your Device Manager should look something like this:
    I don't mean you should see "Creative Sound Blaster". I mean you should see "IDT High Definition Audio Codec" and NOT "High Definition Audio Device". If you see both of those things at the same time Windows is messed up. 
    If the Device Manager looks all right please reply back with the name of the operating system you are using, and give some details of the circumstances of the audio failure. E.g. did it just stop working suddenly, or after a new operating system installation, or after a program installation or Windows Update, etc?

Maybe you are looking for