Audio glitch when importing files

I have only recently started using elements 10 and already I have encountered a problem I can't understand. Using my friends handheld camera i made a series of videos that import fine. A canon, but i don't know the model. I have then used another canon, a pc1589 from the uk to record the rest of my video for my movie. However when i import ANY videos from this camera, the audio sounds like it is jumping forward, and skipping bits and is finished by half way through my imported scene. I thought it maybe had something to do with one of the cameras being from the uk and one from the us, so i tried importing the files in a new project with the settings adjusted for the uk camera it still didnt work. I can play the files fine though media player etc but I cannot get the audio working properly in elements and don't have the first idea on how to fix this problem. Please help!

Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/
After importing the "bad" video, and before doing any work, does your timeline have a red line over it?
If yes, your project and video do not match... see above for how to determine the details of your video

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FAQ: How do I troubleshoot audio issues when importing .MTS files?

Hello. The link FAQ: How do I troubleshoot audio issues when importing .MTS files?
does not work, and i need the answer please. My imported MTS clips are not playing back audio because it seems that no audio imported with the video. Thanks, Don.

Hi there
Audio plays when the object with the audio assigned appears. This is why you hear it when the Button appears.
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Cheers... Rick
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Audio problem when importing video files.

Hello everyone,
I just started using FCP X a few days ago for a university project and I seem to encounter an audio problem when importing videos in .mp4, .mov format or via the import from camera option.
Indeed I need to import videos in .mp4 and .mov format into FCP X. The import in itself is normal I can see my videos into the events/clips library and if I play them from the library I can hear the sound quite perfectly.
However, when I want to edit my videos and put it in the timeline, there is no audio. As a result I started to think that my videos could be the problem so I tried the option "import from camera" option using the Isight camera of my macbook pro but the same things happened. I could hear the sound from the events/clips library but not from the timeline (I can't see any audiowaves in the timeline).
I found a solution using quicktime and extracting the audio of the video in .m4a then importing the videos files and the audi files corresponding but it's a long process and a waste of time as FCP X should be able to import the audio of my video into the timeline directly. Especially if it can read it from events/clips library.
I hope I explained myself clearly and you could help me resolve my problem.
Cheers
Christophe
PS: I'm using FCP X version 10.0

Update to 10.0.5.
You have an incorrect setting when you edit. Try trashing your preferences. Post screen shots of your timeline and toolbar.

PS Touch needs a warning message when importing files larger than 2048x2048 max resolution

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PS Touch needs a notification or warning when importing files larger than the app's max resolution. Resizing files without notification is just asinine.

Hi Jeff,
For improvements or feature requests - please create an Idea for others to vote for:
Thanks,
Ignacio

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here is one that is imported and stays .mp4. the specs are same as original file before import.
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When importing files, my view window to search for files is really small, how do I make it bigger so I can actually search for files?

When importing files, my view window to search for files is really small, how do I make it bigger so I can actually search for files?

How big this is depends on the size of your screen. On a 13" it is really small. But you can improve things a bit. Click the green button to make the import window fill the screen.
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Lightroom getting stuck when importing files...

Hi all,
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Check the images of my screen attached. I don't know what to do anymore.
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Did you ask where the program users go? Photoshop Lightroom
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Strange glitch when importing video (uncompressed and ProRes)

I'm encountering an issue when importing files into Final Cut. The problem seems to be occurring only with uncompressed SD and ProRes as far as I can tell.
Here's what's happening:
I import a file into Final Cut. It has a running time of about 10 minutes. If you drag the clip into the timeline or viewer, there seems like there is some kind of sync problem. The video plays back, but ends around the 8 minute mark instead of 10. The actual clip spans the full 10 minutes in the timeline, but the part of the clip between 8min and 10min is just black. Nothing seems to be getting cut out. It plays back at a little faster rate, which would explain why it's ending at 8 minutes. I just can't figure out why this is happening.
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I tried other types of files on the problem computer and they work normally. For a temporary fix (since the project needed to be completed) I converted the problem file to DVCPro in compressor. No problems once I did that. It played back and edited fine. The problem only seems to be happening with either uncompressed or ProRes footage.
I haven't installed any new codecs or software since working with these formats in the past when this issue wasn't present. I've tried trashing preferences, double checking sequence settings, etc. Of course I'd rather avoid reinstalling Final Cut altogether.
It's obvious that it's an issue with my computer since the files work normally on the other system. I'm just at a loss as to what is actually happening.
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Thanks for your help Alchroma, but I'm quit sure it's not a problem about interlacing of the rolling shutter.
I really don't get it. The file plays perfectly in Quicktime, and once I import it in FCPX it gets smashed. The video is like bugging every 2 or 3 seconds. I added an other photo of the bug.
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Audio Glitch When Exporting Movie Files in iMovie

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Is it possible that you are running iMovie 09 (which is Version 8.0.6)?
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The files on my imac all say 1V and 2A and have the two separate audio tracks. But when I import them on my laptop I get only 1V and 1A. I've tried everything I can think of and changed all the settings I can but can't figure this one out. Can anybody help me?

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Loss of audio sync when importing Samsung Galaxy 2 (GT-I1900) video to Premier Elements 10

I am loosing audio sync when I import video from a Samsung Galaxy 2 GT-I1900 phone even when using settings chosen by Premier Elements 10.
The file plays OK in Windows 7 media player.
I have tried using both direct import from the phone and transferring the file separately without solving the problem.
The Premier Elements is version 10.0(20110902.Mol11.B123.280463)
Unlinking the audio and video makes no difference.
VideoReDo reports the file as :
File:                                     Name : C:\dcim from samsung\DCIM\Camera\20121121_114639.mp4
                                           Size : 0.886 GB
                                       Duration : 00:09:45.22
                                       Mux type : MP4
Video:                                Encoding : H.264
                                  VideoStreamID : x201
                                     Frame rate : 29.91 fps
                                  Encoding size : 1280 x 720
                                   Aspect ratio : 16:9
                                Header bit rate : 20.000 Mbps
                                     VBV buffer : 380 KBytes
                                        Profile : Baseline/4.0
                                    Progressive : Progressive
                                         Chroma : 4:2:0
                                   Entropy mode : CABAC
                                       Bit rate : 11.626 Mbps
Audio Stream: 1 (Primary)                Codec : AAC
                                         Format : ADTS
                                       Channels : 2.0
                                       Language : eng
                                            PID : x202
                                  PES Stream Id : xC0
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Letting VideoReDo simply rewrite the file resulted in loss of all but the first few seconds of audio.
Elements seems to have imported the file as NTSC-AVCHD-AVCHD LITE 720p 30fps
The computer is running Windows 7 Professional 64 bit version Service Pack 1 kernel 6.1.7601.17944 (reported by SIW)
The computer motherboard is a Gigabyte Z68x-UD3H-B3 with an Intel Core i5-2500 CPU at 3.30GHz. Memory is 4GB.
I note that others have had similar problems with non video recorder recordings.
Can you suggest any file conversion of the original that will work – I have tried several with no improvement in the final result.
And can anyone shed light on what is the basic cause of these problems?

According to the Adobe installation information the trial version of Premiere Elements 11 is fully functional and the watermark is only present until a licence code is purchased.
I have edited AVI footage from a camcorder using the program with no problems (and no loss of audio sync) and the watermark is also present with this.
The odd placement of audio and video was caused by my not dragging the clip carefully enough.
What is odd is that the clip plays completely normally using WIndows Media Player and VLC Media player so I would expect Premiere Elements to be able to handle it without problems.
I think that there is some sort of bug in Premiere Elements' handling of mpe4 files (both in versions 10 and 11) rather than there being anything wrong with my computer.
Is there some way of communicating this directly to the Adobe programers ?
I enclose screenshots of the project settings:

Locating audio tracks when Importing OMF

I have just imported an OMF from another Logic session. All my audio tracks are in the media folder and all the audio regions are in the session page in their correct places.
But the audio isn't synced up to the regions, is there any way of not doing it manually as I have over 2000 files.
Or is there something I can do when importing the OMF's to make sure this doesn't happen.
I just started a new session straight from the OMF when this happened.
I am now importing the OMF from an open session.
Any advice greatly appreciated

This has been posted by others in the past, there seems to be changes in FCP 5 and/or QuickTime that make its media not fully-readable by earlier revs of FCP.
I would recapture in FCP 3.

Missing audio track when importing video into Premiere Pro CS3

When I import my M2TS video into the editor there is no audio when viewed in the source. There is also no audio track when I drag a clip down to the timeline. Any fix for this?

I have the same problem with M2TS files in Adobe Premiere Pro CS4. The audio track is there - Adobe Premiere just doesn't recognize it. If you open the same clip in Nero Showtime, Corel Ulead VideoStudio, etc., the audio will be there. The audio is probably multiplexed.
I have been recording High Definition TV using the Hauppauge HD PVR 1212. About 15-20 % of the M2TS files recorded will be seen as video only clips by Adobe Premiere. The remaining clips will be conformed by Premiere and you will have a Dolby Digital 5.1 audio track. If you convert the video only clips to .MP4 and then re-import them into Premiere you will then have the Dolby Digital 5.1 audio track back and you're good to go.
I use either Xilisoft or Arcsoft media converters to change to .MP4 files. If you use Arcsoft you will have to render the clip. The files converted by Xilisoft don't have to be rendered for playback.

After effects CS3 crashes when importing file

system specs are as follows
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.061219-0311)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DM051
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel(R) Pentium(R) D CPU 3.20GHz (2 CPUs)
Memory: 2046MB RAM
Display Devices
Card name: RADEON X600 Series
Manufacturer: ATI Technologies Inc.
Chip type: RADEON X600 (0x5B62)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5B62&SUBSYS_06021002&REV_00
Display Memory: 256.0 MB
Current Mode: 1280 x 960 (32 bit) (60Hz)
Monitor: Hitachi CM812
Monitor Max Res: 1600,1280
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6677 (English)
Sound
SigmaTel Audio
Alright, now that's out of the way, heres the error i get.
Adobe After Effects CS3 has encountered a problem and needs to close. We are sorry for the inconvenience.
Error signature
EventType : BEX P1 : AfterFX.exe P2 : 8.0.0.298 P3 : 465d3a47
P4 : AfterFX.dll P5 : 0.0.0.0 P6 : 46348371 P7 : 00111a69
P8 : c0000409 P9 : 00000000
This happens every time i try to import any kind of file. And I'm running the trial version of AE btw.
Now heres the things i have already tried.
1)Reinstalling After Effects repeatedly.
2)updating quick time
3)Deleting the pref file
4)removed any and all plug-ins
5)Deleted the OpenGL file
6)changed by screen resolution.
7)closed down anti-virus programs
8)Tried various ways of importing files, like drag and drop
9)tried importing different files.
10)Restarting my computer after attempting the all above^
I have also been to the general specialist website already thank you very much.
Edit: Now i have also tried uninstalling quick time and all of the video codec packs on my computer, this also didn't help (i did remember to restart afterwards)
Edit: Also, i started a new thread because nothing in any of the other threads on this same or similar errors was at all helpful to me.
edit3: i might also add that i have after effects 6.5 and it works just fine, though its much older.

You can contact Adobe Technical Support for help with issues like this. You are entitled to a certain number of free calls for "installation issues, basic usage questions, and troubleshooting unexpected behavior for documented features".
For information on what free technical support you're entitled to, see this page:
http://www.adobe.com/support/programs/customer/gss.html

Audio Drift when importing VHS Tapes-Do I need a Canopus ADVC 300

Embarking on the daunting task of importing/editting >100 2hr VHS tapes, and want to get the best results for my efforts.
I pop a tape into a VCR connected via S-Video (video) and RCA (audio) cables to a Sony DVMC-DA1 AD converter, and from there to my Mac Pro via Firewire. Use FCE "Capture Now" using NTSC DV Converter setup. Start capture, let it run unattended, and return at my leisure to do some rough editting.
Problem is the audio on the imported clip gradually loses sync, by about 2 seconds by the end of the clip. The sync problem is present on the clip when played with Quicktime as well.
Questions:
1. Is there a reasonable way to correct this in FCE?
2. Since my Sony converter is nearing 10 years old, will use of a more recent AD converter such as the Canopus ADVC 300 result in a perfectly synced import?
3. If so, can you comment on the Canopus's purported video noise reduction and image stabilization capabilities? Is it noticable/worthwhile?
Thanks for your time.

Hello,
The problem is the audio is not 'locked' to the video, and your old Sony DVMC-DA1 does not appear to support locked audio.
The only way you might deal with this in FCE itself would be to capture shorter clips (say, under 15 minutes each) which would minimize the degree to which the audio drifts out of sync in each clip. (The longer the clip, the greater the drift.)
Given the large amount of video you wish to digitize (some 200 hours), it will be far preferable to use a Canopus ADVC-100, 110 or higher model - +they all support DV locked audio+ - so the video & audio are sync'd without the need for manual intervention or capturing short clips.
I have used the Canopus 100 & 110 extensively and have been very happy with the results. Sometimes, depending on the VHS tape, there is some slight banding at the very bottom of the image but 1) this is +usually not visible+ in the finished movie because it is outside the 'image safe area' and 2) if necessary can be compensated via about a 2%-4% enlargement of the image in FCE (which is not enough to soften the image).
I have not used the Canopus 300 because I never felt the need, as I am happy with my results from the 100 & 110. Users of the 300 have been pretty positive about its built-in TBC and image cleaning capabilities.

Audio glitch when importing files

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