Audio in video messages does not work

When I record a video message for someone, the audio does not work properly. It either doesn't work at all (silence is recorded), or cuts out after a 1-2 seconds. The problem seems to be confined to the MP4 video/audio encoder used by Skype for video messages.
My webcam (Logitech HD615) works properly when used for Skype calls (including the built in microphone), and when used in other applications. With other applications, I can also record videos and the audio is captured and encoded correctly. Although the problem does not seem to be the webcam, I have re-installled the webcam drivers and I have tried changing USB ports for the webcam.
I have re-installed the latest version of Skype and verified that Windows has the latest updates (I'm using Windows 7). I have tried re-booting a number of times when debugging this issue.
I have looked at the mp4 file that's created in the temp folder when Skype records the message - the audio is missing/broken regardless of what player I use. This, and the fact that the webcam works makes me believe that the problem is in the Skype use of the audio/video encoder, or the encoder itself.
Any ideas on how to solve this problem?
Thanks,
K.
Solved!
Go to Solution.

When you change the USB ports, make sure not to use USB 3.0 ports. I had a very similar issue with Logitech c920 webcam. Changing the port to USB 2.0 has solved the issue.
http://community.skype.com/t5/Windows-desktop-client/No-sound-on-video-messaging-playback/m-p/274382...

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