Audio is just not working!!!Frustrated

I have checked the Skype page for help with audio and I made the arrangements with the control panels of SOund &Audio but Skype still can't pick up my voice. Previously, when I was in Russia my family could talk to me through Skype using the computer but for some reason it had stopped working for them....So I got some universal headsets to see if that could fix the problem but Skype still can't hear me. I have several questions...My headphones came with these two plugs in a additonal to the plug that is already attached to my headset. What are they for? I can't see a place to plug them in on the usual place I plug headphone in on my monitor so......what would you suggest? Also, do you have any other tips as to how I can get SKype to pick up my voice? I tried using both headset and just the audio system I believe was built into my computer but it still won't work. Do external audio systems help?

Hi @Brightergraphic ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Spectre x2 and issues with sound not working correctly.  The first thing to try is this HP support document No Sound from Speakers. It has a number of good troubleshooting steps including using the built-in Windows troubleshooter.
Here is a fix that has helped others.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
I hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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