Audio isn't being captured

Hello,
I've got a problem that just recently started. When I try to capture footage the visual is being caught but the audio isn't. When I'm capturing I can hear the audio through the camdcorder, but not through the computer. Then when I disconnect the camcorder after the capture, the clip doesn't play the audio, only the visual. The Audio Tab shows "mono" but only has quiet static.
I've seen other messages that suggest trashing the FCE preferences. I'm a little hesitant to do that before getting more info.
Any help would be greatly appreciated.
Thanks!

What's the camera? How is it connected to the
computer? What's the sound you hear on the camcorder
during playback? What channel is the sound recorded
on? Was the recording made with the camera's built-in
mic or an external mic?
Tom,
It's a Sony Digital Handycam DCR-TRV315. It's connected through my external hardrive. I've tried different cords. The sound that I hear on playback is a very very quiet hum. I can only hear it when I increase the volume on the audio clip. I'm not sure what channel it was recorded on. How would I find that out? It was recorded through an external mic. As I said, I can hear the sound when I play the video on the camera.
Thanks for your help!
-Joshi

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