Audio Issue With Premiere Elements 11

I have a project that I have been working on and have exported it to a .mov file just fine a few months ago. I recently decided to change some clips and add different ones to it. Somehow in this process my audio stopped exporting! It's still there and plays just fine in Premiere but not export with the video no mater what format that I save it in. When exporting, I have double-checked to make sure that the "Export Audio" box is checked. I've tried replacing the MP3 audio file with a WAV version of it and that didn't work. I went back to my original project file and now that won't even export the audio. I also did a test and created a new project with a new video clip and separate audio file and the sound is exporting but cuts in and out. I did another test and exported a clip that was with it's original audio file from the camera and it was fine.
Does anyone have any suggestions for me? I'm all out of ideas to try and hair to pull out...
Thanks.

I'm not sure how that can help me. The problem is within the file not the player. I had sent one directly to Vimeo and the audio isn't there either. Now I just tried again after a reboot and I got audio fo 9 seconds and then in dropped.

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After a long night, spanning many hours and lots of swearing, I got round a problem that SOME people may have with Elements 4.0 or other versions.
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I LITERALLY tried everything, but it still would not work.
Finally, the problem was Quick Time. If Quick Time does not work, it may clash with Elements and cause it not to work. DELETE, Quick Time. You maye have to go to program files and do this manually, then use the uninstall program to permanently do so. Once this is done, then Elements should be up and running.
Yeah, I know...NEED an update.

Welcome to the forum and thank you for the report. QT is one of the elements that we usually mention early on, as PrE relies much more heavily on it, than most users think. They are mistaken that it is only used for MOV and MP4 Assets, and that if they do not have those in a Project, QT is not in the mix - it is.
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Hi,
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Just purchased and installed elements 8 on my rather old pc (like 5 years) which I've been upgrading constantly to avoid having to buy a new one. Everything seems to work fine, there's some slight lags when rendering clips etc, but the main issue is when I try to use to use the time stretch tool. I'm just trying to compress a 20 or so minute long shot into 15 seconds, and every time I do, it will render the shot and then crash eventually, without playing it. Can anyone help me with this really annoying problem and maybe give me some advice as to how I can maybe get a better performance from the software?
I'm running XP sp2 (I just factory reset so I'm still updating for sp3)
Nvidia Geforce 8400 gs
3gb ram
pentium 5 2.66GHz

Well, I see two instant issues: lack of defragmented free space, plus the bottleneck of partitions. This ARTICLE will give you some background on partitions, especially for video-editing.
Next, what is the connection type for the external? If USB, then there could well be issues there, as the computer can encounter read/write errors, as the programs will shove material, and ask for more, much faster than that connection type can provide. USB externals are fine for archiving, but can be very problematic, when trying to edit to/from. I use FW-800's with no issues, but eSATA would be even better.
Do you have a laptop (probably mentioned above)? If so, can you use a PCMCIA, or ExpressCard to go to eSATA externals?
If a desktop, I would certainly look at adding at least one additional internal HDD. Not sure where you are located, but Fry's (Western US retailer) just had WD 1.5TB SATA internals, with full installation kit for US $149, and if one uses say ATA-300's, they had a 2TB WD for US$89.
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[Edit] Just noticed "PAL," so forget Fry's, unless they have opened some UK/Euro stores - sorry about that.

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Hi,
I recently upgraded to Mac OS X Lion and I am having several stability issues with Premiere Elements 9.0.1 now. None of these issues occurred on Snow Leopard. I experienced these issues on a machine that was upgraded from Snow Leopard to Lion after Premier Elements 9.0.1 was installed and I also had problems with a Premiere Elements installation on a clean install of OS X Lion.
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2) Nothing happens when dragging footage to sceneline. The clips do show up on the timeline, though
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Thanks.
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This is not Adobe technical support, this is a user to user forum with the space provided by Adobe
To talk to adobe go to https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
And, be prepared to provide a LOT more detail about your computer and project

Freeze issue in Premiere Elements 3

Hi,
We are trying to solve an issue with Premiere Elements 3 for a customer.
Yes, I know it a very old version, but it is just a home user & it has been working fine for him. He last used it several months ago with the same hardware & all worked fine.
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Perth, Australia.

Hi Bill,
Thanks for your assistance.
I tried all of the items you mentioned, but it still gives the same result.
Interestingly once it freezes if I go to task manager & End Program (the only way to close it) I can go straight to Windows Movie Maker & it works perfectly - I can even control the play, stop, etc.
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The next thing I have tried is to install the trial of Premiere Elements 9 (the customer is happy to buy this if it solves the problem), but the symptoms are basically the same. With the camera turned off, the software seems to work well & I can go in & out of all the menus. Once I turn the camera on, the device appears in the pull down list (something like MS DV ...) but none of the buttons (eg play, etc) work & it sort of freezes up & task manager says its not responding.
Any ideas would be appreciated.
Gary.

No audio on Timeline Premiere Elements 13 and no longer on 12 after upgrading to 13.

On my Mac with OS X Yosemite I've worked with Premiere Elements 12 for a while and it just worked fine. Now I;ve upgraded to Elements 13 and the clips that were fine the other day have now lost there audio when I put them on the Timeline. However if I double click the clip in project assets and play it on the clip monitor everything is fine, but as soon as I send it to the timeline or storyboard the audio disappears. I'm in a spot now as I can't use 13 and neither return to Elements 12. Any ideas will be very much apprexiated.

Ted
Momentary detour.....
Could we go over the path
Just a week ago I created a movie with Elements 12 on this same Mac with OS X Yosemite and ij
just worked fine. On second thoughts the movie was a bit too long, so I
imported the saved project to re-edit it, only to find out that the audio
had gone for the greater part of the clips on the timeline. I closed
elements 13 and reopened 12 and the saved project with the same result.
When you got to second thoughts, what did you do....
a. rebuild the project anew in Premiere Elements 13?
b. import the Premiere Elements 12 export in Premiere Elements 13?
c. open the Premiere Elements 12 project in Premiere Elements 13?
I ask since you cannot import one project file into another and you wrote "imported the saved project".
You wrote after the file was drag from Premiere Elements 13 Project Assets to Timeline
only to find out that the audio had gone for the greater part of the clips on the timeline.
What was gone - the representation of the whole audio clip on the audio track or just the sound
for the whole? Was the duration of the clip listed in Project Assets, the same as observed at
its Timeline level?
If you took this Premiere Elements 13 Timeline (problem audio there) to export, was there sound in the export?
If you create a project in an earlier version, it is often possible to open it in a later version to work with the project in the later version.
But, you cannot open the later version edited project in the earlier project again. So, I was not sure what you were describing when
you wrote
I closed elements 13 and reopened 12 and the saved project with the same result.
What saved project?
Premiere Elements 13 Audio
Please consider deleting the Media Cache Files Folder where the program saves the automatically generated conformed audio.
To locate that Folder, on Windows I could go to Edit Menu/Preferences/Scratch Disks/Media Cache to find location for the Media Cache Files Folder. Is that the
same for Mac?
Also, please let us know if the flawed Premiere Elements 13 Timeline audio content exports OK or contains the flaws encountered before export.
Again, please excuse if I have included things that you were already aware of. Because of the nature of your issue, I did not want to take anything for grant.
ATR

How do I edit the video audio in Adobe Premiere Elements 10

I want to edit the video audio, so that I can get rid of some of the sounds and background noises. Also, how do you import Plug-ins into Adobe Premiere Elements 10? I have trial versions of Adobe Audition CC and SmartSound. Thanks in advance for your help!

woody122
What computer operating system is your Premiere Elements 10 running on? And, very important, what video card/graphics card does your computer use.
If a NVIDIA GeForce card, then that needs to be looked at first because of the serious and known Premiere Elements 10/NVIDIA GeForce issue which is described in one of the announcements at the top of this forum.
SmartSound is an feature included with Premiere Elements 10. Why are you looking at any trial version of SmartSound?
As for Adobe Audition CC, I was not aware that this is a plug-in. As far as I know, Adobe Audition CC is an application that Premiere CC can integrate with as a CC application which Premiere Elements is not.
See the following video tutorial
Clean up Premiere Pro audio clips with Audition | Adobe Creative Cloud tutorials
Look at the price tag afterward, probably on subscription rates?
Please check out the Premiere Elements 10 audio effects, especially those related to noise reduction.
Have you looked at the free audio editor named Audacity and its noise reduction opportunities?
Please give more details in support of your Adobe Audition CC being a plug-in if you are confident that it is.
Thanks.
ATR

I lost my audio on Adobe Premiere Elements 12

I lost my audio on Adobe Premiere Elements 12.
All my other programs are working OK
II think one of my settings as changed (my be because of a update)
I did a reboot a number of times( didn't help )
I am running Windows 8
Can you help?

R.E. Day
Given you have Premiere Elements 12 on Windows 8 64 bit.
Did you update from 12 to the 12.1 Update using an opened project's Help Menu/Update?
What update were you referring to when you said you thought the problem might be related to an update?
We need a lot more details of "lost audio Premiere Elements 12"
Does that mean that, when you import video with linked audio into a project, you only SEE the video portion in Project Assets. No audio file seen in Audio Track 1?
Or, does that mean that, when you import video with linked audio into a project, you see the audio file but it has no sound?
There is another possibility. This is a known issue that is affecting some where sound is lost from the numbered audio tracks and soundtrack when a narration track is created using the program's Narration Tool and added to the project. Is that what is happening in your situation?
Also, did you check the Edit Menu/Preferences/Audio Hardware ASIO setting, Input and Output?
Lots of questions, lots of answers needed to sort through to get to the core of the matter.
Looking forward to your follow up.
Thank you.
ATR

Can i edit MTS files with premiere elements 13

I have a new camcorder and I have a problem editing with premiere elements 7, does elements 13 offer a solution? I believe it is the type of file that is not compatible.

bordstiff
In this thread I have no interests but to supply reliable information to you. What I have written stands as is. And, my answer to your questions will continue to be honest and for your consideration. Any questions or need clarification, please do not hesitate to ask me.
As for AVCHD.mts and AVCHD.mp4 in camera whose specifications offer the choice of AVCHD or .MP4.....both have been reported to use a form of AVCHD video compression with different wrapper formats (.mts and .mp4). Again, I did not post to go further into that. Please refer to the following link's post dated February 12, 2014 as one discussion of the matter.
FCP.co Forum :: Topic: AVCHD vs. MP4 ? (1/2)
I did not discover that AVCHD.mts does not play back the audio portion of an AVCHD.mts file when played back in the Elements Organizer 13 player. That has been the reality of Premiere Elements 13/Elements Organizer 13 users who found this out by themselves later than sooner. And, I confirm their results in those cases. There is no fix for this at the present time, and that is a user to user honest non marketing report. If this Elements Organizer issue is not an important concern for you, then this is a non issue for you.
Best wishes with your projects.
ATR

Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later?

Hello PRE8 users,
If you have an Nvidia-based graphics chipset, and you've updated to Nvidia driver version 195.81 or later and you're still experiencing frequent crashes and freezes in Premiere Elements 8, then we'd like to hear from you in this thread. As mentioned in the announcement at the top of this forum, we believe most of these issues are caused by a problem with an Nvidia driver that was released after PRE8 was developed, and that the issues should be resolved by updating to Nvidia driver version 195.81 or later. Notes from the announcement I mentioned above are copied below for your reference.
Best regards,
Chad
For Nvidia users, there is a driver update that will fix both of the following issues:
Premiere Elements 8 does not restart after closing on Windows
Frequent and inexplicable crashes with Premiere Elements 8
To resolve these issues, you should update your GPU (graphics card) driver to version 195.81 or higher, by following the steps below.
1.      Identify which GPU driver you have by right clicking on the Desktop > Properties > Settings and in the Display field it will be displayed.
2.      Go to http://www.nvidia.com/Download/index.aspx?lang=en-us and download driver for your GPU card. Its size varies from 80 to 120MB depending upon the GPU card model.
3.      After the download is complete, run the driver install Installation. This should take less than 2 minutes.
There are no known issues that the latest driver update will cause.
This is an announcement. There is a separate discussion topic located here.
***If the update steps shown above do not upgrade your system to version 195.81 or higher, then you may need to download the driver directly. Use the link below only if the steps above do not update your driver to 195.81 or higher. The download page for Vista and Windows 7 is located here:
http://www.nvidia.com/object/win7_winvista_32bit_195.81_beta.html
http://www.nvidia.com/object/win7_winvista_64bit_195.81_beta.html

Processor
AMD Athlon(tm) II X4 620 Processor
7.1
4.9
Determined by lowest subscore
Memory (RAM)
4.00 GB
7.1
Graphics
NVIDIA GeForce 9500 GT
4.9
Gaming graphics
2431 MB Total available graphics memory
6.3
Primary hard disk
231GB Free (466GB Total)
5.9
Up here I copied and posted my PC's spec's. Since upgrading to the new driver, my problems increased. I seem to experience more crashes than before. Happens randomly and I can not see a pattern.   (I have noticed dragging clips from one area to another on the time line is no-no)
JPR

How to get audio into Adobe Premiere Elements 12?

How to get audio into Adobe Premiere Elements 12?
I have filmed an air show with a very good camera JVC pro
And when I pick up the clips in Adobe Premiere Elements 12, it works too, but only without sound.
I think I tried everything for 4 days now.
Sound in my computer works perfectly
I go to where the video files are located and try to run them in VLC or in Nero Kwik so it works fine with both audio and video.
I have checked the sound card.
Yes, I have tried everything so now I'm so tired of this lousy so I'm ready to throw this program at the dump.
It's not normal if you will keep on producing audio for over 4 days at Adobe
The old Elements 9 worked fine. Offer some of would consider developing it again. I do not know how I should do.
My name is Thore Hult
live in Karlshamn in Sweden

Thore Hult
On what computer operating system is your Premiere Elements 12 working on? Have you updated it from 12 to 12.1 Update using an opened project's Help Menu/Update. If not, please do so.
For your immediate problem.
What is the model/settings for the JVC camera that recorded you video. I want to get at the properties of your source video including the file extension.
Since you are getting video, but no audio, please download and install the free codec utility named GSpot to see what is shows
for your Audio Name and Status.
http://www.headbands.com/gspot/
The other properties of the file there would also be of interest.
When you import your source file into the project, do you see any "conforming" activity going in a progress bar at the bottom right corner of the workspace?
If so, do you wait for it to complete before you move forward in the project?
Can you get sound in any of your Premiere Elements projects with this current JVC file or other?
Can we assume that your troubleshooting has included checking
a. Volume control within the project
b. Edit Menu/Preferences/Audio Hardware ASIO
Let us start here and then we can decide what next if necessary.
Thanks.
ATR

New Nvidia driver to resolve crash/quit issues in Premiere Elements 8.

For Nvidia users, there is a driver update that will fix both of the following issues:
Premiere Elements 8 does not restart after closing on Windows
Frequent and inexplicable crashes with Premiere Elements 8
To resolve these issues, you should update your GPU (graphics card) driver to version 195.81 or higher by following the steps below.
1.      Identify which GPU driver you have by right clicking on the Desktop > Properties > Settings and in the Display field it will be displayed.
2.      Go to http://www.nvidia.com/Download/index.aspx?lang=en-us and download driver for your GPU card. Its size varies from 80 to 120MB depending upon the GPU card model.
3.      After the download is complete, run the driver install Installation. This should take less than 2 minutes.
There are no known issues that the latest driver update will cause.
***If the update steps shown above do not upgrade your system to version 195.81 or higher, then you may need to download the driver directly. Use the link below only if the steps above do not update your driver to 195.81 or higher. The download page for Vista and Windows 7 is located here:
http://www.nvidia.com/object/win7_winvista_32bit_195.81_beta.html
http://www.nvidia.com/object/win7_winvista_64bit_195.81_beta.html

I was having crashes so I installed the new driver. Crashes are gone (so far).
However, now a piece of video media (in a pre-existing project) displays with the red "media offline" error. The thumbnail in the media listing in PE8 is correct.
I can see the video in file manager, and it plays fine from windows media player.
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Win7 64bit
PE8
Help!

Graphics Card issues with Premiere Pro CS4

Hey there,
I've placed the screenshot of my problem at the bottom of this post.
I'm having lots of issues with premiere pro CS4 and editing videos since I upgraded to Windows 7. I have some .mpg and .MP4 videos. Both of which play fine in WMP, VLC, WinAmp, VirtualDJ etc. But when I load them into PPRO CS4, as you can see in the screenshot they go green and pink. And they don't move. I.e you see one still image and hear only audio.
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I should add that I am runnig the following system:
Dell Vostro 1000 Latpop
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Regards,
Adam.

OK, here are some other things to think about:
ATI/AMD Catalyst seems to have an issue with one of the latest versions, maybe rollback to an earlier version.
Depending on your OS, check Hardware Acceleration (though this usually affect smoothness of playback) in Control Panel>System>Hardware>Advanced.
Check your OpenGL settings.
In Catalyst, turn OFF any GPU Acceleration
That's about all that I can think of for now, and those are shots in the dark.
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