Audio Issues in Captivate 4 on Vista

Hi,
Just wondering if there is a fix out yet to deal with the audio issues in Captivate 4 - I'm running on regular Vista - editing audio in Soundbooth, importing MP3 files into Captivate - clicks and pops abound. Really frustrating and annoying. Is anyone working on improving this and other Captivate 4 annoyances?
Thanks,
Marianne

Hi Chip
Glad it worked for you.
For what it's worth, you will likely find it has nothing to do with Acrobat. I've seen it happen with RoboHelp and with Captivate and other software. Likely something failed during a recent software install of a different package. Unfortunately the symptom appears with a legitimate and soundly installed package.
Good luck in getting it sorted... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Similar Messages

Audio issues in Captivate 4

Hi,
I have problems with audio in Captivate 4:
1) While doing audio import/record you get "Unable to decode / import the selected wav/mp3 file" as error message.
2) Audio recording, calibration or editing does not work.
3) The Text-to-speech no work too.
My Captivate 4 is version 4.0.1.1658, i.e. the patch May 30, was applied.
I applied the restoreRegPermCP4.bat, restoreCP4regentries.bat and uninstall and install subinacl. The NSAudio.dll it's not exit.
I change too the NSAudio.dll for the Adobe version.
The OS is Windows XP.
What more can I do?
Thanks.

Hi Chip
Glad it worked for you.
For what it's worth, you will likely find it has nothing to do with Acrobat. I've seen it happen with RoboHelp and with Captivate and other software. Likely something failed during a recent software install of a different package. Unfortunately the symptom appears with a legitimate and soundly installed package.
Good luck in getting it sorted... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Captivate 2 Vista unable to import audio files

Hi
I have had an audio problem with Captivate 2 and Vista -
There is a hot fix to enable recording which works.I did that
... . but I am unable to import audio files.. even those that came
with Captivate 2 in the gallery give me the same error message..
unable to decode & import wav/mp3 file.
Does anyone have a solution!! Need to do a demo next week!!
thanks
phil

Hi Phil
I don't suppose using Captivate on Windows XP is an option
for you? This would seem to be a Vista related issue. Captivate 2
may work to an extent on Vista, but it would appear this may be one
of the "gotchas" one may encounter when using it in this
environment.
The good news is that Captivate 3 was announced today and
will work on Vista. I know this doesn't help you immediately, but
will provide an answer before too long.
Cheers... Rick

Any possible issues using Captivate 4 on Vista 64-bit OS?

Hi:
Looking to order a new PC and load up on ram for Captivate 4 and some other applications I am using.
I realize Captivate 4 is not certified for use on a Vista 64 bit OS, but I am wondering if I will run into a bunch of performance issues or what your experience may be using C4 on a 64 bit machine. I heard it is possible to force Captivate 4 to run as a 32bit application, but I don't know specifically how to do it.
Any feedback is appreciated.

None that I found. I worked with adobe for a while and they sent me a couple of patchs that were supposed to fix the problem, and while I eventually could record audio, I never was able to edit it. Adobe eventually lost interest and stopped responding to my requests. I think it has something to do with Vista becasue I am running xp on a brand new 64bit Mac at home and it works fine.
Date: Thu, 27 May 2010 10:12:06 -0600
From: [email protected]
To: [email protected]
Subject: Any possible issues using Captivate 4 on Vista 64-bit OS?
I have the same problem on 64-bit Vista - the audio editor will not even open. Is there a solution to this?
>

Captivate 4 (Windows7 & 64bit) Audio Issue

Hello,
I have read the Windows 7 & 64 bit thread about how Captivate 4 not work within a Windows 7/ 64-bit environment, some how it worked on this computer before I adopted it. I am trying to record audio on a project and when I go into Audio-Setting--the input device area is greyed out and I can't select a device. I have a Microsoft headset attached to the laptop by USB. I also cannot click on the Calibrate input button because it is greyed out.
This laptop was used to create several Captivate 4 projects without any audio issues as far a I know. I just adopted the laptop and unfortunately the previous user is no longer at this office.
Thanks,
AMT2007

Hi Lilybiri,
I am running in Administrator mode and XP-compatability mode is turned on.

Vista 64, Latest Driver & X-Fi Elite Pro: Audio issue with Pro Evolution Soccer 2008 (Pes 20

Hi,i have formatted XP S.P.2 and now i'm using Vista Ultimate 64.I have got an X-Fi Elite Pro and i have installed all the applications using the CD-Rom.I updated the driver, Alchemy and Mediasource to the latest version.The system is totally clean and updated (I used Windows Update when i finished to install Vista and nothing was installed). I would like to know why i cannot play Pro Evolution Soccer 2008 like in XP: when i enter in the game i have a noise (looks like the noise of the needle in old gramophones...) and i cannot use the speakers (Creative ProGamer G500).If i turn the volume to 0 i can hear it too... i have to switch off the speakers or exit the game to delete it.Is it another bug I tried to uninstall and doing a new installation of the game but... no way men... Thanks p.s.After year and 4 months (release date of Vista) is it possible to have a decent driver... The Audio Quality in Vista Ultimate 64 bit is lower than in XP and the same wave files have distortion with the low and middle-high volume (60-70).
Problems that i have never had in XP... i cannot reinstall XP another time. I bought Vista in 2006 and i cannot use it till you'll release a good sw.
Have we to wait till 200 for a fuc.ing working driver
My Hw.: Intel Core 2 Quad 6600, DFI Lanparty DK, 2GB DDR800 Team Group, X800XT 52MB, Enermax Noisetaker 600W, Creative X-Fi Elite Pro, Creative ProGamer G500, Plextor PX76SA, Logitech G5 and G5.

The problem is now official: other customers have problems with some games (Pes 2008 and Crysis in particular). I'll show u the main italian hw. forum. There is a thread of more than 500 pages just about Creative X-Fi: http://www.hwupgrade.it/forum/showth...42043&page=550 I would like to know if u test drivers before sharing... because i don't know what you did in more than year.You should meditate, people... I paid more than 400 $ for an Elite Pro and after year and 4 month i cannot install Vista 64 too for audio issues with mp3-wave files and Pes 2008 or Vista 32 bit for problems with Pes 2008. This is my latest Creative product, you can trust.

Captivate 7 and Audio Issues

Hi, I have been having with audio files in Captivate 7 when changing audio files for a specific slide. If I use the F6 functionality, sometimes the new audio file will be attached, sometimes it won't, and sometimes I will hear both audio files.
If I go into the library and remove all the audio files without first removing from the individual slides, sometimes the audio file will play on the slide when published. I cannot remove the audio file because I can see it in the library or on the film strip.
If I first remove the audio files from the slide, then remove the audio file from the library the file is definitely removed from the project.
Is this a bug in Captivate 7? Is there another way to ensure that the audio files have been updated without jumping through hoops. I've had a few projects I've had to recreate because of the audio issues.
thanks,

Welcome, Bob,
Each powerpoint slide will be converted in a mini video. You will have to make a parallel PPT, where you change the click animations to timed animations if you want the user in the CP-file to have to click only once.
Another approach would be to use Adobe Presenter, and the user could then click to advance on each animation.
Lilybiri

Issues with Captivate 5 and the Audio Editor

I downloaded the trial for Captivate 5 (I previously used Captivate 4) and I am disappointed with the recorded audio editor.
(Please excuse the incorrect terms that I might use.) In Captivate 4 when editing recorded voice, the sound waves were bigger so editing them to remove breaths was easier. Now the sound waves are so small (even after adjusting the Zoom to 100) I cannot really see the breaths to insert silence.
Also, I am constantly having adjust the volume and increase the dB level to make the audio louder and easier to hear, which I did not have to do with Captivate 4 (and I am using the same equiptment and set up). It seems as though Cativate 5 is softening the recorded voice and I don't need that.
I feel like Capticate 5 has lost functionality the with the above when sound editing, which doesn't seem right to me. Is there a way to fix these two issues in Captivate 5 so it functions more like Captivate 4?
Thank you,
Amanda

I agree. I much prefered the Captivate 4 functionality and would like to see some iprovement in CS5.

FAQ: How do I troubleshoot audio issues when importing .MTS files?

Hello. The link FAQ: How do I troubleshoot audio issues when importing .MTS files?
does not work, and i need the answer please. My imported MTS clips are not playing back audio because it seems that no audio imported with the video. Thanks, Don.

Hi there
Audio plays when the object with the audio assigned appears. This is why you hear it when the Button appears.
Try assigning the audio instead to the object that appears when you click the button. Perhaps the caption.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Missing buttons at bottom of Audio window in Captivate v6. Can't save or close files .

Missing buttons at bottom of Audio window in Captivate v6. Can't save or close files .Buttons also missing in Edit mode.
Any thoughts as to might of happened? I'm using Captivate 6.0.0.199. Until a week ago this functionality was working fine.

Captivate 6.0.0.199 had several issues. Upgrade to 6.0.1.240 from here and check.
https://www.adobe.com/support/captivate/downloads.html
Sreekanth

Poor imported audio quality in Captivate 4

Hi Everyone,
I'm having some serious audio quality issues with Captivate 4. I'm recording my audio in Audacity and importing it into Captivate. The audio sounds great in Audacity, Windows Media Player, iTunes, and everything else I've tested it in. However, once I import it into Captivate and press play, it sounds horrible. It's thin, tinny, and robotic. The degradation in quality is considerable. I've tried recording my audio as both .mp3s and .wavs, but they both sound bad once imported. I've also downloaded all of the available patches, including the patch specifically designed to address poor audio quality in Captivate 4. I've tinkered with every audio setting I can find. No luck. I have noticed that the shorter/smaller audio files are less garbled, and really short files are sometimes not garbled at all. I would record directly into Captivate, but the audio sounds even worse when I do that. Anyone have any idea how I can remedy this situation? Just for background info, I'm running Captivate 4 on a macbook running XP via parallels.
Thanks

Hi,
I responded here in the forums because I figure other people might need this info as well.
In Audacity, I go to:
Preferences -> Quality -> Default Sample Format and set it to 16 bit.
Then click OK.
When you record new audio tracks, they should automatically be set to 16 bit.
Does that help?
Shawn
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X230 audio issue, cannot record or hear audio intermittently.

We have 209 x230 laptops with windows 7 64bit. A good number of these laptops are having intermittment audio issue. You cannot hear anything or record anything. Sometime the system sound will work but other application such as the web browser will not work.
EDIT: All drivers are updated.

Hi there
Have you tried what is outlined in the link below?
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Bootcamp 3.1 and imac windows 7 64bit update not installing. Audio issues!

After many days of work getting the windows 7 working in bootcamp in my imac 27 (still with audio issues) I eagerly awaited the bootcamp update and imac updates.
Neither will install.
Then I find that according to tech support as of now I have to reinstall Windows 7 again for the updates to work!
It took me 5 full 8 hours days to get all my scientific programs installed and working, now I find I can't even simply update the drivers I need. I don't want to reinstall.
My only issues are audio.
Here they are:
1) The headset jack works fine on the Mac side, but in Windows 7, it causes the i7 intel CPU to go crazy. There is no CPU spike on the mac side.
2) The headset jack in the imac is a trrs jack. The same as in the iphone, a tri-band jack that has three bands, two audio out channels and one mic in channel. A trrs headset works fine on the mac side with using the headset mic (as in iphone) rather than the built in mic. (this provides much better quality for sound recording). I don't want to use a usb mike.
In Windows 7 the mic part of the trrs headset does not work.
3) In Windows 7 when going into audio devices recording, no audio mixer shows up, so when I do video or audio screen capture the only way to capture the sound is through the speakers and then back through the imac built in mic, rather than directly through the unit. (terrible sound quality) On the mac side the mixer element works fine.
Now I find from other imac users that even the new updates for the imac on windows 7 don't address and fix the audio issues. I am sure not going to go through 5 more days work only to find the audio issues still don't work.
I need these audio aspects to work properly though!
I have tried to get drivers for the cirrus logic audio card, but guess what there are none available and cirrus logic doesn't even recognize the board or offer drivers.
I have many windows programs I must have for my scientific research!I bought the top of the line Imac with all the bells and whistles because Apple promised that the machine could run Windows 7 in bootcamp natively!
It doesn't. This has been a nightmare of problems.
Is Apple going to step up to the plate and make good on their promises?
Does any one have a fix for any of the audio issues, or know how to install the new drivers without a complete reinstall of Windows?
Installing a few sound drivers and software should not require a complete reinstall. Getting the proper drivers for the headset jack audio in and audio out jack should be the most basic of fixes. Making the audio mixer work should be elementary.
If you are an Apple tech person or an Apple user that can help on these issues, please do!
Thanks, Dr. Duke
An American profesor in Europe.
PS I will post this under Imac windows 7 updates without a reinstall and under
imac Sound issues.

On another thread a few people have responded saying that their imac has the same situation, the cpu is going crazy and the imac gets hot with headphones or speakers plugged in. But this doesn't happen in the mac side.
If you have an late 2009 imac and don't have these audio issues, let us hear from you. If you don't, lay out the problem here.
Here is my last two cents in to the inquiry.
Not only does the cpu run crazy but the imac 27 gets very, very hot. Since I unplugged the headphones, it runs much, much cooler.
Certainly, some Mac engineers should take care of this problem, it seems it is universal on all the imac 27's and from what I gather, the smaller screened cousins too.
Also, we certainly want a stereo mix option for audio in or out, or what is called "what you hear" or wave out. Imac is supposed to be much geared to multimedia apps.
Finally, the mic jack part of the trrs set up MUST be fixed! A lot of manufacturers are going to headset combo jacks as they call them, mic in and stereo out on the same tribanded plug. But, the old single jack for mic in and single jack for stereo out are two tiny parts of the hardware and super inexpensive for the manufacturer. Why in the **** to go to the "advanced" triplug if the **** thing doesn't work.
Mac has a great reputation. I hope they remedy these problems right away.
Anyone whose imac 27 or 24 whose headset plug is working correctly. Let us know! I don't think anyone's is, but I think that few people understand that their cpu is running so much faster with the plug in, plus few even understand the combo jack and the triband, or trrs audio jack! Out of 4 audio technicians I talked to, not one of them knew what a trrs jack was or that you even have a mic in jack as part of the headset jack!
When I told one senior that it worked on the Mac side, he didn't believe for a while, thought my sound might be recorded from the onboard mic, but I proved it to him by tapping iaudibly on my iphone mic headset and and it showing up in garage band clearly and listening to big difference in audio.
As for a usb audio adapter, I am in a neon light environment and find that those adapters are more sensitive to electrical interference. Besides I want to use the headset jack as it was meant to be used!
Thats it.
Again, if anyone using an imac 27 and windows 7 64 or 32 doesnt have these problems, let us know! We are all anxious for a fix!
Best to all!

SoftPhone over VPN audio issue

Having a "one-way" audio issue when IPC connects over VPN to any Main Office IP Phones (7960). Remote IPC (softphone) shows "0 Received" Packets, but the IP Phone shows them as being sent.
This does NOT happen if IPC contacts another IPC on a PC at Main Site, or any kind of phone at the other branch offices.
Have looked at all of the audio settings on the VPN IPC unit, they are correct.
Any ideas?

Try to sniff the Ethernet traffic during call setup at the CallManager. When Callmanager sends Call Control messages to remote party, it could send wrong IP address or UDP port as an RTP parameters.
Another components could block the traffic are firewalls. How do you have your VPN tunnel built? Do you use Cisco VPN Client? What terminates your VPN traffic at the central location? PIX, VPN3000 or Router? Traffic may go one way without a change, and some protocol FixUp may be triggered for this traffic on the way back. If you have access to firewall logs, check if you have any traffic dropped.
Good luck,
Mike
http://www.headsetadapter.com

Logic 9.1.8 & Mainstage 2 - crashing frequently/audio issues

I have just uprgraded to this set up (though using the same sound card as I did on my Mac Book with Logic 8 & Snow Leopard prevously) - in order to avoid overloading which was happening on my previousl set up.. only to find that this new system seems very buggy - crashes frequently on Logic (Sudden Motion Sensor error - have disabled that now) and Main Stage freezes. Then a wierd echoey sound can happen - whereby any audio is echoed back from DAW, in Logic AND Mainstage.
I have down loaded two plug-ins/VST's since starting to use this new set up - an XILS Lab L.E. verision and a Crystal synth. I've downloaded the up to date Duet drivers from Apogee. (I have an Duet 1.5 that I used with my old set).
Have looked at the Console system log to try and understand what might be happening - it is FULL of text on occasions when Logic crashes - I am not tech savvy enough to unpick it though.
If anyone has any suggestions to help I would be grateful, thanks.
I do wonder if it is a Core audio issue though - given the echoiing that seems to occur...

I have just uprgraded to this set up (though using the same sound card as I did on my Mac Book with Logic 8 & Snow Leopard prevously) - in order to avoid overloading which was happening on my previousl set up.. only to find that this new system seems very buggy - crashes frequently on Logic (Sudden Motion Sensor error - have disabled that now) and Main Stage freezes. Then a wierd echoey sound can happen - whereby any audio is echoed back from DAW, in Logic AND Mainstage.
I have down loaded two plug-ins/VST's since starting to use this new set up - an XILS Lab L.E. verision and a Crystal synth. I've downloaded the up to date Duet drivers from Apogee. (I have an Duet 1.5 that I used with my old set).
Have looked at the Console system log to try and understand what might be happening - it is FULL of text on occasions when Logic crashes - I am not tech savvy enough to unpick it though.
If anyone has any suggestions to help I would be grateful, thanks.
I do wonder if it is a Core audio issue though - given the echoiing that seems to occur...

Audio Issues in Captivate 4 on Vista

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