Audio issues in Captivate 4

Hi,
I have problems with audio in Captivate 4:
1) While doing audio import/record you get "Unable to decode / import the selected wav/mp3 file" as error message.
2) Audio recording, calibration or editing does not work.
3) The Text-to-speech no work too.
My Captivate 4 is version 4.0.1.1658, i.e. the patch May 30, was applied.
I applied the restoreRegPermCP4.bat, restoreCP4regentries.bat and uninstall and install subinacl. The NSAudio.dll it's not exit.
I change too the NSAudio.dll for the Adobe version.
The OS is Windows XP.
What more can I do?
Thanks.

Hi Chip
Glad it worked for you.
For what it's worth, you will likely find it has nothing to do with Acrobat. I've seen it happen with RoboHelp and with Captivate and other software. Likely something failed during a recent software install of a different package. Unfortunately the symptom appears with a legitimate and soundly installed package.
Good luck in getting it sorted... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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Audio Issues in Captivate 4 on Vista

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Just wondering if there is a fix out yet to deal with the audio issues in Captivate 4 - I'm running on regular Vista - editing audio in Soundbooth, importing MP3 files into Captivate - clicks and pops abound. Really frustrating and annoying. Is anyone working on improving this and other Captivate 4 annoyances?
Thanks,
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Hi Chip
Glad it worked for you.
For what it's worth, you will likely find it has nothing to do with Acrobat. I've seen it happen with RoboHelp and with Captivate and other software. Likely something failed during a recent software install of a different package. Unfortunately the symptom appears with a legitimate and soundly installed package.
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SorcerStone Blog
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Each powerpoint slide will be converted in a mini video. You will have to make a parallel PPT, where you change the click animations to timed animations if you want the user in the CP-file to have to click only once.
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FAQ: How do I troubleshoot audio issues when importing .MTS files?

Hello. The link FAQ: How do I troubleshoot audio issues when importing .MTS files?
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Hi there
Audio plays when the object with the audio assigned appears. This is why you hear it when the Button appears.
Try assigning the audio instead to the object that appears when you click the button. Perhaps the caption.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
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Any possible issues using Captivate 4 on Vista 64-bit OS?

Hi:
Looking to order a new PC and load up on ram for Captivate 4 and some other applications I am using.
I realize Captivate 4 is not certified for use on a Vista 64 bit OS, but I am wondering if I will run into a bunch of performance issues or what your experience may be using C4 on a 64 bit machine. I heard it is possible to force Captivate 4 to run as a 32bit application, but I don't know specifically how to do it.
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None that I found. I worked with adobe for a while and they sent me a couple of patchs that were supposed to fix the problem, and while I eventually could record audio, I never was able to edit it. Adobe eventually lost interest and stopped responding to my requests. I think it has something to do with Vista becasue I am running xp on a brand new 64bit Mac at home and it works fine.
Date: Thu, 27 May 2010 10:12:06 -0600
From: [email protected]
To: [email protected]
Subject: Any possible issues using Captivate 4 on Vista 64-bit OS?
I have the same problem on 64-bit Vista - the audio editor will not even open. Is there a solution to this?
>

Poor imported audio quality in Captivate 4

Hi Everyone,
I'm having some serious audio quality issues with Captivate 4. I'm recording my audio in Audacity and importing it into Captivate. The audio sounds great in Audacity, Windows Media Player, iTunes, and everything else I've tested it in. However, once I import it into Captivate and press play, it sounds horrible. It's thin, tinny, and robotic. The degradation in quality is considerable. I've tried recording my audio as both .mp3s and .wavs, but they both sound bad once imported. I've also downloaded all of the available patches, including the patch specifically designed to address poor audio quality in Captivate 4. I've tinkered with every audio setting I can find. No luck. I have noticed that the shorter/smaller audio files are less garbled, and really short files are sometimes not garbled at all. I would record directly into Captivate, but the audio sounds even worse when I do that. Anyone have any idea how I can remedy this situation? Just for background info, I'm running Captivate 4 on a macbook running XP via parallels.
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Hi,
I responded here in the forums because I figure other people might need this info as well.
In Audacity, I go to:
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Then click OK.
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X230 audio issue, cannot record or hear audio intermittently.

We have 209 x230 laptops with windows 7 64bit. A good number of these laptops are having intermittment audio issue. You cannot hear anything or record anything. Sometime the system sound will work but other application such as the web browser will not work.
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Hi there
Have you tried what is outlined in the link below?
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Bootcamp 3.1 and imac windows 7 64bit update not installing. Audio issues!

After many days of work getting the windows 7 working in bootcamp in my imac 27 (still with audio issues) I eagerly awaited the bootcamp update and imac updates.
Neither will install.
Then I find that according to tech support as of now I have to reinstall Windows 7 again for the updates to work!
It took me 5 full 8 hours days to get all my scientific programs installed and working, now I find I can't even simply update the drivers I need. I don't want to reinstall.
My only issues are audio.
Here they are:
1) The headset jack works fine on the Mac side, but in Windows 7, it causes the i7 intel CPU to go crazy. There is no CPU spike on the mac side.
2) The headset jack in the imac is a trrs jack. The same as in the iphone, a tri-band jack that has three bands, two audio out channels and one mic in channel. A trrs headset works fine on the mac side with using the headset mic (as in iphone) rather than the built in mic. (this provides much better quality for sound recording). I don't want to use a usb mike.
In Windows 7 the mic part of the trrs headset does not work.
3) In Windows 7 when going into audio devices recording, no audio mixer shows up, so when I do video or audio screen capture the only way to capture the sound is through the speakers and then back through the imac built in mic, rather than directly through the unit. (terrible sound quality) On the mac side the mixer element works fine.
Now I find from other imac users that even the new updates for the imac on windows 7 don't address and fix the audio issues. I am sure not going to go through 5 more days work only to find the audio issues still don't work.
I need these audio aspects to work properly though!
I have tried to get drivers for the cirrus logic audio card, but guess what there are none available and cirrus logic doesn't even recognize the board or offer drivers.
I have many windows programs I must have for my scientific research!I bought the top of the line Imac with all the bells and whistles because Apple promised that the machine could run Windows 7 in bootcamp natively!
It doesn't. This has been a nightmare of problems.
Is Apple going to step up to the plate and make good on their promises?
Does any one have a fix for any of the audio issues, or know how to install the new drivers without a complete reinstall of Windows?
Installing a few sound drivers and software should not require a complete reinstall. Getting the proper drivers for the headset jack audio in and audio out jack should be the most basic of fixes. Making the audio mixer work should be elementary.
If you are an Apple tech person or an Apple user that can help on these issues, please do!
Thanks, Dr. Duke
An American profesor in Europe.
PS I will post this under Imac windows 7 updates without a reinstall and under
imac Sound issues.

On another thread a few people have responded saying that their imac has the same situation, the cpu is going crazy and the imac gets hot with headphones or speakers plugged in. But this doesn't happen in the mac side.
If you have an late 2009 imac and don't have these audio issues, let us hear from you. If you don't, lay out the problem here.
Here is my last two cents in to the inquiry.
Not only does the cpu run crazy but the imac 27 gets very, very hot. Since I unplugged the headphones, it runs much, much cooler.
Certainly, some Mac engineers should take care of this problem, it seems it is universal on all the imac 27's and from what I gather, the smaller screened cousins too.
Also, we certainly want a stereo mix option for audio in or out, or what is called "what you hear" or wave out. Imac is supposed to be much geared to multimedia apps.
Finally, the mic jack part of the trrs set up MUST be fixed! A lot of manufacturers are going to headset combo jacks as they call them, mic in and stereo out on the same tribanded plug. But, the old single jack for mic in and single jack for stereo out are two tiny parts of the hardware and super inexpensive for the manufacturer. Why in the **** to go to the "advanced" triplug if the **** thing doesn't work.
Mac has a great reputation. I hope they remedy these problems right away.
Anyone whose imac 27 or 24 whose headset plug is working correctly. Let us know! I don't think anyone's is, but I think that few people understand that their cpu is running so much faster with the plug in, plus few even understand the combo jack and the triband, or trrs audio jack! Out of 4 audio technicians I talked to, not one of them knew what a trrs jack was or that you even have a mic in jack as part of the headset jack!
When I told one senior that it worked on the Mac side, he didn't believe for a while, thought my sound might be recorded from the onboard mic, but I proved it to him by tapping iaudibly on my iphone mic headset and and it showing up in garage band clearly and listening to big difference in audio.
As for a usb audio adapter, I am in a neon light environment and find that those adapters are more sensitive to electrical interference. Besides I want to use the headset jack as it was meant to be used!
Thats it.
Again, if anyone using an imac 27 and windows 7 64 or 32 doesnt have these problems, let us know! We are all anxious for a fix!
Best to all!

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Try to sniff the Ethernet traffic during call setup at the CallManager. When Callmanager sends Call Control messages to remote party, it could send wrong IP address or UDP port as an RTP parameters.
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If anyone has any suggestions to help I would be grateful, thanks.
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I have just uprgraded to this set up (though using the same sound card as I did on my Mac Book with Logic 8 & Snow Leopard prevously) - in order to avoid overloading which was happening on my previousl set up.. only to find that this new system seems very buggy - crashes frequently on Logic (Sudden Motion Sensor error - have disabled that now) and Main Stage freezes. Then a wierd echoey sound can happen - whereby any audio is echoed back from DAW, in Logic AND Mainstage.
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I do wonder if it is a Core audio issue though - given the echoiing that seems to occur...

My Ipad 2 external speakers does not work and headphones has popping sound. This all occured at the same time as my Iphone and Ipod headphones only played mono (no, the "mono" option is not on). How can there be audio issue for all these devices?

My IPad 2 external speaker does not work and the original headphones have popping sound when used. This all occurred at the same time as my IPhone and IPod headphones only plays mono (and no, the "mono" option is not on) with the original headphones, as well as, other headphones tested. How can there be audio issue for all these devices at the same time?
As you may have noted from the list of Apple devices I own, I believed in the Apple and the products it was producing; but it is hard to believe from my experience and the other voices within the Apple Community that we are all experiencing the same hardware issues. Especially since I recently, I upgraded to an IPhone 4g (no, my faith in IPhone 5 series is very little) and is experiencing the same audio problem as described above. So now, I am off to the Apple store again to be told that it’s a hardware problem on new IPhone. Really? Apple, what happen to the pride in the product you were producing?

Everyone does things a little differently. I love to "jam " along with iTunes ( or old Lp's) . Always have. That's where/how I've learned to play .
I'm sure leonieDF is giving a proper way to jam along on a keyboard with an iTune. He blows my mind all the time with what he knows. Nuff respects to him !
What I do is make a GB project I call "Jam With". I'll make several new tracks that are blank. Just has a few instruments named in the blank tracks. You can change those per song ...
Because I'm not concerned about changing the pitch / key.... of the iTune or the tempo ... I can simply play along with it.
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IMovie audio issues. Fine in timeline, but when rendering to iTunes or Media Browser, audio from certain portions of movie files are heard in places where it shouldn't be !

iMovie 11 audio issues. Fine in timeline, but when rendering to iTunes or Media Browser, audio from certain portions of movie files are heard in places where it shouldn't be !
I have created a project where I have a montage of photos and video clips edited together with music under. Some audio portions of the video files are being muted in some areas and those portions are being heard in another part of the project. This is not for all video clips only certain ones.
The project plays fine in the timeline, but when I render the project thru iTunes or Media Browser, this is when the project goes corrupt.
I tried detaching the Audio from the video clips and this somewhat worked, but the original problem still exists with certain audio still being heard where it's not supposed to be.

I have a fix - or rather, a workaround.
WARNING: It is lengthy, but still far better than starting a new project from scratch.
I had this same issue and none of my transitions/clips were at custom speeds, nor did I have anything else weird going on. Unfortunately there is nothing you can do within iMovie to fix this, at least there wasn't for me. iMovie is BY FAR the buggiest software I have ever used and if you haven't already spent hours slaving away on a project, you are so much better off using just about anything else to edit your video.
...But let's assume you have already spent many hours working on your project and you don't want to start all over. Well then, you have at least one option.
It's a pain in the neck, but it's infinitely better than restarting your project from scratch.
This will require:
A software called Soundflower (which is free) and some kind of audio editing software (I use Logic, but really any should work).
1.) You're going to need to export your video with the messed up audio. Typically if you're audio is messing up, you're video is at least usually working just fine (at least it always does for me).
2.) You're going to need to open that video in your audio software and import only the audio. If your software doesn't give you this option, then you're going to need to record the audio from your video using the audio software and Soundflower. You can find tutorials on how to do this, but it's honestly pretty straightforward once you start playing around with you Mac's audio I/O settings. Remember to have your computer's volume all the way up when doing this.
3.) Watch/listen to your video and make notes of where the audio errors occur. I HIGHLY RECOMMEND writing down times too, as they will be extremely helpful later.
4.) Now were going to rip some working audio from the iMovie project itself. Go back into your iMovie project and only play back audio while in the edit window for this step. Do NOT play your project back in full screen.
This part is key: if you try to play back your project from the beginning the audio will usually still mess up. So, what you're gonna have to do is go back on your edit window timeline right before these errors occur and play that specific clip back while recording this working audio with Soundflower and your audio software. Essentially we're only recording the parts of the audio where these errors occur, so try to do this in order if you can. Try to leave several seconds of audio in before the error - that way we can use it as reference when we construct our new audio track.
5.) Now in your audio software you should have your original error-filled audio track and the new clips that we just captured. This part can be painstaking if you're not familiar with audio editing softwares, but as you'll learn, it's really not that hard.
You're going to look at your original audio track and compare it to your new working audio clips. You should be able to notice where those new clips are supposed to go by looking at the identical (or close to identical) waveform shapes in your original audio track. The two should correspond with one another. If you don't understand what I mean right now, you will when you start playing around with the audio. This is why marking times is very important.
Take your new clips and split them up if you haven't already, that way you can drag them around and edit them separately from one another. Essentially your going to line these new clips up with original and then replace the original parts with new ones.
We need to get this as precise as possible, so start off by getting them as close as you can with your naked eye, and then use a zoom tool to zoom in as much as possible so that you can get them lined up PERFECTLY, or at least extremely close. In some softwares you can just drag these new clips on top of the old track, but most of the time you will need to actually cut out the old piece and replace it with the new one. In doing this, zoom in and make sure that you are NOT cutting out a bigger space than your new clip will fill - otherwise you will have small gaps in your audio.
VERY IMPORTANT: Also make sure that this new audio track starts at the EXACT SAME time as your original - otherwise your new audio will be out of sync.
I know this part can really suck if you're not used to audio editing, but at this point, there is little other choice.
6.) Once you are done with this, export your newly pieced together audio track.
7.) Now open iMovie and create a NEW project. Re-import the video that you exported earlier that has the messed up audio. This might take a while, so just be patient.
8.) Then right click the clip and select "Detach Audio". This will do just that - allowing you to edit the audio separately from the video. Now delete this audio.
9.) Now, import the new, perfect audio track that we just made and make sure that it starts at the start of the project. Make sure it's in sync and that everything works.
Now just export your new video with the working audio and you should be done. Since we have given iMovie the audio with no editing actually being done in iMovie, it does not have to generate its own audio now and you should have absolutely no errors now - unless there is some that you forgot to take out earlier.
YOU'RE FINALLY DONE!!!
I know this entire process *****, but if you're that far into your project, there is little else that you can do. Now you've learned your lesson:
DON'T USE IMOVIE EVER AGAIN.
I hope this helped!

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