Audio Issues on Timeline

When I preview a clip in Viewer, both audio channels are present. When I move clip to timeline audio is added to only one audio track, thus only one channel is present. I've never had this issue before. Please help. Thanks.

Yes, track connection tabs for both channels are connected and both tracks are unlocked. Still haven't been able to figure out why only one channel or audio track is added to timeline.

Similar Messages

Video/Audio Issues in Timeline

Now that I'm about to finish the project I'm currently working on, I've encountered an issue with getting both the video and audio portions of all my video assets to come into the timeline when I drag them in my main sequence. I'm not having that issue if I drag the same assets into another sequence in the same project. What have I done!?

>What have I done!?
I don't know about anyone else, but my neck isn't long enough to go from my computer through my Internet connection to see your computer
More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840

IMovie audio issues. Fine in timeline, but when rendering to iTunes or Media Browser, audio from certain portions of movie files are heard in places where it shouldn't be !

iMovie 11 audio issues. Fine in timeline, but when rendering to iTunes or Media Browser, audio from certain portions of movie files are heard in places where it shouldn't be !
I have created a project where I have a montage of photos and video clips edited together with music under. Some audio portions of the video files are being muted in some areas and those portions are being heard in another part of the project. This is not for all video clips only certain ones.
The project plays fine in the timeline, but when I render the project thru iTunes or Media Browser, this is when the project goes corrupt.
I tried detaching the Audio from the video clips and this somewhat worked, but the original problem still exists with certain audio still being heard where it's not supposed to be.

I have a fix - or rather, a workaround.
WARNING: It is lengthy, but still far better than starting a new project from scratch.
I had this same issue and none of my transitions/clips were at custom speeds, nor did I have anything else weird going on. Unfortunately there is nothing you can do within iMovie to fix this, at least there wasn't for me. iMovie is BY FAR the buggiest software I have ever used and if you haven't already spent hours slaving away on a project, you are so much better off using just about anything else to edit your video.
...But let's assume you have already spent many hours working on your project and you don't want to start all over. Well then, you have at least one option.
It's a pain in the neck, but it's infinitely better than restarting your project from scratch.
This will require:
A software called Soundflower (which is free) and some kind of audio editing software (I use Logic, but really any should work).
1.) You're going to need to export your video with the messed up audio. Typically if you're audio is messing up, you're video is at least usually working just fine (at least it always does for me).
2.) You're going to need to open that video in your audio software and import only the audio. If your software doesn't give you this option, then you're going to need to record the audio from your video using the audio software and Soundflower. You can find tutorials on how to do this, but it's honestly pretty straightforward once you start playing around with you Mac's audio I/O settings. Remember to have your computer's volume all the way up when doing this.
3.) Watch/listen to your video and make notes of where the audio errors occur. I HIGHLY RECOMMEND writing down times too, as they will be extremely helpful later.
4.) Now were going to rip some working audio from the iMovie project itself. Go back into your iMovie project and only play back audio while in the edit window for this step. Do NOT play your project back in full screen.
This part is key: if you try to play back your project from the beginning the audio will usually still mess up. So, what you're gonna have to do is go back on your edit window timeline right before these errors occur and play that specific clip back while recording this working audio with Soundflower and your audio software. Essentially we're only recording the parts of the audio where these errors occur, so try to do this in order if you can. Try to leave several seconds of audio in before the error - that way we can use it as reference when we construct our new audio track.
5.) Now in your audio software you should have your original error-filled audio track and the new clips that we just captured. This part can be painstaking if you're not familiar with audio editing softwares, but as you'll learn, it's really not that hard.
You're going to look at your original audio track and compare it to your new working audio clips. You should be able to notice where those new clips are supposed to go by looking at the identical (or close to identical) waveform shapes in your original audio track. The two should correspond with one another. If you don't understand what I mean right now, you will when you start playing around with the audio. This is why marking times is very important.
Take your new clips and split them up if you haven't already, that way you can drag them around and edit them separately from one another. Essentially your going to line these new clips up with original and then replace the original parts with new ones.
We need to get this as precise as possible, so start off by getting them as close as you can with your naked eye, and then use a zoom tool to zoom in as much as possible so that you can get them lined up PERFECTLY, or at least extremely close. In some softwares you can just drag these new clips on top of the old track, but most of the time you will need to actually cut out the old piece and replace it with the new one. In doing this, zoom in and make sure that you are NOT cutting out a bigger space than your new clip will fill - otherwise you will have small gaps in your audio.
VERY IMPORTANT: Also make sure that this new audio track starts at the EXACT SAME time as your original - otherwise your new audio will be out of sync.
I know this part can really suck if you're not used to audio editing, but at this point, there is little other choice.
6.) Once you are done with this, export your newly pieced together audio track.
7.) Now open iMovie and create a NEW project. Re-import the video that you exported earlier that has the messed up audio. This might take a while, so just be patient.
8.) Then right click the clip and select "Detach Audio". This will do just that - allowing you to edit the audio separately from the video. Now delete this audio.
9.) Now, import the new, perfect audio track that we just made and make sure that it starts at the start of the project. Make sure it's in sync and that everything works.
Now just export your new video with the working audio and you should be done. Since we have given iMovie the audio with no editing actually being done in iMovie, it does not have to generate its own audio now and you should have absolutely no errors now - unless there is some that you forgot to take out earlier.
YOU'RE FINALLY DONE!!!
I know this entire process *****, but if you're that far into your project, there is little else that you can do. Now you've learned your lesson:
DON'T USE IMOVIE EVER AGAIN.
I hope this helped!

Scrubbing audio enabled slows timeline

When I have audio scrubbing enabled timeline scrubbing is clunky and slow. It appears to only display various frames as if I were editing an MPEG file. (I am working with AVI's.) Turning off audio scrub solves the problem. The timeline responds lightning fast displaying every frame. Can someone explain why this is?
I am fairly new to premiere. I am just wondering if it is normal or whether I have an issue that can be corrected. The other edit system I have used for years scrubbed audio without an issue. Perhaps Premiere handles the audio differently.
Intel Core2 QUAD CPU 2.5 GHz
4 Gig Ram
Nvidea 9800GT
Vista 64 Bit OS

Turning off the "audio scrub" did eliminate part of my issue - I can now open a clip in the SOURCE monitor and scrub smoothly. However, when an in or out point is added to the clip, the scrubbing becomes very choppy. Tested the same clips in CS3 with no issues.
My machine is built for editing and far exceeds the minimum specs. Also, my clips are being stored on an internal SATA drive so it's not due to network or external drive lag. Any ideas on why this is happening? Why would it happen in CS4 but not CS3?
The issue is making it difficult/impossible to complete a project that contains hundreds of individual clips.

IMovie for iphone 4 audio issues

I'm noticing 2 serious audio issues:
1) after adding some music from my song library to a clip of my wife talking, I can barely hear her. iMovie is supposed to reduce the volume of the song. Well, it doesn't look like it's doing it properly--the volume of the music is WAY too loud.
2) when I add a 2nd clip of her talking, the audio on this clip disappears entirely. All I hear is the song. Even after removing the song from the timeline, the audio of the clip is still missing. I can't believe the imovie team never noticed this bug.

pixelpaulart wrote:
2) when I add a 2nd clip of her talking, the audio on this clip disappears entirely. All I hear is the song. Even after removing the song from the timeline, the audio of the clip is still missing. I can't believe the imovie team never noticed this bug.
I believe when you add a Video clip to a Project that contains a Music track, the Audio for the Video track is muted. Simply enable it via the "Clips Settings".
Try this:
Double tap the Video Clip to bring up the "Clips Settings" window.
Tap the ON / OFF toggle to turn the Audio ON for your video track.

DVCPRO HD firewire output audio issue

Hi, having a few problems with DVCPRO HD audio
Here is the situation
Shoot DVCPRO HD 1080i50 using P2 camera (HPX2100).
Edit on a 1080i50 DVCPRO HD timeline using an intel Macbook pro.
When monitoring the audio on the mac all is good.
Crackles appear on the audio when the timeline is played back to a P2 camera or deck (both set to DVCPRO HD 1080i50)
This has been the case with several Macbook Pros (Leopard and Tiger) and a Mac Pro tower.
When using the Mac Pro tower, playout was also fine when using the internal AJA HD-SDI card.
I think I know that this is a firewire issue, but I am now a bit lost as what to do about it.
Anybody had the same problem or know any answers.
Thanks
David Rees.

The only way to get your timeline to tape via firewire is if your sequence is a DVCPRO HD sequence. If it is Uncompressed 10-bit, the signal will not go down the firewire cable...only out via a Decklink card.
We are recording onto a standard 66 minute DVCPro Tape and the deck is(supposed to be) upscaling the SD footage to DVCPro HD 1080i.
Uhm...no. The deck can record a DVCPRO HD signal that is being fed it via firewire, or an HD signal that is being fed to it via a capture card. It is the job of the CARD to convert the footage, not the deck. If the card has that option. My Decklink HD card doesn't. But I do not have the Extreme card, so I don't know what options it has.
http://www.decklink.com/products/multibridge/
It mentions that it can DOWNCONVERT from HD to SD, which mine can...but nothing about upconverting SD to HD in real time. I don't think there is a card out there that can do that...output SD to upconvert to HD. That is something you have to do in your timeline, or via a Terranex box at a post facility.
In other words...I don't think you can do what you are trying to do.
Shane

Set up timeline to process audio dynamics before timeline levels

I'm having some issues getting audio to respond as I expect it to. What I'd like is for a track in my timeline to have a compressor (the Dynamics effect) run on it across the entire track. Then I'd like to be able to use the [] keyboard shortcuts to mix the audio in the timeline on a clip level. What is the best way to set up the timeline to do that?

Hi,
Check this out: http://www.premiumbeat.com/blog/track-based-tricks-for-dialogue-in-premiere-pro/
Thanks,
Kevin

Premiere Pro CS6 Audio Issues

We have been testing Premiere CS6 on our first job for the last week. However, we are running into some major audio issues:
1. When clip is loaded into the source viewer, and you jump to through the cilp, the audio lags behind until you stop and wait a few seconds for the audio to catch up. This is a major hinderance when trying to edit quickly with clients in session. This also happens on the timeline when jumping around. These problems never occured in Avid or FCP running the same media.
2. With no rhyme or reason, the audio (from source and timeline) sometimes just doesnt play. The meteres will be moving and the video will play, but the audio wont be coming out. Sometimes you hear a noise as if someone was playing with the audio cables. Also, sometimes the meters dont even move, to suggest there is no audio again video is playing, when infact there is.
These problems have occured accros multiple machines, with media running from both our server, and local hard drives. Our facility runs a NAS that pushes 110/MB/s over ethernet from a 16TB RAID6 (that is SAS connected to the server). One machine is running OSX 10.8, with Black Magic Intensity Pro, 20GB Ram, NVidia Quadro 4000. Another is running OSX 10.8, with AJA IO Express, 16GB Ram, NVidia 4000. and the last is running 10.6.8 with Black Magic Intesnsity Pro, 12GB ram, and NVidia GTX something or other (unsupported card).
Has anyone else gotten these issues? Like i said, i have tested the media from the server and from the local hard drives. We are pushing Apple Pro Res HQ, have also tested Pro Res LT, Pro Res 444 and Canon H.264.

For me it wasn't a RAM issue, I had more than enough to process the audio I had in my project. This quote from a Creative Cow post worked for me.
"Try deleting your .cfa files for the media in question, and then don't mess with the project until they are done re-conforming."
Here's the original post:
http://forums.creativecow.net/thread/3/926011
I don't know how to figure out which .cfa files are associated to specific media files, so I just went to where they were cached and deleted all of them. Open your project again and you'll see a little yellow bar in the lower left-hand corner of the Timeline window showing that it's re-conforming your media. Don't even think of touching the computer while it's doing this... I was so paranoid that I didn't do anything else (check e-mail, open a web browser, work on a Word doc, etc.) until Premiere was totally finished. After that my audio played fine for the rest of the project.
One thing that's tricky and took me a while to figure out is that if you're using multiple drives, you have to be careful to make sure you're getting ALL of the .cfa files. If you've set the project to cache your files on a external drive, and then open a project on a different drive without having that external connected, Premiere will set the cache folder to its default location (usually on your host computer's main hard drive). I didn't realize this, and had the audio drop-out issue, so I deleted the .cfa files but the drop-out didn't go away. I found out that Premiere had reset my media cache folder, and had cached the corrupted .cfa files on my main hard drive. Once I deleted them there and let the computer re-conform, the audio played well again.
Hope this helps, let me know if you have any questions.

No Audio In FCPX Timeline, But It's In The Clip Window

I grabbed some video with my iPhone and imported it into FCPX. I'm ready to start editing, so I drag the clip into the timeline -- but there's no audio. Previewing the clip in the Clip window/area pays the audio just fine -- but I get nothing in the Timeline. I see the waveform, I see the meter moving like it should -- but no audio.
What am I doing wrong?

rlib3 wrote:
Luis! Hi, it's me again...the person with the conversion issues? Anyway, that has been solved thankfully. My new problem is what has been mentioned in this thread. Audio in Clip Viewer but not when dropped in the Timeline. I attempted the fixes suggested in this thread but I'm using FCP Version 4.0.1 (old, I know) and the steps given aren't the same. The first part of my project has audio in the Timeline...I'm guessing I clicked or unchecked something...I've looked everywhere and can't figure it out. Even pulled out the manual! Let me know if you have any suggestions and thank you in advance!
I have not used older versions in a while, but I guess you may have disconnected the little "a1" from the big "A1" as seen in the image below. Drag to reconnect them. If this is not it, then I can only suggest you ask this in the Final Cut Studio forum (or Final Cut Express forum - I imagine that is what you are using).

Bootcamp 3.1 and imac windows 7 64bit update not installing. Audio issues!

After many days of work getting the windows 7 working in bootcamp in my imac 27 (still with audio issues) I eagerly awaited the bootcamp update and imac updates.
Neither will install.
Then I find that according to tech support as of now I have to reinstall Windows 7 again for the updates to work!
It took me 5 full 8 hours days to get all my scientific programs installed and working, now I find I can't even simply update the drivers I need. I don't want to reinstall.
My only issues are audio.
Here they are:
1) The headset jack works fine on the Mac side, but in Windows 7, it causes the i7 intel CPU to go crazy. There is no CPU spike on the mac side.
2) The headset jack in the imac is a trrs jack. The same as in the iphone, a tri-band jack that has three bands, two audio out channels and one mic in channel. A trrs headset works fine on the mac side with using the headset mic (as in iphone) rather than the built in mic. (this provides much better quality for sound recording). I don't want to use a usb mike.
In Windows 7 the mic part of the trrs headset does not work.
3) In Windows 7 when going into audio devices recording, no audio mixer shows up, so when I do video or audio screen capture the only way to capture the sound is through the speakers and then back through the imac built in mic, rather than directly through the unit. (terrible sound quality) On the mac side the mixer element works fine.
Now I find from other imac users that even the new updates for the imac on windows 7 don't address and fix the audio issues. I am sure not going to go through 5 more days work only to find the audio issues still don't work.
I need these audio aspects to work properly though!
I have tried to get drivers for the cirrus logic audio card, but guess what there are none available and cirrus logic doesn't even recognize the board or offer drivers.
I have many windows programs I must have for my scientific research!I bought the top of the line Imac with all the bells and whistles because Apple promised that the machine could run Windows 7 in bootcamp natively!
It doesn't. This has been a nightmare of problems.
Is Apple going to step up to the plate and make good on their promises?
Does any one have a fix for any of the audio issues, or know how to install the new drivers without a complete reinstall of Windows?
Installing a few sound drivers and software should not require a complete reinstall. Getting the proper drivers for the headset jack audio in and audio out jack should be the most basic of fixes. Making the audio mixer work should be elementary.
If you are an Apple tech person or an Apple user that can help on these issues, please do!
Thanks, Dr. Duke
An American profesor in Europe.
PS I will post this under Imac windows 7 updates without a reinstall and under
imac Sound issues.

On another thread a few people have responded saying that their imac has the same situation, the cpu is going crazy and the imac gets hot with headphones or speakers plugged in. But this doesn't happen in the mac side.
If you have an late 2009 imac and don't have these audio issues, let us hear from you. If you don't, lay out the problem here.
Here is my last two cents in to the inquiry.
Not only does the cpu run crazy but the imac 27 gets very, very hot. Since I unplugged the headphones, it runs much, much cooler.
Certainly, some Mac engineers should take care of this problem, it seems it is universal on all the imac 27's and from what I gather, the smaller screened cousins too.
Also, we certainly want a stereo mix option for audio in or out, or what is called "what you hear" or wave out. Imac is supposed to be much geared to multimedia apps.
Finally, the mic jack part of the trrs set up MUST be fixed! A lot of manufacturers are going to headset combo jacks as they call them, mic in and stereo out on the same tribanded plug. But, the old single jack for mic in and single jack for stereo out are two tiny parts of the hardware and super inexpensive for the manufacturer. Why in the **** to go to the "advanced" triplug if the **** thing doesn't work.
Mac has a great reputation. I hope they remedy these problems right away.
Anyone whose imac 27 or 24 whose headset plug is working correctly. Let us know! I don't think anyone's is, but I think that few people understand that their cpu is running so much faster with the plug in, plus few even understand the combo jack and the triband, or trrs audio jack! Out of 4 audio technicians I talked to, not one of them knew what a trrs jack was or that you even have a mic in jack as part of the headset jack!
When I told one senior that it worked on the Mac side, he didn't believe for a while, thought my sound might be recorded from the onboard mic, but I proved it to him by tapping iaudibly on my iphone mic headset and and it showing up in garage band clearly and listening to big difference in audio.
As for a usb audio adapter, I am in a neon light environment and find that those adapters are more sensitive to electrical interference. Besides I want to use the headset jack as it was meant to be used!
Thats it.
Again, if anyone using an imac 27 and windows 7 64 or 32 doesnt have these problems, let us know! We are all anxious for a fix!
Best to all!

SoftPhone over VPN audio issue

Having a "one-way" audio issue when IPC connects over VPN to any Main Office IP Phones (7960). Remote IPC (softphone) shows "0 Received" Packets, but the IP Phone shows them as being sent.
This does NOT happen if IPC contacts another IPC on a PC at Main Site, or any kind of phone at the other branch offices.
Have looked at all of the audio settings on the VPN IPC unit, they are correct.
Any ideas?

Try to sniff the Ethernet traffic during call setup at the CallManager. When Callmanager sends Call Control messages to remote party, it could send wrong IP address or UDP port as an RTP parameters.
Another components could block the traffic are firewalls. How do you have your VPN tunnel built? Do you use Cisco VPN Client? What terminates your VPN traffic at the central location? PIX, VPN3000 or Router? Traffic may go one way without a change, and some protocol FixUp may be triggered for this traffic on the way back. If you have access to firewall logs, check if you have any traffic dropped.
Good luck,
Mike
http://www.headsetadapter.com

Logic 9.1.8 & Mainstage 2 - crashing frequently/audio issues

I have just uprgraded to this set up (though using the same sound card as I did on my Mac Book with Logic 8 & Snow Leopard prevously) - in order to avoid overloading which was happening on my previousl set up.. only to find that this new system seems very buggy - crashes frequently on Logic (Sudden Motion Sensor error - have disabled that now) and Main Stage freezes. Then a wierd echoey sound can happen - whereby any audio is echoed back from DAW, in Logic AND Mainstage.
I have down loaded two plug-ins/VST's since starting to use this new set up - an XILS Lab L.E. verision and a Crystal synth. I've downloaded the up to date Duet drivers from Apogee. (I have an Duet 1.5 that I used with my old set).
Have looked at the Console system log to try and understand what might be happening - it is FULL of text on occasions when Logic crashes - I am not tech savvy enough to unpick it though.
If anyone has any suggestions to help I would be grateful, thanks.
I do wonder if it is a Core audio issue though - given the echoiing that seems to occur...

I have just uprgraded to this set up (though using the same sound card as I did on my Mac Book with Logic 8 & Snow Leopard prevously) - in order to avoid overloading which was happening on my previousl set up.. only to find that this new system seems very buggy - crashes frequently on Logic (Sudden Motion Sensor error - have disabled that now) and Main Stage freezes. Then a wierd echoey sound can happen - whereby any audio is echoed back from DAW, in Logic AND Mainstage.
I have down loaded two plug-ins/VST's since starting to use this new set up - an XILS Lab L.E. verision and a Crystal synth. I've downloaded the up to date Duet drivers from Apogee. (I have an Duet 1.5 that I used with my old set).
Have looked at the Console system log to try and understand what might be happening - it is FULL of text on occasions when Logic crashes - I am not tech savvy enough to unpick it though.
If anyone has any suggestions to help I would be grateful, thanks.
I do wonder if it is a Core audio issue though - given the echoiing that seems to occur...

My Ipad 2 external speakers does not work and headphones has popping sound. This all occured at the same time as my Iphone and Ipod headphones only played mono (no, the "mono" option is not on). How can there be audio issue for all these devices?

My IPad 2 external speaker does not work and the original headphones have popping sound when used. This all occurred at the same time as my IPhone and IPod headphones only plays mono (and no, the "mono" option is not on) with the original headphones, as well as, other headphones tested. How can there be audio issue for all these devices at the same time?
As you may have noted from the list of Apple devices I own, I believed in the Apple and the products it was producing; but it is hard to believe from my experience and the other voices within the Apple Community that we are all experiencing the same hardware issues. Especially since I recently, I upgraded to an IPhone 4g (no, my faith in IPhone 5 series is very little) and is experiencing the same audio problem as described above. So now, I am off to the Apple store again to be told that it’s a hardware problem on new IPhone. Really? Apple, what happen to the pride in the product you were producing?

Everyone does things a little differently. I love to "jam " along with iTunes ( or old Lp's) . Always have. That's where/how I've learned to play .
I'm sure leonieDF is giving a proper way to jam along on a keyboard with an iTune. He blows my mind all the time with what he knows. Nuff respects to him !
What I do is make a GB project I call "Jam With". I'll make several new tracks that are blank. Just has a few instruments named in the blank tracks. You can change those per song ...
Because I'm not concerned about changing the pitch / key.... of the iTune or the tempo ... I can simply play along with it.
Peace,
P. Dreadie

My iPhone 5 is suddenly having audio issues through the headphone jack.

So this is a strange situation, and I'll try to explain in depth so that someone might be able to suggest a solution. As reference, I have an iPhone 5 that I purchased in late-February. I've had every other model of iPhone except for the first iPhone, so I am pretty familiar with the device. I used to be on AT&T, and switched to Verizon when I upgraded to the iPhone 5.
Two days ago, I was on a six hour road-trip, and I'd been playing my music like normal through my car's auxillary cable. After stopping for lunch, I went to plug my music again, but once the music started to play, I realized that only the drums were playing at normal levels while the vocals were very, very soft. I switched through a few different songs, and realized that all the songs were being played at different levels; sometimes the backup vocals were normal levels while the instrumentation and lead vocals were quiet, or vice versa. I decided to plug my iPhone in to charge, and when I did this, the audio levels were all normal. However, the iPhone was NOT charging. I removed the charger, and the audio went back to being weak and distorted. I went back and forth at this for a bit, trying to figure out what was going on.
Since then and after some testing, I realize that my iPhone will now only charge anywhere EXCEPT in the car charger (I simply use my USB cable that came with my iPhone and plug it into the power adapter I have in the car). This morning, I tested the audio in my home speaker system, and I had the same audio issues. Only half the song's tracks would be at normal audio levels, while the other half would be at a very quiet, almost nonexistent level. I tried plugging my charger into the phone to see if that'd make a difference, but instead of the audio going back to normal like it does in the car, the music stopped and there was just crackling and very noisy distortion sounds.
I'm super confused and not sure what to do. This has never happened to me with any of my iPhones. I am updating my software right now, and am hoping that that may help somehow. Otherwise, I'm at a loss. Any suggestions as to what I should do would be greatly appreciated!

Do the new iMacs have digital audio out through the headphone jack?
Yes.
http://support.apple.com/kb/SP576

HP Slate 21 audio issue after KitKat update and reset

I have upgraded my HP Slate 21 from JB to KK. Now the sound quality is very bad!
I came directly from xxx.11 kernel and made factory reset but didn't get a good result. Please how can I fix this tremendous issue?

Hey @PauloTxR ,
Welcome to the HP forums.
I understand you're experiencing issues with sound quality on your Slate 21 PC.
Please review the following thread: HP Slate 21 Kit Kat OTA Update Fix for Audio Quality and LAN Connectivity.
This fix will resolve audio issues of a software nature resulting in the KitKat update. If your issue persists after applying the specific update mentioned in this thread and have done a factory reset, the issue is likely hardware related and not the result of the KitKat update.
If you have done the above and continue to have problems please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.
Thanks.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Audio Issues on Timeline

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