Audio issues when adding movies to Premiere Elements 11

When I try to add movies to PE11 the audio gets all screwed up. I am very new to video editing and I haven't had this issue with other movies, only those froma specific camera. The only thing I can see is that the audio from the camera that works is mono, and the audio from the camera that doesn't work is stereo. Any suggestions on how I can fix this issue?

b.raines
In addition to Hunt's questions, I would ask:
1. What are the brand, model, and settings for your camera? What are the properties of the video that it generates?
2. Are you accepting the project preset automatically being given you after you drag your video to the Timeline (Expert view) or are you setting the project preset in the New Project dialog yourself. The project preset should match the properties of your source media. Sometimes the program's choice is not appropriate. Please check under Edit Menu/Project Settings to see what the program is setting and compare that with what you know are the properties of the source media.
For Properties Readout, please consider the free MediaInfo
http://mediainfo.sourceforge.net/en
3. Is the audio messing up the only problem that you are having? If so, where is it manifesting itself
a. when you playback the rendered Timeline in the Edit Mode Monitor
or
b. when you playback the exported Timeline on one of your players
or
c. other
How is it messing up...distorted sound or audio out of sync?
Getting more information on the above will help us to work together to resolve your issue.
Thanks.
ATR

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It looks like Hunt answered the same type of question a while back but the user never followed up re: \src\win\asiohost.cpp-903
http://forums.adobe.com/message/3308679
I worked with another user elsewhere with the same error message, and that turned out to be related to updating the audio card driver.
It is important to check out Edit Menu/Preferences/Audio Hardware ASIO settings and what is displayed for both Input and Output settings.
But, what I would really like to see is the screenshot of that Timeline when the error hits at your narration @ around 6 minutes, especially whats on any video tracks, audio tracks, and Soundtrack. Is the stop at about 30 seconds after the last clip on the tracks?
Looking forward to your follow up.
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I've read that this problem can be caused by titles and transitions, of which this movie has both. But I think the problem is entirely due to the movie's length, which is six minutes and fifty-five seconds. I say this because if I split the movie into 25-to-50-second chunks, leaving all titles and transitions intact, all the chunks export with no problems whatsoever.
I'm not running any other programs while the movie exports, but that doesn't help.
The source files are MOV (and one PNG), and the resolution is 1920x1080. I want to export it at the same resolution, otherwise what was the point of shooting in that resolution? I'm running Windows Vista on a Samsung R522 laptop, if it helps.
For what it's worth, I did manage to successfully export the audio portion of the movie as a WAV file.
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Thanks Bill -- and thank you mods for moving the thread. I couldn't find an Elements forum so I assumed there wasn't one.
Actually, the progress bar in my version does tell you what frame it's on. When I tried to export it just now, it gave up around frame 2328 of 12447. Frame 2328 would be 01:17:18... which is the middle of a clip, with no titles, no effects, and no transitions, just ordinary video and sound. 30%, the number you suggested, gives frame 3738, which is 02:04:18, which is a different clip but the same deal.
The exact number varies from attempt to attempt anyway, which is why I think it's a "system memory" problem rather than a problem with a certain moment in the film. As I said, each part of the film exported fine on its own.
The videos are all MOV format, 1920x1080, ranging in size from 40 MB to 666 MB (maybe the devil is trying to stop me from exporting). There are 41 of them, giving a total of 11.9 GB. The single PNG is also 1920x1080 and 6.02 KB. The movie's audio is actually muted -- the audio that I successfully exported before was just the original audio from the raw clips.
I've got 55.3 GB of free space on my C drive and 580 GB of free space on my external drive; Premiere won't successfully export onto either of them.
Thanks for the link to the KB article, but I'd read it before and it didn't really help. As it says, "unknown error" really does mean just that. And it's clear that none of my clips or effects are problematic since they all exported fine when split into chunks.
I really do appreciate your help! I don't know too much about computers so if I didn't give you the information you were looking for please let me know.
Thanks so much,
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When I am using Premiere Elements 13 I get a message that pops up "There is no disk in the drive" I click on it and it keeps coming back "very annoying", but about three months ago it happened to me and I was told to change the file name from OldFilm.AEX to OldFilm.AEXold. Well now the file is back in Folder OldFilm.AEX. Here is a screen shot the files are highlighted.What should I do now to correct this once and for all, or can I? Thank you for your time.

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I would do another rename to disable or just delete all the OldFilm.AEX and OldFilm.AEXOLD in that NewBlue Folder.
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Here is the strange story...at least from my Premiere Elements 13 Windows perspective...never had the No Disc error issue
Here are some details to sort through trying to figure out why you have 2 OldFilm.AEX file in the NewBlue Folder.
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release early in February 2015.
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3. So, I am thinking that your OldFilm.AEXOLD in the screenshoot is "original equipment" that you disabled to get rid of No disc error.
Why the OldFilm.AEX is there also is not clear, but the dating on it suggests that it came along with the 13.1 Update.
Bottom line: let us try the deletion or disabling one more time and see what happens.
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ATR

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Hello,
How can I fix this problem?
Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?
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FLOureiro
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Where are you in the program when you get the message "Not possible to initialize on-line services".
Are you in a country outside of the USA?
There certain online services that are just not available outside the USA.
Please review and consider and then, based on your details, we will consider what next.
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ATR

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FAQ: How do I troubleshoot audio issues when importing .MTS files?

Hello. The link FAQ: How do I troubleshoot audio issues when importing .MTS files?
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Hi there
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
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Insert your DVD disc in the DVD burner tray.
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ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
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Start with some reading...
Steve's Basic Training Tutorials http://forums.adobe.com/thread/537685
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http://www.headbands.com/gspot/
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idogu
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ATR

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mattrayl
What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 Update using an opened project's Help Menu/Update?
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You wrote
Once I move the clip to the timeline I get the error message
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The above are the initial questions that come to mind.
Looking at this further....
Since you wrote
This problem happen after I have been using the program successfully to two hours.
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ATR

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Audio issues when adding movies to Premiere Elements 11

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