Audio malfunctioning on hp ultrabook?

Hello! So i just recently got a laptop in late june almost early july.
Its a HP ENVY touchsmart 4 Ultrabook
Its not even 2 months old and the speakers on here suck. They kida slurr and like lag. Its stutters really bad. I can't listen to 1 song without it doing that. And sometimes it freezes but only very quickly. And also my down arrow button came off like within 2 weeks.
This is my first Laptop so im not sure if i can return this and get a new one because its audio is malfunctioning and stuff? I have a one year warranty on this.

Hello Gurjot24,
If you want to return it rather than getting it fixed, please contact HP support over the phone to see what options are available.
If you are in the US or Canada the number is 1-800-474-6836, if you reside in a different location click on this link. Click on your country, then click “technical support after you buy”, and the number will be provided.
I hope everything works out.
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This question was solved.
View Solution.

Hi, John:
See if this audio driver works.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-107829-1&cc=us&dlc=en&lc=en...
You may need to install the quick launch software for the other issue.
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This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
Please contact official HP support in your region / country via the HP Worldwide Support Portal, to request warranty service.
If you have any further questions, please don't hesitate to ask.
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I have a external usb mouse I have been using with my HP laptop for over two years now and it has always worked without a problem. This week it suddenly stopped working properly. Often it does not work when I click on it even after several tries. Due to disability with hands it is too hard to use the pointer on the pad on my laptop. I need to use a mouse.
I am not sure if it is a bug from a recent software update or an issue with my snyaptics program (which is what I suspect). I am older and my computer knowledge is not so good anymore.
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Hi Richard61,
Thank you for your post, I will do my best to assist you.
I understand that your mouse is not working properly. Here is a document onTroubleshooting Mouse Problems (Windows 7, Vista, XP). Have you tried a different usb mouse? Have you tried it in a different USB port?
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Sparkles1
I work on behalf of HP
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HP G62-455TX Graphic Card malfunctioning

Problem is the laptop screen flickered and went off several times, displaying error message that AMD crashed. I reinstalled the drivers replacing the older with the older version and then with the latest version given on the website.
But in both cases, the laptop screen totally went blank not even showing the BIOS screen. I connected it to the external monitor to get the output. It shows a bluescreen dead screen and restarts. However, it boots up on the safe mode (but on a external monitor).
However, The laptop screen is off blank throughout.
I tried booting it up with Linux-Fedora 20 XFCE, but it gave error in loading Radeon graphic card, and it did not even boot up.
The laptop has the following specs:-
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=c02715249&lc=en&jumpid=reg_r1002_uk...
Hardware
Product Name G62-455TX Product Number XV925PA Microprocessor 2.53 GHz Intel Core i3-380M Processor Microprocessor Cache 3 MB L3 cache Memory 3 GB DDR3 (1 x 1024 MB + 1 x 2048 MB) Memory Max Supports up to 8 GB DDR3 memory Video Graphics ATI Mobility Radeon HD 6370 Graphics (1 GB DDR3 dedicated) Display 39.6 cm (15.6") diagonal High-Definition LED HP BrightView Display (1366 x 768) Hard Drive 320 GB SATA (5400 rpm) Multimedia Drive SATA optical drive: LightScribe SuperMulti DVD±R/RW with Double Layer Support Network Card Integrated 10/100BASE-T Ethernet LAN Wireless Connectivity Bluetooth wireless networking
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1 VGA port
1 stereo headphone-out
1 microphone-in
3 USB 2.0 ports
1 RJ45 ethernet port
Dimensions 37.4 x 24.6 x 3.18 cm Weight Starting at 2.50 kg Power 90 W AC Power Adapter
6-cell Lithium-Ion (Li-Ion) battery What's In The Box Webcam with Integrated Microphone (VGA)
This question was solved.
View Solution.

Hi @Rock997 ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that the display flickered several times and then displayed a black or blank screen. You connected an external monitor and on startup a blue screen displays and restarts.
You tried booting into Safe mode but nothing displays on the external monitor. Notebook display remains blank.
You tried booting with LInux but it also gave the graphic card error.
Here is a link to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot to assist you.
Here is the HP G62 Notebook PC Maintenance and Service Guide. You will notice there is no recommended replacement graphic cards.
You would need to replace the motherboard or system board.
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Could we maybe have the model number? Try an external usb keyboard and see how it works. If it is OK, we have to start thinking your keyboard is bad. It is an easy cheap replacement so if you want to throw it in the trash send me a PM and I will send you the money to ship it to me. LOL. The other thing you can try is a hard reset. Remove battery and AC power, hold down power button 30 seconds, wait 30 seconds, then plug in AC power and restart. Also go into BIOS (F10 as you power on) and reset to default settings. Lastly when Windows opens go into Device Manager and uninstall the keyboard as a device and the restart to allow keyboard drive to reload. Let us know how all this works.

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Hey!
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Could we maybe have the model number? Try an external usb keyboard and see how it works. If it is OK, we have to start thinking your keyboard is bad. It is an easy cheap replacement so if you want to throw it in the trash send me a PM and I will send you the money to ship it to me. LOL. The other thing you can try is a hard reset. Remove battery and AC power, hold down power button 30 seconds, wait 30 seconds, then plug in AC power and restart. Also go into BIOS (F10 as you power on) and reset to default settings. Lastly when Windows opens go into Device Manager and uninstall the keyboard as a device and the restart to allow keyboard drive to reload. Let us know how all this works.

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Dear sirs, madams,
Let me introduce myself, then I will explain how and why I bought a Blackberry and then I will tell you about my problems.
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So, what DOES happen when you click on the BBMessenger icon?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Can anyone please suugest in fixing the issue with the USB Ports in my laptop, as any of the USB ports are not working in it.

Shashi552 wrote:
Can anyone please suugest in fixing the issue with the USB Ports in my laptop, as any of the USB ports are not working in it.
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I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
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Touchpad Malfunctioning.

I am sorry to start this post but I can't seem to find what I am looking for... I just purchased a Pavilion dm4 Beats Edition Computer which I use for work so it is very important to my daily life... So here is my problem, ever since the day I purchased the Pavilion dm4 (1 month ago), the touchpad seems as if it is malfunctional, it is not that it is too sensitive, that is easily adjusted and I am aware of it, but for example I will tap the touchpad just once and it will act as if I had double taped, this causes many many problems in a variety of Office type programs, and even surfing the web. I wanted to know if there is any solution to this, such as a calibration of some sort to apply to the touchpad, please if anyone knows a solution, please respond.
Thank you so much for your time.

Hey,Josephw1991.
I see that you're having an issue with touchpad. Try this Document.
THX

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Hi and Welcome to the Community!
What you describe could be software or hardware caused. But, since you have asked only about formal support for repair or replacement, then you need to review your original device purchase contract documents...those should contain whatever specific warranty/support methodologies apply to you. If you don't have those documents, then contact the seller from whom you bought it for advice and assistance. Warranty and support methods vary based on the specific terms of each individual purchase, so there is no way for anyone here to know that answer as it applies specifically to you.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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OSX 10.8 Install issues.

I don't understand why this is so difficult for me.
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Message was edited by: ritsukaakun

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Hello,
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