Audio not appearing in finished project

I have been working on a video project for a while now, going into extreme details to make a sort of music video. Once the visuals were complete, I added the music. However, after exporting the finished project as a video file, the music was absent, it was just the visuals. What has happened here? Can anyone help?
Cheers

This can happen from time to time. Exactly what export settings did you use?
It seems to me that certain video codecs require certain audio settings, although QT allows you to make wrong choices. For instance, when I exported to AIC, I had to choose PCM to get audio. AAC gave no audio track exported. Conversely when I export to H.264, I have to choose AAC. PCM gave a blank.

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My three-writer group has experienced a number of RoboHelp/RoboSource Control problems in the last week.
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1. Two writers with 64-bit Windows 7, and one with 32-bit Win 7. We all have the latest patches and updates.
2. Our RSC database is on a remote machine that has 32-bit Win XP.
After a time where our group successfully updated our project, I was given a new laptop with Win 7 (I had previously had a 32-bit Win XP desktop), we have now encountered the following problems:
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2. Even on our remote machine, I cannot open a RH project from version control.
3. For some unknown period of time, it appears that the three of us have not had our changes uploading to the database because nobody's desktop RH project looks the same. Out of the three of us, I have many--but not all--of my changes up at RSC. I have no idea where my colleagues' changes went.
4. An unspecified number of files are listed in RSC as well in the File Status pod in RH but they are NOT appearing in the Project Manager pod. If I try to move one image file with the same name into a folder where the original should be, RH displays an error message saying that it already exists there--even though I cannot see it in Project Manager nor interface with it.
I have used RH for 11 years but RSC for just 1-2. I have never seen behavior like this before and it's really brought our entire OLH efforts to a halt. Can anyone tell me what I might do to restore, if not the database, a version of the XPJ that has as many of our changes that DID make it to RSC?
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I have amended the title of the thread for the simple reason that I don't do source control. I guess you've just added another reason why.
Sorry but I cannot help you on this one.
See www.grainge.org for RoboHelp and Authoring tips
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Images not appearing in finished .CHM

Hi:
Recently upgraded from RH5 to RH7.
A little background: Our project in RH5 had an inexplicable
case of the .chm file size DOUBLING after a minor accident in
mistakenly editing some HTML in the "Truecode" page. That's over;
not the issue here.
A non-Adobe trainer helped me troubleshoot that, mostly by
rebuilding the project from scratch IN ROBOHELP 5. Worked fine,
finished .chm files back to their expected sizes, all well with the
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project folder. Got nervous about working in RH7, since our company
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Returned to working on project in RH5. I had been properly
cautioned against working on RH7-converted files, and was back in
my original, fixed up RH5 project.
Ever since then, however, SOME IMAGES DO NOT APPEAR. The
result is grossly-unprofessional-looking, all-too-familiar white
fields with the tedious little red "X" symbol, as on a badly built
website, circa 1998. This is not OK at all.
I have rebuilt these pages NUMEROUS times, carefully
reimporting THE CORRECT IMAGE from its original location, and
REIMPORTING, properly registered, added to the project, from backup
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in the Topic Preview view.
Upon Adobe "Tech Support" advice, I have hand-corrected EVERY
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someone who should have known better than to use special characters
in file names), in order to eliminate any possible source of
corruption. EVERY FILE NAME, not just images.
File names corrected "in" RoboHelp (still version 5), and NOT
in Windows, of course.
Problem remains.
Have once again, duplicated project folder and run project in
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Am ready to set my hair on fire and run screaming into
traffic. Will post scheduled date and offer ticket sales.

Hi:
Thanks for the reply! I have been UTTERLY scrupulous about
keeping precisely time-matched and points-in-my-process-matched
copies of the project folder for logical, "scientific" testing in
RH5 and RH7, on precisely matched content.
I have never even tried to open an RH7-processed copy of the
project in RH5 because I was warned strongly against this action.
It boils down to this; I cleaned up, FANATICALLY, all those
illegitmate filenames, ran the project again in 5, still got
impermissible missing images (and I mean MORALLY impermissible,
because I'm doing the right thing!)
Then, I took that project folder, copied it, and opened the
exact same ingredients, via the .xpj file, in RH7. Same missing
images.
WAIT! Left out something important in first post! Dang; this
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upon compilation, then had others that HAD been right, come out
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compilation following repair, and then go missing again on third or
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Am EXTREMELY reluctant to delete CPD file, because the last
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Not cool at all.
Hope this wasn't too cranky; truly grateful for help. Just
very frustrated.
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Merged child project's TOC not appearing in parent project's TOC

System Information
Windows XP Professional, SP2
Windows Explorer 6.0
RoboHelp X5.0.2
Generating RoboHelp HTML Help (.chm)
Issue
I had the following Help projects:
1. CombinedProductHelp.chm (parent
project)
2. ProductHelp.chm (child 1 project)
3. ProductBestPracticesHelp.chm (child 2 project)
The parent project is a very small Help project that is used
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add the two child projects to the parent project’s TOC in the
RoboHelp HTML TOC editor, seemingly without any problem. The
problem arose when I generated the .chm output for the merged
projects; upon opening the parent project’s .chm file, I
discovered that the Child 1 project’s TOC wasn’t
appearing in the TOC. The Child 2 project’s TOC appeared just
fine. I was able to retrieve topics from the Child 1 project using
the Search function and index – I just couldn’t use the
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After a bit of trial and error, I discovered that the problem
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project (CombinedProductHelp.chm) and the Child 1 project
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CombinedProductHelp.chm
________ProductHelp.chm
Resolution
You can resolve the issue by renaming either file. Any ONE of
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* Insert a letter (other than
“d”) in front of “ProductHelp.chm” (e.g.,
SProductHelp.chm)
* Insert a letter between “p” and “.”
of “ProductHelp.chm” (e.g., ProductHelpS.chm)
* Insert a letter in the “ProductHelp” portion of
“CombinedProductHelp.chm” (e.g.,
CombinedProducXtHelp.chm)
In the example above, renaming the
“CombinedProductHelp.chm” to
“CombinedHelp.chm” resolved the issue; both child
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Tracey,
Safari might need some of the patches that make WebHelp
behave better (to some extent, anyway) in Netscape, Firefox and
Opera for Windows.
Let's try to pinpoint the problem.
WebHelp generally loads in this order:
--Frame outline
--Main toolbar plain background, then buttons, then the image
background, if any.
--The welcome topic
--The minibar at left-- empty frame, then background and
icons, if any (browse, synch TOC and hide X)
--Table of contents background
--TOC list.
How far does the Mac browser get when you first launch
WebHelp?
If the main topic loads, and it has links to other topics. do
they work?
Can you get the Index and search to work?
Can you hide the left pane and click Contents to show it?
Still empty?
Harvey

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Message was edited by: Bob Dix Photographer

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Message was edited by: Bob Dix Photographer
Message was edited by: Bob Dix Photographer

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We've created a document set for which there are currently 11 Content types. When we upload a document to the document set we have the following problems:
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Barry Cohen

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Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

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Audio not appearing in finished project

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