Audio not playing in Captivate 6

Hello,
I used the "Add Audio" option in Captivate 6 to add my voice to the course and when I publish in HTML5 I cannot hear my voice when it's in my LMS. I checked my headphones and audio on my computer and they are working fine so it must be something in the course. Any clue on why it's not working?

When I publish in SWF the audio works fine so I am not sure why it wouldn't work in HTML5.

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SWF Audio not playing in Captivate

Hi everyone,
I have created a button panel in Flash. The panel is a
recreation of an A/V control system panel used in classrooms on
campus. I am using a Captivate presentation to teach university
professors how to use the panel, so they can use technology to aide
teaching in classrooms.
As soon as the swf loads (in flash player) a sound begins to
play. You can then press the volume and mute buttons to increase,
decrease, or mute the sound. The button panel works properly in
flash player, however, when I import the swf into Captivate and
preview or publish the slide, the sound does not play. The buttons
depress, the lights change, but no sound is heard.
1) What, if anything, am I doing wrong?
2) What can I do to fix it?
I've only been working with Captivate for a few months now,
so this is my first real challenge. Any help you could offer would
be great. Let me know if you need anymore information. I have
exported the swf using flash 9,8,7, and 6 and that has not solved
the problem.

Okay, so here's the deal,
I used a flash 6 version of the panel and exported project
into a flash 7 version. when I play it, the sound still does not
work, but here is where it gets funny:
When I exported the project to include the html I also got a
version of the project without the captivate skin. When I open
that, the sound from the 16th slide (button panel) begins to play
on the first slide and continues to play. when I get to the 16th
slide and press the volume and mute buttons, they control the sound
perfectly.
So,
1. How/why is the captivate skin killing my audio?
2. What can I do about it?
3. How do I get the audio to start playing when I enter the
16th slide only?

Background Audio not playing in Captivate 4

I imported a background audio track to my Adobe Captivate project, and I can see it in the background audio menu, however, when I preview or publish the project, it does not play. When I am in the import menu, it plays, but only there. I have done this many times before without issue. Any ideas?

Hi there
I am not sure if I understood the problem correctly. I tried to add a background audio to a test project and it worked fine for me in preview and publish.
When you say "I can see it in the background audio menu" are you meaning the following?
Audio->Background Audio... ==> Audio Background Dialog opens up and the audio track is shown properly. In library, the use count of this audio is non-zero and when you right click on the audio and select usage, "Project" is listed as one of the users.
When you say "When I am in the import menu, it plays, but only there", which import menu are you taking about?
Can't the audio be played from the library preview or from audio properties dialog or from Audio Background dialog?
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Hi there
When this happens to you next time, perhaps it would be helpful to double check a place you may have clicked and not realized it. Sure, clobbering the preferences nailed it, but that's a bit like using a bazooka to kill the fly in the room.
Too late now, but my guess is that this is what happened.
If you look at the Timeline area you should see a small speaker icon as shown below:
It's easy to click this and there isn't much of an indication you have muted the slide. My guess is that you managed to click this earlier. Too bad you had to clobber preferences to get it back.
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Captivate 7 HTML5 background audio not playing

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I created a slide with Images, animations and audio in PowerPoint (2010) and then imported into Captivate 7 as a single slide*. When I publish the slide into an swf file and play, the follows issues occur:
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With the slides, I included an mp3 from within itunes
dragged it from the media window into the documents soundtrack box
clicked looped
and played just fine throughout the manual presentation.
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checked include audio files
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Believe it or not, I've been having this same problem since I bought my Imac G5 a few years ago. It just happened to my MacBook Pro, as well. Along with the fact that mpg audio is gone, so is flash audio. It seems to happen every so often, usually after one of my computers hang while loading a preview for a flash movie. The problem actually seems to correct itself after a few restarts, or loading of some programs.
In the process of writing this post, I regained support for mpg audio, and flash audio - and in quicktime player for that matter. When I started writing this, it didn't work. I dunno, quicktime is weird that way. The longest time I was without flash or mpg audio was for a period of 3 weeks. After which, it somehow was magically there again. I wish that wouldn't happen, as it usually happens at the most inconvenient times. The whole way flash is not supported through newer versions is rather irritating as well isn't it? Use SAFlash player for mac for those if you can: http://www.adobe.com/support/flashplayer/downloads.html
(sorry a little off topic there)
MacbookPro17" Mac OS X (10.4.7) Imac G5, PowerMac G3, Mac LC

Audio not playing in Captivate 6

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