Audio Not Working in Captivate HTML5 Output

Does anyone have difficulty with HTML5 audio playing? Specifically, slide audio does not play after a Random Question slide.
To duplicate the issue:
1. create a new Captivate 7 (or 8!) project
2. insert 2 blank slides, each with Slide Audio
3. Create a question pool with 2 multiple choice questions and insert a Random Question slide between the 2 previously created Blank slides
When playing in HTML5 from the start (F11), the second background audio does play (is muted). Is there a workaround I can try? We need both: slide audio and random questions.
Thank you.

For those having this difficulty:
I think I've found a workaround for this issue. I’m finding when audio is placed on each question slide in the pool, the audio on subsequent slides play. The audio on the question slides has to be different from audio used on non-question slides (but all the question slides can use the same audio). Also, the question slide audio can be a very short and silent piece of audio, so nothing is heard on the question slide itself.
Bruce

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Without knowing all of the specifics in your situation, you may want to try these options:
- If you have a DTA, and your remote control has a LANG button on it, press it.
- If you have an HD or SD full cable box:
Most low or no audio issues can be corrected by setting the Optimal Stereo output of the cable box. Here are the steps: Press the Menu button twice on your remote control. Select Setup. Select Audio Setup Under the Optimal Stereo setting, choose "Select to Optimize" and press OK/Select on the remote control
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From:   Lilybiri <[email protected]>
To:     Brenda Dersham <[email protected]>
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Subject:        Self-Paced Learning - Bookmark not
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Audio Not Working in Captivate HTML5 Output

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