Audio on video files sounds fine but actual video won't play
Just bought a new laptop last week w/ windows vista on it, downloaded itunes and purchased a legitimate (i.e. direct from NBC) tv show - the audio sounds fine, but the video locks up on the first frame when I go to play it. I can fast forward to any spot in the show, but the video keeps freezing wherever I choose to play it. have tried numerous solutions found on the website, gone to my local apple store and emailed apple support and nothing has solved the problem yet....I even upgraded the computer's memory a few days ago thinking that might be the issue and it wasn't. anybody have any advice?
thank you!!!
Doublechecking a few things before proceeding.
In your troubleshooting efforts so far, have you worked through the suggestions from the following document?
Troubleshooting iTunes for Windows Vista video playback performance issues
Do you have a 32-bit or 64-bit version of Vista on your Compaq?
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