Audio out of sync after importing .MOV

Experiencing audio out-of-sync issues after importing a .mov clip into Premiere Pro.
The .mov clip causing the problem does not have a problem when played with quicktime or vlc: The audio matches the video perfectly.
Adobe Premiere Pro CC 7.2.1 (4) on OSX 10.9.1
Open Premiere, New Project ... > OK > Import the single video clip (whether by dragging into the app, or using the Media Browser). Start playing the clip in the Source monitor, scrub forward. Result: audio and video are way out of sync.
The .mov clip causing the problem was exported from Silverback app. http://silverbackapp.com/
Details about the .mov clip, via Media Inspector app:
============================================================
General
Complete name                    : /Users/jukeboxhero/20140203.mov
Format                           : MPEG-4
Format profile                   : QuickTime
Codec ID                         : qt
File size                        : 638 MiB
Duration                         : 34mn 46s
Overall bit rate                 : 2 566 Kbps
Encoded date                     : UTC 2014-02-04 06:52:45
Tagged date                      : UTC 2014-02-06 15:55:40
Writing library                  : Apple QuickTime
Video
ID                               : 2
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : [email protected]
Format settings, CABAC           : No
Format settings, ReFrames        : 2 frames
Format settings, GOP             : M=2, N=30
Codec ID                         : avc1
Codec ID/Info                    : Advanced Video Coding
Duration                         : 34mn 46s
Bit rate mode                    : Variable
Bit rate                         : 2 449 Kbps
Width                            : 1 920 pixels
Height                           : 1 080 pixels
Display aspect ratio             : 16:9
Frame rate mode                  : Variable
Frame rate                       : 18.969 fps
Minimum frame rate               : 6.522 fps
Maximum frame rate               : 19.355 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.062
Stream size                      : 609 MiB (95%)
Language                         : English
Encoded date                     : UTC 2014-02-04 06:52:46
Tagged date                      : UTC 2014-02-04 15:27:35
Color primaries                  : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics         : BT.709-5, BT.1361
Matrix coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177
Audio
ID                               : 1
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format profile                   : LC
Codec ID                         : 40
Duration                         : 34mn 45s
Bit rate mode                    : Constant
Bit rate                         : 104 Kbps
Nominal bit rate                 : 128 Kbps
Channel(s)                       : 2 channels
Channel positions                : Front: L R
Sampling rate                    : 44.1 KHz
Compression mode                 : Lossy
Stream size                      : 25.9 MiB (4%)
Language                         : English
Encoded date                     : UTC 2014-02-04 06:52:45
Tagged date                      : UTC 2014-02-04 15:27:35
============================================================
The video imports perfectly into Final Cut Pro 10.1.1
I have Premiere Pro trial and Final Cut Pro trial. If there's no fix or easy work-around, I will have to ditch Premiere.

>Frame rate mode : Variable
No version of Premiere does "well" with Variable Frame Rate
Below is about iphone, but may help
Some people find that Iphone won't edit easily because it uses a variable frame rate
- A possible fix in message #22 http://forums.adobe.com/thread/934466

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Audio out of sync AFTER importing

Hello, how are you?
I've been searching for a solution for a while, but I can't seen to find any.
The thing is... I've been capturing some gameplay footage, with files that last an hour or even more.
When I watch the files in any player (Windows Media Player, VLC, Media Player Classic) they play fine, the audio and the video seems to be on sync and OK.
But after I import to Adobe Premiere, it just gets out of sync. Even when I watch in the Source Monitor, before dragging to the timeline.
It looks like there is a problem when conforming the audio.
But even the time duration is different from the original, there is some frames or even seconds of difference inside Premiere.
And this happens with different codecs, AVI (from FRAPS), H.264 (with AAC audio and MP3)...
I've tried cleaning the cache, deleting the software and reinstalling again, converting - everything.
Some are saying this is a recurrent bug on Adobe Premiere. Isn't there any fix or something that I could do?
It's really strange that the problems only occur AFTER importing. Outside of Premiere is fine, so there is no problem with the capture, right?
I would really appreciate if someone helps me. Thanks a lot!
PS: I have Adobe Premiere Pro CS6.
Intel Core i7
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My problem is a bit different, though just as irritating. I can't believe Adobe hasn't fixed this given how long since the original post has been up here. I capture satellite programming from a professional c-band satellite every week. I use good old fashion Quicktime to capture 30 minute programs for later broadcast. Our job is to capture the video from the satellite, clip the commercials at the beginning and end of the program and then export a clean version as an MPEG2 file. Quicktime provides two capture settings: high (which provides a very large ProRes file in 16bit stereo) or medium (which provides a manageable H264 file in AAC stereo). Both are Quicktime files.
While I don't have sync issues with the ProRes file, the file that is captured using H264 and the AAC stereo gets pushed out of sync by just enough frames to make it necessary to fix. This is adding about 2 to 3 hours of studio time each week to our production given we have to process about a dozen of these files. Viewing the original quicklime files using the newest version of quicklime or the old Quicktime program and most other video players yields a perfectly in-sync experience; it's just when it's imported into Premier Pro CC 2014 that the sync. problem appears. One solution that has worked is taking the master file and exporting it again as a .dv file, but this actually takes longer than fixing the sync issue within Premiere. My guess is it may be the AAC audio process that may be the problem.
We only started using Premiere a few months ago and are already re-evaluating whether we should return to FCP. We were really like most of the Adobe apps within Creative Cloud, but we use Premiere to much to put up with such a major flaw. I do wish Adobe would monitor some of these forums; they have no idea how customer service plays a key role for future software purchases.

Audio out of sync after import.

Hello. I've been doing some game recordings with Nvidia's new ShadowPlay. The recording says it is done in "1080p @ 60 FPS with H.264". The recorder outputs into a .mp4 file. When I watch the raw footage, it is all properly synced. However, when I import it into Premiere, it is always out of sync without fail. I know very very little about the program, and have been trying to learn as I go, but I can't seem to figure out how to re-sync it. For now I've been having to cut the sound into parts and adjust the rates manually to get it to sync back up, but this is insanely tedious.
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Sylfaen1 wrote:
I'm not entirely sure what all of these are, sorry. Source monitor is desynced. The default window in the top right corner where the clip is displayed is de-synced. Output is de-synced. I notice that the Video & audio are the same link in the timeline, but the audio cuts out early. I tried cutting out the blank audio and using the rate stretch tool, and that didn't help (not even sure if that's the right tool). I also noticed that the video in the timeline is longer than the original. I've managed to sync the start and ending using the rate stretch tool, but the middle parts are always still de-synced. It's driving me nuts.
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In my experience, whenever anyone captures game play there is usually some framerate anomaly in the exporting process of the host application. You say your footage is 60fps and is .mp4, I would verify that. Right-click (or control click on Mac) and choose "Properties." See if your frame rate is indeed 60fps. If it is another frame rate, or is variable, you might have sync problems in Premiere Pro.
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Hello there,
I'm relatively new to this, so please when you're helping me, dummy it down as much as you possibly can.
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Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
variable frame rate
or
VFR
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Audio and video out of sync after import

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Thanks. Here's the output:
General
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42
File size : 1.05 GiB
Duration : 51mn 20s
Overall bit rate mode : Variable
Overall bit rate : 2 937 Kbps
Encoded date : UTC 1904-01-01 00:00:00
Tagged date : UTC 1904-01-01 00:00:00
Writing application : HandBrake 0.10.1 2015030800
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : [email protected]
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 51mn 20s
Bit rate : 2 606 Kbps
Width : 720 pixels
Height : 478 pixels
Display aspect ratio : 4:3
Frame rate mode : Variable
Frame rate : 24.145 fps
Minimum frame rate : 0.167 fps
Maximum frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.314
Stream size : 957 MiB (89%)
Writing library : x264 core 142 r2479 dd79a61
Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=62500 / vbv_bufsize=78125 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 1904-01-01 00:00:00
Tagged date : UTC 1904-01-01 00:00:00
Color range : Limited
Color primaries : BT.601 NTSC
Transfer characteristics : BT.709
Matrix coefficients : BT.601
Audio #1
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 51mn 20s
Bit rate mode : Variable
Bit rate : 132 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 47.9 MiB (4%)
Title : Stereo / Stereo
Language : English
Encoded date : UTC 1904-01-01 00:00:00
Tagged date : UTC 1904-01-01 00:00:00
Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : ac-3
Duration : 51mn 20s
Bit rate mode : Constant
Bit rate : 192 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 70.5 MiB (7%)
Title : Stereo / Stereo
Language : English
Encoded date : UTC 1904-01-01 00:00:00
Tagged date : UTC 1904-01-01 00:00:00
Menu
ID : 4
Codec ID : text
Duration : 51mn 20s
Language : English
Encoded date : UTC 1904-01-01 00:00:00
Tagged date : UTC 1904-01-01 00:00:00
Bit rate mode : CBR
00:00:00.000 : Chapter 2
00:01:50.877 : Chapter 3
00:03:59.218 : Chapter 4
00:13:26.285 : Chapter 5
00:20:57.685 : Chapter 6
00:32:58.489 : Chapter 7
00:39:14.031 : Chapter 8
00:50:51.611 : Chapter 9

Video and audio do not sync after importing media into Premiere Pro

After I import my video which is in the .MOV format, I notice that the video is slow and out of sync with the audio. This makes it incredibly difficult to edit. Any and all solutions will be helpful.
Sincerely,
SheIsInquisitive

John:
Thanks for your reply. Excuse my referring to you as "Kevin". I'm new to the Adobe Community. I have also referenced another article which is seemingly a bit easier to fix for such a non-technical woman like myself. I'm going to try both solutions. Whichever works I'll be sure to reply to the thread with my findings. I found this article which provides the following solution: http://blog.flickharrison.com/2012/04/problem-solving-in-adobe-premiere-audio-glitches-and -sync/

Why is Audio out of sync after encoding?

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Audio out of sync after importing .MOV

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