Audio pdf in Reader & Acrobat 11

I have produced some children's readers in In Design CS6 Mac X.7.5, and included an audio file that reads the information. Exported to pdf and they function perfectly in reader and acrobat X. In Reader and Acrobat 11 the trust this document always function appears not to work, the file is playable only using the trust this document once option, and in full screen mode the mac bar with the close window buttons etc, remains viewable. I have been producing this type of audio pdf in indesign for several years without any issues until version 11 of both Reader and Acrobat. The on screen usability and presentaion is crtical for this type of work. Does anyone know if i am doing something incorrect or need to do something different for use in Reader 11 as all earlier versions are fine.

Hi demongo2013,
When the core library does not work anymore, Acrobat / Reader can no longer run because the components it depends on do not load.
> Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares temporarily from the computer.
This error is known for conflicting Antivirus softwares like CA, Norton,Mc Afee etc.
> Delete the all the contents in the locations mentioned in the doc :
http://helpx.adobe.com/acrobat/kb/problems-uninstalling-reader.html
Note: It's possible that your system doesn't contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, proceed to the next file or folder on the list.
> Reboot the computer and install Adobe Reader 11 and check

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