Audio playback or RAM preview is scrambled or jumps around in After Effects CS5 or Premiere Pro CS5

http://kb2.adobe.com/cps/851/cpsid_85192.html
Are there any news on this? When can we expect the update/bug-fix? This is really a major bug for me, cause I'm dealing with lots of old projects totally relying on aiff-files. I really don't want to convert all my files, re-connect it in the project and so on.
Any news?

We're working on it.

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Fix for crash in After Effects CS5 and Premiere Pro CS5 when Joesoft Hear audio enhancer installed

After Effects CS5 and Premiere Pro CS5 both can crash due to a conflict with the Joesoft Hear audio enhancer.
We've just gotten confirmation from Joesoft that they've released a beta version of Hear that doesn't conflict with After Effects CS5 and Premiere Pro CS5. We're recommending that our customers who also use Hear install the 1.0.5b2 (build 490) beta version of Hear.
Let us know on this forum thread whether this solution works for you. We on the After Effects and Premiere Pro teams will monitor this thread for feedback, and we'll make sure that the folks at Joesoft get the information that they need, too.
When reporting back, be sure to let us know whether you've installed the Premiere Pro CS5 (5.0.2) update and After Effects CS5 (10.0.1) update.

After 2 days trying to get AE and Premiere past the mediacore initialization message, I finally stumbled on this little message. Updating Hear definitely solves the problem!

No audio output after rendering video in Premiere Pro CS5.5

I have a pretty simple video with 2 audio tracks -- 1 from the GoPro video, the other is a song. Everything plays fine while editing -- but when I export the video, the audio disappears. Is this a bug or are my settings buggered up? See audio settings below:
And here are the video settings:

OK - I tried AME. I imported the PRPro proejct - managed all the settings, pressed "start" and let it sit. Nothing happened -- it stalled and never rendered a single frame. I know, different issue than before.
Back to the previous problem: I am posting my project window for you to check out. I re-rendered it, and same problem.

After effects CS6 and premiere pro and adobe encoder crash when previewing profess 422 files, after upgrading to Mavericks

I have tried all of the fixes and updates that adobe have to offer. They say that this is because of the change in QuickTIme that are causing the problem. Still looking for a fix. Please any help would be greatfully appreciated.

I experienced this at one point. Searching the WEB I saw suggestions that there was a problem with a recent version of Quicktime. (I have no idea why the quicktime player would have an impact.) However, reverting to an earlier version of Quicktime fixed the problem. Search this board using quicktime as a search phase. The quicktime web site allows you to download the earlier versions. I'm not at my editing machine, but I believe that I am at version 7.5.2.

No realtime playback during RAM preview

Ever since I upgraded to the newest MacPro, AE has been unable to play a RAM Preview in realtime. Even during the most simple of compesitions, RAM preview fluctuates between 20fps and 59.94fps and will never "lock in" to realtime. Resolution is set to full and zoom is set to 100%. We have compared all the settings to other, less powerful, machines in our studio and still cannot make it play realtime.
Mac Pro 2 x 2.66 Ghz - 6 Core intel Zeon
24 gb Ram
30 inch Apple Cinema Display
ATI Radeon HD 5870
OSX 10.6.6
Kona LHe 9.1
AE 10.5.0.253

I'm guessing the problem is with your Kona card. AJA has been having issues with CS5.5 and they just released updated drivers and have split the Adobe app plugins into their own installer now on the Windows side.
Unfortunately, you say you're already using the Kona 9.1 drivers so you're in the same boat as me with the poor playback in RAM previews.
Removing the Kona card instantly put my RAM previews back to normal, but it's not a proper solution.
Here are some tips I received from AJA support on this issue a few days ago:
OPTIMUM AE Settings for best performance:
Make sure the AJA video preview setting matches the sequence.
Use a RGBA video preview setting and not RGB 10-bit.
In AE preferences -> video preview set Output Quality to Faster.
Go to Project Settings -> set color settings -> depth and set to 8-bits per channel.
Make sure you are viewing at 100% during playback.
I just put the Kona 3G card in last week and CS5.5 instantly had playback issues in both AE and Premiere. I got the 9.1 drivers AJA released this week and everything was fine after that! Halfway through a project yesterday, my RAM previews started lagging again. I'm working with AJA to resolve and if I get it figured out, I will post the solution here.

Why is Premiere Pro CS5.5 scrambling the Audio Track on some of my Canon DLSR clips?

I've recently started editing a Wedding, and realised that in the Source Window the clips audio doesn't match up with the visual - clips play perfectly, but the audio cuts out, is scrambled, and only rarely is in sync with the video.
This has never happened before. I shot all the video on Canon 60D and 550D. The original clips all play perfectly, with matching audio, in quicktime or any other application when opened.
I'm editing on an iMac 27" running Mac OSX 10.7.4, with 3.4GHz Intel Core i7 and 16GB ram. I am running Adobe Production Premium CS5.5, Premiere Pro 5.5.2 with all the updates up to date.
I did import the folder system from Finder into After Effects CS5.5 (in order to keep all the sub-folder system in tact) and then copied them into Premiere, in order to save time. Could this be the cause of my grief?
Anyone know any fixes?
There aren't any AIFF's in the project at all.
Cheers,
Thomas

I had the same problem with some footage I shot on Saturday. The footage was shot with the Panasonic AF100, with audio in the LPCM format.
After I ingested the footage with Prelude, some of the later clips were badly garbled. At random intervals, the audio would "skip ahead" and lose sync. The audio would finish early and the there would be silence for the second half of the clip. All of the early clips were fine, the later ones were garbled.
I was able to use another take where the audio was fine, but I was certainlty worried. Was my camera malfunctioning? Was it an SD card error? Was it a Premiere bug?
I finally got a chance to revisit this today. The data was still on the card, so I put it back to the camera and played it back. The audio was fine. So it was definitely Premiere.
In Premiere, I deleted the Media Cache (Edit->Preferences->Media) and while I was at it I selected "Save Media Cache Files Next To Originals" so in the future it would be easier to figure out which cache files went with which clips.
After Premiere reconformed the audio, the problem diasppeared.
I've been using this camera with Premiere for the last year, and have been using Premiere for many years and have never seen this issue in the past. So I assume it's a new quirk, something we'll have to keep alert to in CS6.

How to set your playback in Premiere Pro CS5.5 with Tascum 144 Audio Interface?

I have an Audio Interface Tascum 144 and i want Premiere Pro CS5.5 to Play it from my tascum, except my computer speakers how can i change this setting?

Go into the PPRO Preferences under Audio... In there select the TASCAM interface...

Premiere Pro CS5 Playback and Performance Issues

I upgraded (2) separate editing work stations to CS5 from CS4 about a month ago. I moved from 4 to 5 to try and get rid of some problems which both work stations were encountering.
The problems since the upgrade are similiar: playback from timeline has intermittent audio drop out and video going to black during playback, (new one)-video locked up but audio kept playing-system hung and had to be rebooted.
Also, when clicking around on the timeline or scrubbing the timeline, Premiere crashes.
This type of performance on playout or timeline usage is consistent on both machines which have indentical setups and builds. None of this happens all the time but happens enough to causes problems with workflow. We edit on the work stations, dub files to playback system for air, and use a shared server to move files back and forth as needed but files are always stored locally instead of using straight from server.
These machines are:
Premiere Pro CS5.02
OS WIndows 7 Pro 64 bit
12 GB Ram, DDR3-1333 (6-2GB modules)
CPU Intel Xeon Quad Core [email protected] GHZ, 2 processors, 8 MB Cache
500 GB SATA 2 hard drive, 7200 RPM, 32 MC (System Drive)...309 GB of space avail
(3) 1 TB SATA 2 hard drives, 7200RPM, 32 MC (3 TB, RAID0 STorage) 2.16 TB of space avail
Nvidia GE Force 9800 GT Graphics card, DUAL DVI, 1 GB
REaltek High Def Audio, Drivers 6.0.1.5953
(1) monitor in use
output of system runs to ADVC-700 breakout box to feed playback system
I have all of my software installed on C: (309 GB of 500 GB avail)
I have all of my videos files stored on D: (Raid Storage with 2.16 TB of 3 TB avail)
The only changes I've made since installing CS5 would be to change the auto save from 20 minutes to 60 minutes. Don't know if an auto save would cause an issue on playback as I've noted above.
I'm not a computer whiz by any stretch of the imagination but I can follow directions if given for testing/eval.

Do the PPBM5 Benchmark and send the results to me by PM, in addition to sending the results to Bill as indicated. I'll have a look at what might be going on here.

Premiere Pro CS5.5 Playback problem (when mtulti tasking) (Mac)

Hi,
I have this very weird problem with preimiere pro CS5.5. I've only experienced this today and I've already restarted my mac a number of times and the problem still persists.
Basically, I start up premiere then work on a project, I can do playback no problem, I scrub through the timeline there is audio working, I press the spacebar, the clips play no problems
HOWEVER as soon as I switch (cmd-tab) to let's say Firefox or just even leave premiere for another window. Playback stops working, pressing spacebar won't do anything also even clicking the play button on premiere won't work. I would need to start premiere all over again. The program doesn't hang but te playback just stops working, when I scrub through the timeline, the video moves but there is no audio.
I hope someone can shed light over my problem thanks.
I have never encountered this problem for over a year ever since working on premiere pro CS5/ CS5.5
I'm on a iMac 21.5 inch late 2010.

I just had a similar issue (Mac OS 10.7.3) Premiere Pro CS 5.5.2 was getting very unstable, seemed like it was very sluggish. When I switched to another app, then back to Premiere, pressing Play or spacebar didn't do anything. However if I waited a long time, like a minute, it came back to live. I'm not sure what is going on with my Premiere Pro these days, but it seems like it's gettings slower for me. One thing I do is to use Cocktail to clean the system caches, the reboot, and it seems this temporarily helps Premiere Pro, but after a time it gets boggy again.
Any advice on what to 'clear' to get PPro in an optimized state? I have a relatively older Mac Pro, 8 core but with 24GB of ram and nVidia 4000. It might be my imagination but it seemed 5.0 and 10.6 was faster and more stable than this, but who knows. Any advice is appreciated.

Premiere Pro CS5: Unable to preview

I just installed Premiere Pro CS5 on my Macbook Pro. I'm currently trying to test it out to see how well it will run on the laptop. I'm having some problem with previewing the video. It will only preview a couple seconds of the clip then stop. I'm wondering if this is due to the new requirements by the Mercury Engine, or if it's something else. I have tried to knock down the preview resolution to half and still nothing. I should say that I am only working on DV footage, and I'm running Snow Leopard with 2 gb of RAM. I have had no problem using past versions of Premiere Pro with this set up.

I am having same problem on my Mac Pro - Snow Leopard 2.93 GHz Quad-Core Intel Xeon - 8GB ram - ATI Radeon HD 4870 graphics card. I hit the space bar to playback movie -plays for a few frames and stops. I also have a 17" Mac book pro 2.8 GHz Intel core 2 Duo 6GB Ram NVIDIA GeForce 9400M. no problems running Premiere Pro. I have uninstalled and re-installed twice on the Mac Pro - each time file permissions were all screwed up - fixed them but playback problem remains. Anyone have ideas on how to solve problem?
I took the plunge and called Adobe support( 2-1/2 hrs.on the phone). It seems this issue is one of permissions. After going through all of the things I had already done with the tech guy - changing the permissions of all of the applications folders and the preference folders and then deleting the preferences files - I was told to open a root account and login as root. Then open all of the Adobe programs in the root account that I was having trouble with-( in my case the timelines in Premiere and Sound Booth were not working and the sound files in Encore were not playing ) When I did this they all worked perfectly ( apparently logging in as root fixed the permission issues ). Then I was told to restart and login into my admin account. That seemed to do it. Good Luck - Hope that will help you - Darma-Me

While importing clip getting error "The file contains too many audio channels" in premiere pro cs5

Hey,
I am using video clips from sony digital hi8 camera and trying to import video clips (.mov) 720*480 fps 29.97 .But unable to get into premiere pro cs5.System configuration:
MAC 10.6.4
2.66ghz intel core i7
4gb ram
nvidia geforce gt 330 mn.
Error :
Actually ,i have checked the inspector panel and i found same infomation in
in this panel for both clips .please check these clips screen shoots seprately .
Actually i have a long video clip and i have scatterred this clip into 6 diffrent portions
where i am not able to import the last video clip.It is giving me same error "file contain too many audio channels"".
Regards
Manoj

I too am getting this error in Premiere CS5. I was digitizing a Broadcast VHS and since I did not have a breakout box, I hooked it up to a Sony DV deck so I could connect via firewire and capture inside Premiere. I was able to capture and import 1 of the 3 clips and it did have 4 audio channels attached to it. However, upon closer inspection only 2 channels had a waveform. I captured the other 2 clips the same way, but this time, Premiere give the error "The file contains too many audio channels."
Any ideas?

Computer Freezes during Playback, Render and Scrubbing in Premiere Pro CS5.5

CPU - Intel i7 980 3.33GHz
RAM - 12GB (6 x 2GB) Corsair XMS3 DDR3 1600
PSU - 850watt Corsair
Graphics Card - NVIDIA GeForce GTX 570
C: Drive - 600GB Velociraptor (with only program files stored on the drive)
OS - Windows Ultimate 7, 64-bit, Service Pack 1 (up to date)
Adobe Creative Suite 5.5 Production Premium (with all updates)
My problem occurs only in Premiere Pro CS5.5 and not with any other Adobe programs, including After Effects. Playback, scrubbing, or rendering in my Premiere Pro timeline causes the computer to freeze. When it freezes I cannot move the mouse, I cannot use the keyboard, there is no automatic shutdown, and there is no BSOD. The computer just freezes, forever, and needs to be shutdown manually.
This problem began a few weeks ago, only happening occassionaly. Recently the problem has escalated to the point that I cannot use Premiere Pro CS5.5 for more than 30 seconds before it freezes.
I have several different Premiere Pro projects saved to a 1TB WD Black Caviar HDD. In some of the projects I am using Cineform converted .mov files and in others I am using the raw(compressed) footage directly from a Canon DSLR. This dedicated harddrive has 60% free space.
Mercury PLayback Acceleration is enabled, and I have been successfully using Premiere and the rest of the creative suite intensively since October 2011 with absolutely NO problems. I cannot remember the system ever crashing once during this time period, until now, which is remarkable. All software on my computer is legitimate, and there are no third party codecs installed.
What can I do to fix this problem? All help is extremely appreciated. THANK-YOU!
Drew Norton

Thank you, Harm I will do this. In response to the video card being a possible cause of the problem, I moved forward and downloaded Furmark to test it. When running Furmark the program crashes. It gets going on the test and crashes, and apparently according to other websites this means my graphics card is not running at capacity. Do any of you have experience with this?
If it is as clean cut as a busted graphics card I would be very excited to know.

Adobe premiere pro CS5.5 Mercury playback engine with CUDA

Hello,
I am trying to turn on the mercury playback engine to use my graphic card (Geforce 9800 GT)
I have modified that cuda_supported_cards.txt using my graphic card name and when I tried to save it it says access denied
so I have copied that cuda_supported_cards.txt file to the desktop and modified it and replaced it back in to C:\Program Files\Adobe\Adobe Premiere Pro CS5.5 .
After all this the mercury engine with cuda is not turning on
Is it becasue my graphic card will not support to CS5.5?
Please help me.....
Thank you...

Does your card have 1Gig of video ram?
Also, read http://forums.adobe.com/thread/773101

Why Do I Have Choppy Video Preview with Premiere Pro CS5.5

Current Build:
Choppy Playback Adobe Premiere Pro
Adobe Premiere Pro CS5.5 V5.5.2
Computer Build
Intel i7-2600K CPU @ 3.4 GHz/8M
ASUS Sabertooth P67
Windows 7 Pro
1000WATT Power Supply
(4) 4GB DDR3--1333 (16 GB RAM Total)
64 Bit Operating System
120GB Intel 510 SATA III Hardrive
WD 1TB SATA-3 64MB Hard Drive
(2) Fantom 2TB (USB) External Hard Drives (Where Video is stored)
(2) XFX HD6850 1 GB Video Cards run in Crossfire
(1) Scratch Disk 869.1 GB
Pulling HD Video from a Sony Handy Cam 1080 etc.
Guessing its going to be hardware related and I would like to know how to get this thing running seamless.

PPro before the cloud does not support crossfire... and that may cause problems
Dual Card SLI http://forums.adobe.com/thread/872941
-problem http://forums.adobe.com/thread/872103
USB2 hard drive is too slow for video editing
External eSata or USB3 are both fast enough for video editing... eSata is better - http://forums.adobe.com/thread/1117813
ONE possibility is this $47 USB3 dock with fan http://www.amazon.com/StarTech-SuperSpeed-Docking-Station-Cooling/dp/B0055PL2YI

Premiere Pro CS5 crash when adjusting audio gain

Premiere Pro CS5 crash when adjusting audio gain
The same on another workstations.
Have any idea?

Hi Dennis,
I just had a go and can reproduce the problem straight away too.
Created a new project then a new XDCAM EX 1080p25 sequence. Imported a short Sony PMW-350 clip. Dragging it straight to the timeline and then setting audio gain is OK (Source channel mapping preferences set to mono).
However, if I Modify - Audio Channels and then set track format as stereo or mono as stereo and then drag the clip to the timeline and right click - gain, Premiere crashes about 1/2 to 1 second after the audio gain dialogue box appears. Error log below if it's useful.
Asus Rampage III extreme
Intel i7 980x @ 3.33GHz
24Gb ram
Windows 7 64 bit
Using onboard sound - Realtek HD 6.0.1.6037
Incidentally, I tried with both the default Windows 7 audio drivers and then the Realtek HD drivers installed (I'd previously forgotten to install the Realtek driver when I built the PC)
Log Name:      Application
Source:        Application Error
Date:          12/08/2010 14:28:51
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 5.0.1.0, time stamp: 0x4bf119d2
Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp: 0x4a1750b0
Exception code: 0xc0000005
Fault offset: 0x000000000001dfcd
Faulting process id: 0x16ec
Faulting application start time: 0x01cb3a21ad8357e4
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba 83fe554\MSVCR90.dll
Report Id: 8b5dda37-a615-11df-8de4-20cf3011131b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-08-12T13:28:51.000000000Z" />
    <EventRecordID>2401</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
</System>
<EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>5.0.1.0</Data>
    <Data>4bf119d2</Data>
    <Data>MSVCR90.dll</Data>
    <Data>9.0.30729.4926</Data>
    <Data>4a1750b0</Data>
    <Data>c0000005</Data>
    <Data>000000000001dfcd</Data>
    <Data>16ec</Data>
    <Data>01cb3a21ad8357e4</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe</Data>
    <Data>C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e 1a05ba83fe554\MSVCR90.dll</Data>
    <Data>8b5dda37-a615-11df-8de4-20cf3011131b</Data>
</EventData>
</Event>

Audio playback or RAM preview is scrambled or jumps around in After Effects CS5 or Premiere Pro CS5

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