Audio plays in iTunes but not Premiere Pro.

No matter what format I import; MOV or MP4, the audio is very low and sounds like it is coming from the bottom of a tin can in Premiere Pro.  I can hear it properly in iTunes. 
I am aware MOV files need to be converted, but MP4 files are also unintelligible. 
What am I doing wrong?

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    hellow devil_doc,
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