Audio plays, video blank

Receiving video from Samsung 4G phone but only audio will play, video is blank screen.  Video received from same phone taken by an Iphone and forwarded, then forwarded to me plays picture and audio fine.  Any suggestions?

In working with the Apple iTunes Store support, they identified that there is an issue with the 1080p versions of these files. They will be updating these files shortly.

Similar Messages

  • Audio Plays, Video Doesn't, Black Screen

    Anyone have any information on why my Ipod is playing audio from video's but that's it. I converted the videos with videora, and the video's worked until my Ipod went haywire, and I had to restore it and do a bunch of other crap. Anyway, any help would be nice.

    I don't have any podcasts on my Ipod.
    And I have gone through video's to try and play the video's.
    Oh and for anyone else. The videos I purchased play Fine.. Video and Audio

  • QuickTime 7.6.2 won't play videos - blank screen, no sound

    I have tried AVI files from my hard drive and Flash videos from the Internet. My computer runs Flash 10. MP3 audio files work okay.

    I don't know what Second Life is. You mention .avi on your HD, Gspot will tell you what codecs are being used in the .avi container, read it.
    To view .swf from the internet you need Adobe flash plug-in as Kirk pointed out, QT does not handle .swf or .flv
    These two links are in regard to FLV Player, not to be confused with the other flash plug-in
    http://www.martijndevisser.com/blog/flv-player/
    http://www.pcworld.com/downloads/file/fid,63307-order,6-page,1/description.html
    This is a example of a .flv file from You Tube, it can be saved from the Temporary Internet Files folder to another folder and played with FLV Player.
    http://www.youtube.com/watch?v=yjbpwlqp5Qw
    I'm not sure what your trying to do, but hopefully this info is of some help to you

  • Audio plays video does not

    i cannot get the video to work in quicktime only the audio. i have tried to set the advanced setting to "safe mode" as referred to in a past post but when i go into the advance setting i see NOTHING for "safe mode". i wanted to uninstall quicktime but from all the research i have done i cannot find a way to do it. what am i possibly doing wrong?

    What are you doing wrong?
    Looking for Mac answers and using Windows only solutions like "Safe mode".
    Try this instead:
    Open HD/Library/Internet Plug-Ins folder and drag the QuickTime Plugin.webplugin to your Desktop. Quit and relaunch Safari and try the page again.

  • Audio and video played inside of apps will no longer work.

    I use several apps to listen to audio and within the last few days I tried listening to NPR but when I hit "play" it would just buffer and never play. I then attempted to download some podcasts via iTunes as an alternative and kept  getting an error "unable to Download Podcast." I was not on the latest version (5.1.1)of iOS (was on version 5.1) and several apps needed updated so I updated everything.  Since then my videos within CNN, NBC, etc stopped working and the audio/podcast download issue remained.  Oddly, I can watch videos via the YouTube app or via blogs on a browser but videos or audio within apps(CNN, NPR, NBC, etc) do not play.  Sometimes I just get a blank screen and sometimes the audio will actually play but no video depending on the app I'm using.
    I have no problem surfing the internet or playing videos via YouTube app so it isn't a connection issue. Here are the steps I've taken thus far to resolve the issue but with no luck:
    First issue: Audio not working - just buffer. Also, couldn't download podcasts
    1. Restart
    2. Reset (On/Off + home)
    3. Update to latest version iOS (now on 5.1.1)
    4. Update all apps
    New issue: Video now doesn't work within apps.  Audio and podcast download still not working.
    5. Reset (On/Off +Home - again)
    6. Reset All Settings
    7. Restore from Backup
    8. Reset (On/Off +Home - getting desperate)
    9. Deleted CNN app from iPad and iTunes, ran sync and reinstalled.  Still no luck but now actually get a message when trying to play video "Unable to play video" (very helpful)
    I'm at a loss. any ideas would be much appreciated.
    Thank you!

    Did you already update to the latest iOS; http://support.apple.com/kb/HT4623

  • Video files are playing audio without video (just a black screen)

    Video files are playing audio without video. It just shows a blank screen. These same videos work just fine in Chrome, thogh.

    Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).
    *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    You can check for problems with current Flash plugin versions and try these:
    *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
    *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
    *disable hardware acceleration in the Flash plugin
    *http://kb.mozillazine.org/Flash#Troubleshooting

  • Why do I only get the audio when I play video files?

    I only receive the audio portions when I play video files.  The video is blank/black.  This is happening with mpg., avchd and the videos posted to websites; YouTube, Facebook etc.  The only video files I can play are windows media files.  Windows media PLAYER won't play the other video files?  I have the latest updates for my video card and adobe flash player.  Thanks for any info!  Elwood  Windows 7 64 bit, i7 980x @333 6 core processor, 12 GB ram DDR 1600, Radeon 5850 GPU, OCZ Vertex 3 120GB SSD

    It is most likely that the various files contain CODEC's, that are either not installed on your computer, or PrE is not able to use them.
    You list several file types, and I would urge you to first see this FAQ Entry, then get one of the file info utilities, linked in it, G-Spot, MediaInfo, or MediaInspector, then post the details on the various CODEC's: http://forums.adobe.com/thread/440037?tstart=0
    Also, that WMP cannot play the video indicates the likelihood of a CODEC issue.
    Try either of the great, free media players, VLC Player, or MediaPlayer Classic HC. Both contain many useful CODEC's, but they do NOT install them into the OS.
    Good luck, and with the CODEC info, someone can give your recommendations.
    Hunt

  • Dell laptop headphone jack does not work when playing audio and video in Firefox 27

    My problem is similar to the one posted in this thread: https://support.mozilla.org/en-US/questions/986978?esab=a&s=laptop+headphones+don%27t+work+with+firefox&r=2&fpa=1&as=s
    I believe it has little to nothing to do with extensions.
    I have just installed Firefox 27 on the Dell Inspiron 3520 laptop of a friend. She is an unsophisticated user who has a computer for email, simple web browsing, and watching YouTube and other online videos. Because she frequently seems to end up with junk on her machine, I wanted to switch her over to Firefox so I could install ad and script blockers that would hopefully slow down the frequency of adware and malware roosting in her system.
    The laptop is a Dell Inspiron 3520 with an Intel celeron CPU (64-bit), running Windows 8. There are standard end-user applications installed (Adobe Reader, VLC Media Player, etc.), but no tweaking utilities, etc. The audio drivers are Cirrus Logic High Definition Audio.
    I've been troubleshooting the laptop today trying to track down why the integrated speakers continue to work when the headphones are plugged in, with no sound coming through the headphones. Because I had run a series of virus / malware / adware scans just before installing Firefox, I thought I had mistakenly deleted some system audio files.
    It finally became clear after toggling multiple settings, playing with Windows and Dell sound settings, and experimenting, that the headphone audio jack still works as it should in the system itself (for example, playing videos through VLC Media Player) and in Internet Explorer. It is only in Firefox that plugging in the headphones does not send audio through the headphones nor cut out the integrated speakers.
    Sometimes there is a silencing of the integrated speakers for a few seconds, but then the audio kicks in again. (I am using YouTube and a certain movie streaming website to test the audio).
    However, if the headphones are plugged in before starting the videos, the sound comes through the headphones, but unplugging the headphones, then reinserting them, stimulates problem again. Not only that, but then in YouTube the video will stall and can't be restarted until the page is reloaded.
    Again, this is a fresh Firefox install of less than 24 hours, with only Adblock, Adblock Plus Pop-up Addition, Flashblock, and NoScript installed. There are no themes installed and most of the Options are the defaults that are set upon installation.
    I have both disabled the add-ons and uninstalled them entirely before testing the headphone funtionality. In both instances the problem persisted. I've also uninstalled and let Windows re-install the Cirrus audio drivers.
    Does anyone else have any insight into this problem, and any potential solutions other than "start in Safe Mode" and "reset Firefox"?

    Firefox can switch audio devices within ~ a + or - 10 minute period or so (Just a guess). At which point it latches onto the audio device and will never change until the entire process is shutdown (read last paragraph, there is an exception)
    Ive had this problem for a few months now, at least. And I switch back and forth from my sound system and my wireless USB headset.
    If anything will fix this i believe it would be disabling "Allow applications to take exclusive control of this device" in the properties of your default audio device, but i doubt it. I think this is an issue regarding the code in firefox itself.
    I'd like to see this turned into a default feature, being able to disable and enable the ability to stay on whichever device was the default at the time of launch, or to always play on the current default device, even if its changed. That or being able to choose a specific device/devices (WOULD LOVE TO THIS).
    Other than that I dont really have a solution, and I kind of doubt anyone will unless its addressed in the next update.
    Oh I thought of one solution that doesnt require restarting firefox, disable the current audio device and the sound will automatically switch to the next available device. Or possibly when a new device is introduced?? I havent done much testing on the matter though. This is just my best guess based on my personal experience with firefox.

  • How can I cut a section of video, but leave the audio playing?

    iMovie 6
    Hi, I want to edit, or remove a small section of video, but leave the audio playing in the background. I want to just put up a picture in the same spot. But, I need the video's audio to keep playing. I videotaped someone speaking, but there is a section where there is a mistake, namely, the camera was moved. I need to keep the audio going, and figured I would just put a still image of text or picture in the section where the mistake is, that's why I need the audio to keep playing. It's too long of a section to just do a transition to cover the mistake. Can someone help me with this? I guess you could call what I want to do is cut to a still image while the audio keeps playing?
    Thanks
    Message was edited by: thomjw

    thomjw,
    Have a look at this article:
    http://docs.info.apple.com/article.html?path=iMovie/HD/en/im18.html
    Post back if you still have questions.
    Matt

  • Windows 7 freezes / hangs when playing video or audio on any media player

    I've had this issue since installing Windows 7 (32 bit) over 2 months ago and have been actively seeking a fix for the majority of those two months. In windows XP pro (32 bit), I had no issues whatsoever. The problem manifests itself as a complete hang of all system functions and inability to interact with my computer aside from moving the pointer around.
    This only occurs when I am playing some sort of media (mp3, avi, mp4, mkv, etc) on any media player that I had installed at the current time of testing (WMP12, VLC, Realplayer). The initial response is a hang of the system which then can become a freeze if I click around too much during the hang. After approximately 3-5 minutes the problem is alleviated and the system plays catchup with the video/audio sync.
    Below is a complete rundown on my system and fixes floating from other threads that I have attempted.
    My System Spec:
    Windows: Windows 7 Ultimate (32 Bit) Version 6.1 Build 7600
    Motherboard: Gigabyte Ds4-X48 Crossfire Ready
    GPU: ATI Radeon HD 4870 512MB 256Bit DDR5
    CPU: E8500 Wolfdale (3.16) Core2Duo
    Ram: 4GB ( 2x 2GB OCZ Reapers @ PC8500 1066MHZ )
    PSU: 600W OCZ GameXStream
    HDD - Primary - 1.5TB Seagate
    HDD - STORAGE - 1.5TB Seagate + 500GB Western Digital
    Audio - Integrated Realtek
    Drive Bays: SATA Combo Drive (Samsung) + IDE Lightscribe DVD-MultiRecorder RW
    As you can see, my system is more than capable of running Windows 7 and probably just as qualified to captain a space shuttle.
    Things I have tried to no avail
    - Changing the Power Plan
    - Adjusting the overclock of my GPU to factory defaults
    - disabling Media Player Network Sharing in services.msc
    - Only having WMP12 installed
    - Shark007 Codec Pack
    -Not having Shark007 Codec Pack
    - Undergrading WMP12 to WMP11
    - CLEAN BOOT - Freezes/hangs still occured regardless.
    - Registry optimization and cleaning
    - Playing video after fresh install still causes freezes
    - SQMClient/MachineThrottling IS NOT THERE TO BE DISABLED OR DELETED
    - Adjusting RAM timing,frequency and voltage in BIOS
    - Use Display driver provided by Windows Update for ATI Radeon HD 4870
    - Tested several other Catalyst and Display drivers
    - Updated Chipset , Audio Driver, Network Driver
    - Clean installed 4+ times ( I clean installed inbetween all of the previous attempts listed above)
    - Uninstalling programs such as AIM, MSN Messenger, Adobe products, Daemon Tools Lite, Adobe Flash Player 10 ActiveX
    -My computer is not eligible for the Intel Matrix Storage update
    -Disabling aero
    I am now starting to suspect maybe Company of Heroes may be an issue as it is Divx endorsed.
    I froze once while typing this up due to wmp12 playing a mp4 music video in the background.
    Can anyone recommend a good skin and theme that will make Windows XP look like 7? I'm starting to think that it's my only solution.

    Hi,
    Thank you for your posting.
    As for this system freezing issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.
    Having said that, I'd still like to provide the following general troubleshooting steps to see if we can eliminate this problem:
    Note: Please perform a complete system backup first. If any unexpected issue occurs, we can quickly restore the system to the current status.
    1.    Scan your system to make sure that the system is virus free. Temporarily disable your anti-virus software to see if this problem is gone.
    2.    If you have recently installed any software, hardware or drivers, please remove them.
    3.    Run Process Explorer to check which processes are using a lot of memories or cause high CPU utilization:
    Process Explorer
    4.    If the process is a service, you can use these steps to find out what applications are using most of the CPU: Open Task Manager, click on the Processes tab, look for the process that is using the CPU and note its PID (Process ID). Note that you may need to go to the View/Select Columns menu and make sure that PID (Process Identifier) is checked.
    Once you have the PID run the following from a command prompt:
    tasklist /svc
    This should give you the application associated with the PID you identified in the previous step.
    However, if the issue still persists, please contact Microsoft Customer Support Service (CSS) for further troubleshooting. I hope the problem will be resolved soon. Thanks!
    Nicholas Li - MSFT

  • Panasonic .MOV files only play audio no video in Premiere Elements 11??? Not Working Help

    Panasonic .MOV files only play audio no video in Premiere Elements 11??? Not Working Help

    It all depends on the codec the file uses, Karli.
    What model of camcorder is this video coming from?
    Are you working on a Mac or a PC? Have you got the latest version of Quicktime, per the program requirements? When you started your project, did you select the settings for a DSLR at 720p? This is a vital step since it will activate the components your computer will need to work with many of these types of files.
    BY THE WAY, KARLI--
    PLEASE do not post the same question more than once on this forum! You've already got a thread going with this same question and several responses posted. It's very confusing when you post the same question a second time and start a whole new discussion.

  • IPad mini will not play ANY audio or video

    My daughter's 1st gen iPad mini worked great until about 2 months ago. The symptoms are best expressed in a list:
    No audio at all. No music, no game audio, no alarms, no ringtones....nothing.
    No video will record or play. Both cameras work and can take pictures but neither can record full motion videos. Slow mo video will record (and play), but I'm assuming that is because it is actually a series of pictures and not a video...No video from the Internet or previously recorded video will play.
    Siri can't transcribe, so I'm assuming the microphone doesn't work either.
    FaceTime doesn't work.
    The oddest part of it is that the Ipad "thinks" it has full functionality. the music files "play" for half a second (no sound) then insta finish and go to the next song, in a turbo silent loop of her music collection. If you hit record on audio or video it will "begin" recording, bit actually not record anything, and in fact freezes up and requires you to leave, then close the app.
    Now, we took it to the Apple Store near us and 3 or 4 techs looked at it and all said they've never seen anything like this before. We have tried resetting it and reinstalling it as a new iPad. At the genius bar they plugged it in and did a firmware upgrade and it made no difference.
    Did I mention the warranty JUST ran out  a month before this...
    Any help at all would be appreciated....

    Try this:
    1. Close all inactive apps. Double-click the Home button and hold apps in the Task Bar down until they all wiggle then tap the minus sign to close apps. Tap the home button to return to Home screen.
    2. Hold the Sleep/Wake and Home button down until you see the Apple Logo.

  • What are some of the best iOS apps can remotely played videos, audios, photos and text files from a NAS hdd connected to Airport Extreme USB port? And how to configure this setup?

    I have already set up NAS hdd as connecting it at USB port of Airport Extreme, i also want to remotely access it from iPhone, so what's the next step? What are some of the best iOS apps can remotely played videos, audios, photos and text files from the NAS hdd and how to configure this setup?

    *Edit - I am not able to connect to the NAS when hardwired to the airport extreme.

  • Hi how do i get video to show on macbook pro i only have audio playing

    how do
    get video to show i only have audio playing on macbook pro

    You are going to have to give us a lot more information than that.  We need to know what MacBook Pro you have.  What version of OSX (these things should be in your profile).  What are you trying to do.  What program.  What kind of video.  We are completely incapable of guessing what's going on, so if you want an answer, you need to give us information.

  • IPod only playing audio, no video

    My iPod isn't playing video, but is playing video; but I've followed the instructions in the FAQ (turned TV on OFF; made a seperate playlist for videos - for some reason, my audio got mixed in the video playlist - but it still won't working).
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    bump

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