Audio problems for my Samsung Galaxy Note 3

Why can't I hear callers when I call them or they call me?   I have to use my blue tooth device or put it on speaker phone. This is not good because my blue tooth is not always charged. Why am I and others having this problem; however Verizon or Samsung have not done a recall on these devices.  They cost entirely too much for us to have these problems??!!

    Sundazzed, I am so sorry to hear about your Galaxy Note 3! I can definitely work to help you get it running again. If you have already tried removing and reinserting the battery, you will need to Hard Reset the device. If your info was not backed up, it may erase the phone, but it's the only thing that can be done if you cannot turn it on. Please follow these steps here to reset. http://vz.to/1AyoCBI  Keep us posted, and let us know if you're able to bring it back on!
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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