Audio problems in torch 9810

"i am facing AUDIO problems with my torch 9810 .How to fix them and when will torch 2 get 7.1 update?
every time i reboot it gets ok and then after some time the same problem repeats

Yes there a lot of 7.1 updates from Carriers all over the world. Here's a link to check the list of Carriers.
http://us.blackberry.com/support/downloads/download_sites.jsp
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Similar Messages

  • OS7 browser problems on Torch 9810 (incl. dead touchscreen and migrating cursor)

    The browser on the Torch 9810 has two interrelated problems. On certain mobile sites -- The New York Times in particular -- one will suddenly be unable to use the touchscreen to tap open links and the cursor will remain constantly visible, slowly migrating upwards without any input from the trackpad. This usually happens right after the first time one opens a link on the sites in question. 
    Also, certain sites -- again, the NY TImes, and also ESPN -- display what seems to be generic mobile sites much different from the versions that one sees on, e.g., the 9800. I imagine that this is because the sites do not recognize the 9810 browser's user agent string.
    The first problem with the dead touchscreen and migrating cursor seems to be OS related, while the second one, I would guess, would seem to require mobile web site adminstrators or the like being made aware of the new user agent string.
    I have the 9810 on AT&T. An update from the shipping OS (7.0.0.261) to the most recent OS I'm aware of (7.0.0.336) did nothing to resolve the first problem. 
    I'm hopeful that RIM will promptly address these problems.

    Thanks for your response. I have already written the NY Times webmaster re: the user agent string. That site had a similar, but less annoying problem when the 9800 came out -- it recognized the 9800 as an iPhone. Presumably, they will address it. (I would not presume to tell the New York Times that it needs to be "more professional," however, unless you would presume to tell Le Monde that it needs to be "more professional." )
    I'm not at all sure, though, that the sudden lack of touchscreen response and permanent/drifting cursor problem that occurs after clicking on a link is the website's fault. In all cases, the generic mobile website is simply the same version that would be encountered if one visited the site on a dumbphone. A smartphone should not react this way when being dumped over to the "dumbphone" site. 
    While it may be the website's fault for not being able to adequately handle a new user agent string, and consequently dumping one over to the dumbphone site version, I would think it is RIM's fault for not designing the browser so that it would not react this way on such a dumbphone site. 

  • Various Problems with Torch 9810

    I just switched form a Torch 9800 (after having a Curve 8320) to the Torch 9810.  As requested information, my carrier is ATT; OS is 7; free memory is 2340220952 Bytes; have done a battery pull; only apps are what came with the phone, 4 ring tones, and sixtools.
    I'm experiencing a number of bothersome issues with my 9810.  Please let me know if they can be resolved or they're just part of the new OS7 protocol.  If the latter, I'll just switch back to the 9800.  While none is a big deal, together they make the 9810 much less attractive than the 9800 for my uses.  Thanks much for any help you can offer.   
    (1) When my phone is plugged into my computer USB, the screen with "Charge, Sync, and USB Drive" pops up constantly and is incredibly annoying.  I'm not sure why the screen exists at all -- sync is through Blackberry desktop and whether you want to charge or use as a USB device is irrelevant.  Can I eliminate this screen pop-up altogether?
    (2) When I'm composing a text, the screen does not show the number of characters used, and I can't tell whether the message is longer than one page to allow me to edit back.  Can I activate somewhere the character counter for texts.
    (3) Every time I hide the icon for Blackberry Protect, it shows up again on restart.  It seems like a good app, but I'm not interested unless it's free and the app seems purposely vague on that score.
    (4) Sometimes when I pick up the phone, it seems to change on its own from the home screen to a different random screen.  This happens even when I'm vary careful not to touch the screen when I pick up the phone.  
    (5)  I can't download NYT mobile, Google search does not darken a choice when my cursor stops over it, and I can't move some apps (e.g.., Bloomberg mobile) from the download as it doesn't give me the choice. Are these problems with the app products as they have not yet changed to accommodate OS7 and the 9810?  If so, any idea when these apps will be upgraded? 

    BhimBhim wrote:
    My Tourch 2 9810 not ringing after upgrade to 7.0, Bundle 2406. Pls heeeeelp!!
    Triplicate:
    http://supportforums.blackberry.com/t5/BlackBerry-Torch/TOURCH-2-9810-not-ringing-after-upgrade/m-p/...
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  • Problem with Black berry ID with torch 9810

    I can not log in with my Blackberry ID from my Torch 9810 although the log in works via Internet.
    What could be the cause for this problem?
    Stefan

    You may check this Article and see if it helps
    Article ID: KB28212
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  • OS update problem with BB Torch 9810

    Hi there
    I've got a problem with my BB device. It is Torch 9810 and recently a software patch has been applied ( version 7.0.0 bundle 1465 to bundle 2406 ). After the upgrade though BB device doesn't work properly, its screen freezes, some applications ( GPS in particular ) does not work, virtual keyboard sensitivity is poor etc. Hence I need to roll back to the previous version of software however rollback option on device is disabled. I can't roll back to the previous version using desktop software either.
    Please advice how to resolve the issue or provide me with a link where I can find previous OS version i.e. 7.0.0 bundle 1465.
    Regards,
    Krum Garkov

    Hi kgarkov and welcome to the BlackBerry Support Community Forums!
    Plug your BlackBerry® smartphone into your PC and go to www.blackberry.com/update.  When prompted to do the update, click on View Other Versions to choose an older version of software to install.
    Thanks
    -CptS
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  • Problem with Desktop sync with Torch 9810

    I recently acquired a Torch 9810 (upgrading from a Curve 8900).
    Sometimes, when I try to sync the Torch using my Macintosh (OS 10.6.8) I have the following problems:
    1.  When backing up calendars the desktop software warns me that if I continue 487 entries will be deleted on my desktop computer.  But I have the Blackberry and my Mac iCal program set so as not to delete old files.  There seems not to be an option just to update the Blackberry and leave my desktop computer alone.  The choice seems simply to sync or not to sync.  How can I ask Blackberry Desktop to modify my handheld device ONLY?
    2.  If I try to cancel a "sync" functions, sometimes the program just hangs, then I have to use "Force Quit."
    3.  Then when I reconnect the Blackberry the Mac OS tells me the Blackberry memory is corrupted and I should re-format the disk.
    I did not have this problem with my Curve 8900.  What is happening?  How can I prevent this from happening again?
    Eric

    hello,
    there is an article in the public knowledge base :
    http://www.blackberry.com/btsc/KB14924
    "Error Encountered 0x8004FD2B, Check Documentation"
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Cursor/Trackpad problem TORCH 9810

    The cursor on my Torch 9810 has disappeared. No matter how much I try to rub the 'trackball/trackpad' the cursor just won't reappear.
    I removed the battery, waited about 2 mins, reinserted it, but the problem persists!
    Please help! What shud I do? A lot of aplications depend on the trackpad and cursor so I'm really in need of assistance.

    Hi myleemok
    If a Battery pull is unable to resolve your trackpad issue, you can try a few things like Start your device on safe mode and uninstall any new application you think might be responsible for this issue and do a backup of your device :
    KB17877 : How to start a BlackBerry smartphone in Safe Mode.
    Or if you have a backup of your device then  Reload of your device Software to rule out any software issue :
    KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.
    Please try it and see if that help or you have to visit your service provider for further help. 
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    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • No audio/sound on Blackberry Torch 9810 since performing software update to 7.1.0 bundle 1149

    Hello,
    Please can someone help me.  I recently performed a software update on my Blackberry Torch 9810 to version 7.1.0. (Bundle 1149).  The update was successful, however since performing the update all audio on my phone has stopped working, in that ringtones, alarms, message notifiers have ceased to work.  I can make calls and can hear people on the other end of the phone, my handset also still vibrates, it has just lost all audio output.
    My phone's profile is set to 'normal' and I do not have the 'silent' or 'all alerts off' functions selected.  I also have not dropped or damaged my phone and it has not received any water damage.
    I've tried restarting my handset on several occasions and have performed battery pulls/removing and replacing the battery and still no joy!
    I have tried to downgrade my software to the previous version, however my handset does not allow a downgrade function.
    Please, please can someone help, as I am at a total loss as to what to do?!?!?
    Many thanks in advance,
    Emma

    Take a look at the following.....
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB19915&sliceId=2&cm...
    After show other versions, you can downgrade if you see the earlier version.  Or, you may want to just reinstall the latest version.
    It sounds like you did the update OTA on the BlackBerry handset.  That is generally a bad idea right now.  Certainly it will improve in the future, but nowadays many people have troubles.
    - Ira

  • Blackbery Torch 9810 Hardware Problem..

    I Bought A Blackberry Torch 9810 Few Weeks Ago, And Trid To Upgrade My Phone From 7.0 to 7.1 OS But Was Not Able To Do From My Home So When I Went To The Blackberry Service Centre For The Upgrade Of OS 7.1 From 7.0 They Said That The Upgrade Cannot Be Done Due To Hardware Problem And Your Phone Will Be Sent To Bangalore For The Same Querry For 15 Days.
    Plz Help Me What Should I Do, My Phone Is Brand New And They Are Telling That Its Hardware Problem?
    This Is What Blackberry Is?
    I What To Update My Phone..

    Since you said your phone is brand new & the blackberry service centre confirm its a hardware issue. are you still able to bring this brand new phone back to the carrier and exchange for another one? Since exhange with carrier for a brand new phone is faster than 15 days. If they don't allow exchange i guess your only option is wait 15 days for them to fix it.

  • Theme problems torch 9810

    Since I have gotten my BB Torch 9810, I have not been able to use any other themes rather than the factory set theme, or have my BB acknowledge the fact that I have downloaded any themes. It shows up in my downloads, but when I go to switch to them they do not show up as an option. Any ideas as to why?

    Hello Roadshow69...
    Since you verified that all your data will not have encryption on your device, so if encriptaste all your data on the SD not going to recognize you as the information is protected ...
    Check that you can read this information with the DM or off encrypt information on your Blackberry device
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    BlackBerry Protect and  BlackBerry Link constantly.  #ichooseBlackBerry10 Gutijose14 Forums Veteran I

  • Torch 9810 won't boot up or connect to Mac or PC. HELP!

    Hi,
    I have a torch 9810 that suddenly stopped working a few days ago!
    When I put the battery in, it begins to boot up and stops 1/4 of the way (on the grey bar on the bottom of the screen.) When I try to connect it to a computer it doesn't register. I run Mac OS 10.5.8, which is useless for most things now - I've never been able to get photos, etc, off of the phone using that OS and the blackberry software (I'd just email them to myself.) But I do have access to a friend's Mac, who runs 10.6.8 and it doesn't register there either. I also had a friend try it on their PC. I'm desperate to recover data - the ONLY video I have of my wolf, Samson - who dies 3 weeks ago, is on that phone. 
    Here's what I have done:
    Left the battery out for a long time and then re-inserted.
    Tried to connect on various operating systems of Mac and Windows.
    Ordered a new battery (the same thing happened.)
    So, is there ANYTHING I can do? @BlackberryHelp on twitter should be called @BlackberryNoHelp! 
    Has anyone had any luck with a data recovery service (for the same/similar issue)? If so, please recommend it.
    Thanks for your help!
    Shannyn

    First off, if you haven't done so, restart your Mac. Also, if you left your iPod plugged in overnight to your Mac, your iPod was powering the USB bus in your computer - and this is why your iPod battery is completely dead. Never leave your device plugged in when the computer is in sleep mode - all peripheral ports are turned off and battery powered devices will discharge.
    If you have managed to get your iPod charged, the it is time to tackle the iTunes/Apple Mobile Device Driver issues. See this article for tips on how to troubleshoot and resolve this problem - http://support.apple.com/kb/TS1747

  • Blackberry torch 9810 wont start after blackberry protect updated

    got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
    Solved!
    Go to Solution.

    Are you able to restart your device in safe mode as shown in KB17877?
    I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
    If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
    When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
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  • BlackBerry Maps on Torch 9810

    I just upgraded from a Torch 9800 to Torch 9810. When I open BlackBerry Maps I shows my current location but the BB button the return key don't do anything. On the touch screen the search and Get directions don't do anything either. I uninstalled the app and reinstalled it using BB Desktop and it is the same no change.  The only thing I can do is press hang up to get out of the app. But the app stays active. I can see it on switch applications and there is no way to close it.
    Has anyone else had this problem?

    I'm not sure if that's a common problem or not but because it's obviously a software glitch, you should try a battery pull if you haven't already.  Battery pulls are recommended quite often in these forums because they do wonders at solving many minor issues.  So with your phone powered on, go ahead and remove your battery.  You can then put it back in a few seconds later.
    Let us know if that helps you.  
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Blackberry Torch 9810 screen dont show up

    Hello, I have a weird problem with my blackberry torch 9810, all the lights from the kerboard and the 4 button (call, blackberry button, return button and turn off button) are on and also, the green light LED is on too but the SCREEN doesn't show up. If anyone knows what the problem and how to fix it please tell.
    <Personal Content Removed>

    OK, it appears that your phone is not going to boot properly.  The important thing to do now is to get it to connect to BlackBerry Desktop Software (available at www.blackberry.com/desktop if you don't have it installed yet on your PC).  Plug your phone in to your PC, open BDS and wait for your phone to connect.  The software might detect that you don't have a proper OS loaded to your phone.  Whatever message you get, please post back with it and we'll take it from there.
    I hope that helps you. 
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Not able to download apps to my BlackBerry Torch 9810

    Hi everyone.  New BB user here.  Just picked up a BB Torch 9810.  Set up my BlackBerry ID and have no problem accessing pretty much everything - except App World.  When I attempt to download an app or go to the My World tab I get a legal notice regarding "BlackBerry App World and BlackBerry Payment Service..."  When I accept the agreement, nothing happens.  Won't let me download the app I've selected, just goes right back to the app description.  I try clicking on the My World tab and no matter how many times I accept the agreement it won't let me do anything; just keeps asking me to accept the agreement again.  I've already tried uninstalling and redownloading App World, yet I continue to get the error.
    I like the phone but without the ability to download apps it's fairly useless to me.  Any suggestions would be greatly appreciated!
    Thanks.

    susanra0918, please have a look at this discussion:
    http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/ID-Login-to-App-World-Authentica...
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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