Audio problems w/Captivate 4

I have just upgraded from 3 to 4, and am experiencing audio problems when I publish in 4, and I have installed the July fix. Historically I have used Audacity to wash the audio before I published in 3. I also published at 56kbps to keep the finished file size smaller. Now when I publish in 4 I get a "swimming-echo" sound in the audio. It gets better if I publish at a higher quality rate, but my file size doubles. I also notice in Audacity that I now get stereo tracks when I export the audio from Captivate 4 and I got a mono export in 3. Is that part of the problem? Anyone else having this problem? Any ideas on how to correct it?

Hi there
Perhaps you both might try what is outlined in the link below.
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Similar Messages

Audio problems preloaded Captivate swfs in custom player

I have a slideshow-like custom Flash player that uses
standard preloader code - it loads external swf movieclips into a
holder clip, and stores references to them in an array. Once all
external swfs are loaded, the first clip starts playing and
navigation buttons allow the user to go through the "slides" at
will.
The problem: some Captivate-generated swf files have audio
that starts playing as the clips are preloading, and the audio does
not stop except with a stopAllSounds call. As needed, each loaded
swf is copied (so to speak) from the array to a clip on the stage,
loadedClip_mc, to be played and controlled. The player's pause
button, which works as follows:
loadedClip_mc.stop()
has no effect on the sound of the loaded Captivate clips.
Furthermore, the audio doubles-up when trying to play any
slide, and clicking play (loadedClip_mc.play() )
HERE IS THE MOST CONFUSING PART: this ONLY happens when the
player and the movies to be loaded are uncached - after the files
are visited for the first time, everything works great. Anytime you
revisit the player it is fine. However, if it is the first time
someone is visiting the custom player, or the browser cache is
cleared, once you visit the page the audio for all Captivates start
playing during preloading simultaneously and cannot be controlled.
Thank you in advance for your help!

Hi. I've experienced the same problem with audio and preload.
Sorry for my english, but - I dont know if I've understood the
matter- I think you are talking about to fix this problem using
actionscript code. Please, would you answer me one question? If I
can't change the code of the base clip generated by Captivate, is
it possible to add some code in my loaded clips to stop that audio
embedded in them when they are preloading? What would this code
be?.
I hope you understand me!
Thank you.

Audio problem with Captivate

Can anyone help?
I have created a sound bite for a Captivate slide. All works
well within Captivate interface. re: Play this slide. However, when
I try to preview ... no audio! When I publish to SWF ... no audio!
Research on Adobe site tells me there is an issrue with Flash on
the first slide and to change start timing to 0.1 secs. Did that!
Still no luck.
Can this be resolved? Please help!

If Adobe support assured you that CP4 will run on Vista 64-bit without any problems then they don't know what they are talking about.
Captivate 4 does not run on Vista 64-bit and the problems you are describing are identical to the ones I have on my Vista 64-bit system.
Read this thread for more info: http://forums.adobe.com/thread/437369?tstart=0
/Michael
Click here to visit the www.captivate4.com blog

Audio problem with Captivate 7

Hello All,
I’ve had an issue in the past that when I create an MP4 file in Captivate 7 using a windows PC, the volume is too low when the published mp4 file is played on a MAC. I was able to use the Audio Processing setting under the Adjust Volume control on the Edit Audio screen (Edit Audio-> Adjust Volume -> Normalize (select the best volume) to get better audio on the PC. However, when the published files are played on a MAC the audio settings are lost and have to be re-done and re-published using Captivate 7 on a MAC (so I need two versions of the software). Is there a way I can create/publish the files on the PC and have them work the same way on a MAC with the audio settings intact?
Thank you,
Andre

Hello Nathan,
Please Go to Edit > Prefrences > SWF size and quality and uncheck Advanced Project compression and Compress SWF file.
And then select All slides from Filmstrip and change the Slide Qulaity to be High(24 bit).
Then save your project and republish to a new location , see if this makes any difference or not.
Thanks

Captivate 7. audio problem. Echoes

Captivate 7. audio problem. During playback my audio (mp3 inserts) echoes in a major way.

With the help of Adobe tech support we found the answer. Two things:
Run an update
If the echo is due to an import (eg.PowerPoint)
Go back to PowerPoint strip any sound you may have in it out
Bring the import in again making sure you do so with "High Fidelity"
Insert sound again

Audio problems when publishing to YouTube with Adobe Captivate 5.5

I was using Audacity to record audio, then importing the audio into Adobe Captivate 5.5. One I recorded earlier, before my computer was changed, but published into YouTube after it was changed published fine. But now, after doing recordings with Audacity and within Captivate itself, on different computers and everything, I am getting no sound when publishing to YouTube. It sounds fine in Captivate, but I get zilch sound in YouTube. I have tried different computers to record and listen to the video, different microphones, different audio levels, but to no avail. What am I doing wrong?

Hi there
I'm a simpleton at heart.
Have you tried ensuring that the speaker icon isn't muted?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Can't locate PowerPoint audio files in Captivate 5

I imported a PowerPoint presentation with audio narration into Captivate 5. The audio plays fine, but I don't know where to find the audio files. They don't appear in the timeline or anywhere else.

i know this is an old post, but i wonder if you might know how to solve this similar problem?
i rec'd a PowerPoint 2010 file and when i bring it into Captivate the audio plays, but i can't find the files. The narration was done in PowerPoint. Captivate has the Closed Captions greyed out...so i can't even cut and past the slide notes into closed captions if i want to do that as a low tech workaround.
any ideas?
Thanks in advance,
Anne

Audio problems in CP4/Vista x64

I have two audio problems that may, or may not, be related.
I've tried two different microphones, one USB and one "standard", none of the were recogniced by CP4.
I'm also unable to import sound files, not even the files that ships with the software works. In this case I get an error message saying something about CP being unable to decode and opening the files.
I've tried to the nsaudio.dll fix, but to no avail
Any ideas?

Hi there
We have seen various levels of success with Captivate running on Vista 64 Bit.
Captivate hasn't been certified by Adobe for 64 bit systems.
You may find the following thread helpful
Click here to read the thread
Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Audio Problems Cap 4

Hello All-
I am having several audio problems in my newly upgraded Captivate 4.
1. When I play slide in edit mode, the audio does not play.
2. When I go to Audio > Edit >slide, the audio will not play.
3. Whether I record the audio in Captivate or Sound Forge, the audio is crackly and of poor quality. This did not happen in Captivate 3.
Thanks for your help!
Rita

Hi Rita,
There is a patch for Cap4 that deals with audio issues, not sure it will be of help but it's the first thing I'd reccomend.
You can find it here:
http://www.adobe.com/support/captivate/downloads.html
Hope this helps.
randy

Audio Problem since upgrading to Mountain Lion

Has anyone encountered audio problems with their iMac? I just upgraded to Mountain Lion on my i7 27" with 16GB of Ram and found that the Audio starts to get distorted and eventually cuts out after about an hour! It starts cutting in and out when I move the mouse and eventually there will be no sound at all!
Sometimes it can take over an hour of steady use, my last time was watching a movie on Netflix. I initially noticed this using a USB DAC Headphone Amp.
I never had any Audio problems before, my machine is over 1 year old.
I enjoy watching movies in iTunes and DVDs, but this is making it difficult! A full restart usually fixes the problem for a time but it will eventually come back
I'm seriously thinking of going back to Lion for the time being and seeing if it is a Hardware problem.

i don't know if mine is the same issue, but i had no sound through any of my applications after upgrading to mountain lion. here is what i had to do to fix it:
-- applications > utilities > audio midi setup > UNmute all options under "built-in output" (they were mysteriously muted)
Also, I noticed that the options for "use this device for sound output" and "play alerts & sound effects through this device" were no longer assigned to my Built-in Output device. They were assigned to some other random sound driver. To fix, i right-clicked on Built-in Output and reassigned those items to my built in speakers. All fixed now!
very weird problem, though.

Problem With Captivate 4 and Windows 8

Hi,
I've a problem with Captivate 4 on Windows 8 projects :
The mouse is not tracked.
I've applied the last patch for this version (11/15/2011).
Is there another patch for this ?
Thanks a lot.

Hi there
I know this will come off as sounding snarky, but please know it's honestly not intended that way,
Windows 8?
I never was able to make Captivate 4 run successfully on Windows 7. So I'm not the least bit surprised to hear it has issues with Windows 8!
Personally, I'm thinking you are due for an upgrade to Captivate if you want it to work on Windows 8. But then again, I'm not even certain if Captivate 6 is Windows 8 compatible.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Can Apple fix the 12 bit audio problem once and for all?

I have had persistent audio problems from I Life V3 all the way up to I Life 06. Sometimes it is synch issues. Sometimes it is audio dropping out. I have been through the various forums and applied the various remedies with some successs, some failure. The basic problem is that I have an extensive quantity of Mini DV tapes dating back to 1997, most recorded with 12 bit sound (prior to 2002). Apple's basic stance has been, you must use 16 bit sound or I Movie and/or I DVD won't work and . And proposes awkward workarounds. Basically placing the onus on it's own consumers. Why can't 12 bit sound support be included in I DVD 06 and these persistent audio issues put to rest once and for all? Is there some overwhelming technical reason why it cannot be done?

I don't know about overwhelming, but the DVD specification (which was not developed by Apple) calls for the audio to be sampled at 16-bit/48KHz (I think you might also be able to use 96KHz as well). This is what the software expects. If you choose to use another sample rate then the software may or may not be able to "fix" it in post. The real problem is that many camcorder manufactures set the audio to 12-bit by default.
Mike

HOW TO FIX NO AUDIO PROBLEM IN FLASH (4 SOLUTIONS)

This solution is for WINDOWS ONLY!!! Unfortunately I believe
it is a bug in flash itself as I have read more than one instance
of this same no audio problem occuring on MAC'S and LINUX based
systems as well. IF YOU KNOW OF SOLUTIONS TO THE MAC OR LINUX BASED
PROBLEMS, PLEASE POST THEM IN THIS THREAD.
Description of the problem: Video sites such as YouTube,
VideoSift, Break, Google Videos, Yahoo, and a plethora of others do
not stream embedded audio. Viewing a YouTube video, for example, on
VideoSift.com results in the video playing back with no audio.
However, by going directly to YouTube and playing back the same
video, it appears to work.
THERE ARE SEVERAL POSSIBLE SOLUTIONS.
Problem: You may be missing your WAVEMAPPER driver.
Cause: Wavemapper driver was removed during installation or
updating of the Flash Player. It might not necessarily be Flash
that removes it but apparently something does.
Solution #1: Google "Flash No Audio WAVEMAPPER" for
directions, its been covered a bunch, but basically requires
running REGEDIT and readding the WAVEMAPPER key to the appropriate
location and value in the registry. Its not as difficult as it
sounds.
http://weyland.be/wrdprss/index.php/2006/08/22/no-sound-in-macromedia-flash-player-9/
if your wavemapper key is installed correctly...
Possible Cause: Corrupted or damaged flash content preventing
audio streaming from working correctly.
Soltuion #2: Run CC Cleaner and delete only cached Flash
content. It is a free program, again just google "download CC
Cleaner". This particular solution worked for me.
If CC Cleaner also does not work, the description of your
problem may differ slightly. In my case on several computers, one
day it worked, the next day it didnt. If it never worked, this
would be a logical solution for you. One variation of this that I
have found is to create a new Windows User Account and log into it.
The reason the CC Cleaner method may work better is that the User
Accounts have their own separate cache folders so a corrupted cache
preventing audio playback on one profile will not be available on
the other User Account to cause the same problem. I wont explain
how to do this as the CC Cleaner will work better but if you are
curious, yet again google "create new windows user accounts". I
have also seen this method work on one of my affected computers but
it did not fix the issue on the account I was having problems with.
http://www.ccleaner.com Install
and run it, use it only to remove Flash under the Applications Tab,
Multimedia, Adobe Flash Player. Check it and uncheck everything
else, then hit Analyze then Run Cleaner.
Possible Cause: Missing Codec
Solution #2: Download and install the K-Lite Codec pack.
Again, google it. A CODEC stands for COmpressor DECompressor and is
a way to make audio and video files small enough to be transferred
on the internet. There are a lot of different codecs and if you
want to play back a video that was compressed using a particular
codec, you will need that same corresponding codec to decompress
your media source and view its content. Basically if you dont have
a codec, you cant observe the content of the media. If you have a
VCR and want to play back a DVD, you are out of luck unless you get
a DVD Player. DivX and XVid Codecs are some of the very popular
codecs used on the net, but to get those, I still suggest getting
the K-Lite Codec Pack.
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
Solution #4: Go back to Flash 7. If it aint broke dont fix
it. This Final alternative is only to be used as a last resort.
You'll have to get rid of Flash 9 and go back to Flash 7. The
really tricky part here is that you have to prevent Flash from auto
updating itself. If you install Flash 7, and hit up YouTube, you'll
immediately get Flash 9+ installed again with the same problems. So
AFTER you uninstall Flash 9 (use Macromedias / Adobes uninstaller,
yet again go google it) make a new text file and name it MMS.CFG,
in the file put this one line "AutoUpdateDisable=1" (without the
quotes) and put it in BOTH your c:\windows\system32 AND
c:\windows\system32\Macromed\Flash folders. This will prevent flash
from Auto Updating to 9+, then have to find some place to download
the old flash 7 installer. I found one here.
http://www.intercomm.com/downloads/Flash7.
Only problem is that most sites will try to make you install Flash
9 and Flash 7 does not work on all sites, but it does on some like
YouTube. DO NOT UPDATE TO FLASH 9+ IF YOU USE THIS METHOD.
You will probably want to IMMEDIATELY go to
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager05.htm l
after installing Flash 7 and UNCHECK the update feature
I've tried to write this quick little guide at 3AM so Im not
going to take more time to research other ways to fix this problem.
If you have other solutions, such as for MAC and LINUX, or feel
like adding on to something else that I've written here (links
would be useful to the downloads I suggested) or correcting any
mistakes I probably have made, please say so.
One of these solutions is bound to help you. Theres multiple
causes for this no audio problem so there is obviously multiple
fixes.

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VGA problem with FiFA 2003 and Audio Problem with NHL2003

i use onboard VGA
800 x600for both games
with no problem
but for Fifa 2003
the screen looks so dark...
all players look like a black people(all black color hair
and black face))
some audio problem with NHL 2003...

Have you tried the following?
Adjust monitor settings? i.e. contrast/brightness
Video settings within the game? Some have gamma or brightness settings.
Gamma correction in "Display Properties"?
for starters anyway......

Audio Problems in Adobe Presenter: Help Needed Urgently!!

I am using trial versions of Adobe Presenter 7 and Adobe Connect 8.
I created a presentation in in Powerpoint 2002 and published through Adobe Presenter to Adobe Connect Pro. This presentation has voice over recorded through the Adobe Presenter "record audio" option.
In Adobe Connect Pro, I created a meeting and shared the above mentioned presentation through the "Share Document" option in Connect Pro.
Now, when I play the presentation in this Adobe Connect Meeting, I am not getting any audio that was recorded in Adobe Presenter. Whereas if I play the published presentation directly it plays the recorded audio.
Can anyone help me on this?
1. Are there any settings to be done in Powerpoint or Adobe Presenter or Connect pro?
2. Is it the problem of Trial Account or something like that?
Please let me know the solution. Need to work on this ASAP!!!
Thanks in Advance,
Yogini

This is a weird one. If you created a prezo with audio and published it to AC (Adobe Connect) and everything worked fine on your desktop then it should work fine in AC i.e. there are no other settings required on AC's side, it should just play.
As I am typing this I thought of similar audio problems that we have experienced in the past. A big one would be where another user created a PPT on their laptops and handed it to us. When testing the audio did not work. Reason being is that not all the files were coppied over BUT I must accept that this is not your problem as it definately worked on your PC before you published it to AC.
Wait there is one setting in the publish settings. In the output options tick "Upload source presentation with assests", then tick audio.
I cannot think of anything else. There is a man called Heyward Drummond on the Adobe Connect General forum, who is a real master at answering queries like this. Why not post your query there and see if he comes up with an answer?

Audio problems w/Captivate 4

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