Audio purchase did not download completely
Tonight I downloded two albums. After the first album completed downloading one track did not download at all. A track on the second album only plays a few seconds of audio and then skips to the next track even though the download window indicated the track fully downloaded. When I go to the Store Menu and Check For Available Downloads it says all my purchases have been downloaded. Thank you for any help you may be able to provide.
You bought it directly on the iPad ?
If it's not showing under the More button at the bottom of the Music app (you should get an Audiobooks option via that button when there are audiobooks on it), and it's not waiting to download in the Downloads tab in the iTunes store, then try the 'report a problem' link from your purchase history (audiobooks are currently a one-time only download so you will need to contact iTunes Support to get a re-download of it) : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that audiobook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
Similar Messages
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I purchased an album from itunes, and a song in the middle did not download completely. All the others did. So, I obviously could not transfer that song to my ipod because the file could not be converted. What can I do?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
I purchased an album and some of the songs did not download completely. How can I fix this?
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I just bought music on my iTunes account and the files did not download completely. The songs play for a minute or so then skips to next song
If you live in a Region that allows re-downloading Music... Delete the Song and re-download it...
Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
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I bought an album from itunes and one of the songs did not download completely. It shows in the player that it is 3:17 but only plays for 40 secs. How can i get the entire song back?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
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If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
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I have songs that did not download completly, how do I redownload them?
Welcome to Apple Support Communities
Use the Music app to download your songs: open it, look for the song you want to download and press the cloud icon. See -> Download past purchases - Apple Support -
HT203167 in app purchase did not download
in app purchase did not download. What do I do? I retstarted app. Updated app. Rebooted phone. Any other ideas?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
My full iTunes purchase did not download; what are my options?
my full iTunes purchase did not download; what are my options?
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to restart iTunes. While downloading selectDownloads in the left-hand column and make sure Allow Simultaneous Downloadsisunticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
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Bundle purchase did not download all files
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Try the Store > Check For Available Downloads menu option.
Or try clicking on your name at the top right of your iTunes and then click Purchased on the popup
and see under Movies/Films for downloading. -
I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans". The purchase did not download. I checked my account and the $9.99 transaction has posted already. I did the advise from Apple Support to do software update and still nothing.
Check restrictions. Settings > General > Restrictions
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HT201272 Some music purchases did not download on my phone. How can i download them?
Some music purchases did not download on my phone. How can i download them?
What do you mean 'did not download' ? Are they new purchases that you've done on your phone ? Past purchases that you are trying to redownload ? Did you get any error messages when trying to download them ?
What you can redownload will show in the Purchased tab in the iTunes store app on your phone (music won't show there in all countries). If they are old purchases and not all music shows there then check to see if any are hidden : http://support.apple.com/kb/HT4919
If they are new purchases and they don't show in the Purchased tab then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
How do I re-download iTunes Music purchases that did not download completely?
Hi there, I have purchased quite a few music tracks that did not download properly, i.e. they only downloaded partially.
How can I re-dowload these tracks please?Welcome to Apple Support Communities
You can redownload all your purchases through iTunes. See -> Download past purchases - Apple Support -
Movie rental did not download completly
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A film's size should be shown on its description page in the store, and your current available space on your iPad in Settings > General > About > Available
If they don't show in the Downloads tab in the iTunes store app on your iPad (Downloads will only show if there are downloads happening), and they didn't complete downloading and are in the Videos app, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
How do I download a bought song which did not download completely?
I recently purchased an album and one of the songs has not downloaded completely but if i look at purchased items on iTunes it is there as downloaded but not available to download again to complete the purchase. Any advice?
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us
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