Audio software issue?

I bought my Palm Pre yesterday. It's mostly working great except for one issue: it won't play any music.
The audio works fine when I make a phone call, watch a video, or for sound effects with the cards. But it won't play the ringtones, alarms, radio, or any music. I tried running the interactive tests, but I could hear all the sounds on that.
When I go to listen to the sample ringtones, I press the "play" button, but nothing happens. Same with when I try to play music. Please help!

I had this exact issue happen today after some Accuradio and updating via preware, etc (including running brightness unlinked)...orange + sym + r   fixed it.  (causes a reboot)

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