Audio sound distorted through headset

Hi, I am having an irritating problem with audio distortion through headphones on my 2 month old Z2
Sound quality is really tinny and unbalanced and is almost entirelly cancelling out any vocal. Imagine listening to a song being played in the next room.
External speaker play back is fine.
Headphones which are Marshall Monitors are working fine on other phones that I have and work fine on the Z2 for phone calls.
When headphones are being used for music -
It is happening via various streamed live radio and music players inc Deezer, youtube and BBC tv iplayer, cached music on Deezer, as well as mp3 format music on the SD card.
There doesn't seem to be an issue with phone call quality.
Software is all up to date following a factory reset.
This all leads me to think its a software issue with audio playback rather than hardware.
Help please!

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Have you added any sound effects via Settings > Sound > Sound effects? You could also try to change the audio accessories via Settings > Audio accessories > Other, to see if you experience the same behaviour.
Otherwise, you can also try another pair of headphones/headset to see if same thing occurs. Prefer a Sony headset.
 - Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
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    Beats-audio
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    Originally Posted by bigcat400
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    ENVY 15 l i5 540M l ATI 5830 GPU l 8GB DDR3 1333 l 2 x 160 GB SSD l 1920x1080 glossy l Win7 Pro l 10,273 3Dmark06   Last edited by JJB : 12-27-2009 at 03:41 PM.
    End of Excerpted Post 
    Credit belongs to the original author of the original procedure:
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  • Sound distortion - Pavilion DV6-3040sa

    Hi, 
    When i was at university, i had to connect my laptop via ethernet to gain internet access as there was no wi-fi connection in student halls. The sound distortion was quite bad. I couldn't even listen to music or watch video's as the sound would go distorted. It got worse if i tried streaming videos off the internet such as youtube. When i returned home, i connected to the internet via wi-fi and i didn't seem to experience any sound distortion. The sound was fine except for the odd occasional distortion but it wasn't a big problem. I assume it is something to do with the network cards? If someone could help me fix this problem, it would be much appreciated. I'd like to enjoy my music and videos without any distortion again
    Thanks,
    Kin.

    Uninstall both audio and network drivers through Control Panel > Programs and Features, reboot the computer and install updated one from here
    //Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
    I am an HP employee!!

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