Audio stop working in a Pavilion dv6 with vista enterprise 64

Hi guys,
I´m having a very strange problem with my girlfriend´s laptop. One month ago, we bought a HP pavilion dv6-1117es with Windows Vista Home 32 bits installed. I changed the S.O. to a new Vista Enterprise 64 bits. Everything works perfectly. Last week while she was working with MS Word, the sound system stops working. Nothing changes and the laptop didn´t show any errors. I made all the tests I could imagined without success. Frustrated I decided to reinstall the S.O. but there is no sound.
Steps done:
Review and reinstall drivers from HP. I also have uninstall all the items in the audio system and the laptop rediscover the hardware without errors.
I have tried any option both in the windows vista audio mixer and in the IDT application selecting any audio source possible.
I have updated the laptop bios into the latest version.
I have tried with several external speakers and I have the same result.
Also updated MS UAA.
Also restarted audio services
Symptoms:
The problem is that everything looks ok. The mixer shows the green bar up and down when I play any mp3 song. It seems to work in all the devices including external speakers, double speakers, SPIF line out and HDMI out. There is no red crosses or yellow warnings anywhere.
Please help me.
Thanks-

HI Jaimese, yes I tried XP service pack 2 does not help.
I did a system reinstallation apparently that worked for all of 10 minutes,
then back to teh same thign. It must be a software issue.
Theonly time when it sort of worked was when the HP guy told me to uninstall the IDT drivers, then windows vista reinstalled it again.
I did a total clean install , meaning I wped the HDD clean through system restore that did nothing.
I don't know what to do. Well......... actually I do . If nobody takes responsability
A) return HP comptuer to retailer.
B) Take a trip to local Apple store. (yes they are expensive but at this point I should not have to do a clean install one week into ownership).

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