Audio stream won't play in Premiere, but does in FCP?

I got some footage to edit from a director who shot the project on the Sony XDCam3. He then converted the footage to MOV's in a software that Sony provides so he could give it to me to edit. He wants the project edited in Premiere Pro 5.5 because that's what he's got on his machine and if he wants to, he'd like to make changes later on. So, the problem is the footage imports fine. The video stream is there and plays, but the audio stream just seems empty. It's there, but no audio. I then tested the same clip in FCP and it works perfectly. Plays fine, video and audio. I'm not sure what the issue is. I'm attaching a screen shot of the specs on the clips if that might help get to the bottom of what my issue is. Thanks so much for any help on this!

While waiting for replies (I don't use xdcam) go to Google and enter
site:forums.adobe.com xdcam
to read other xdcam discussions... one may help

Similar Messages

Please help, video won't play in Premiere but audio will.

I have a video that was shot with a still camera that allows for short videos. The video is 30fps, 640x480 44100Khz audio.
When I play it in Windows Media Player it plays fine. If I import it in Adobe After Effect it play fine, but when I import it into Premiere, the audio plays fine, but the video plays like there are only 2-3 frames and that's it. the clip is the correct length, visually. Can anyone help? All other clips imported fromvideo cameras work fine.
Thanks,
Roberto Cerini

Your clip probably uses the MJPEG codec.
If you can't find one that works for you then the following links will help you:
FAQ: How do I import xyz format files?
FAQ:How do I convert my files?
Cheers
Eddie

Audio won't play in Premiere, but plays in QT, FCP, and Adobe Bridge.

Hi everyone,
I'm normally pretty good at troubleshooting, but this audio issue has me scratching my head. A cameraman had DVCPro tapes transferred to QT movies. All the clips playback fine if opened with QT, FCP, and Adobe Bridge. Import these clips into Premiere and there's no audio. Nothing shows up on waveform- there's nothing there.
I would switch to FCP, but I already started the project in Premiere (CS 5.5) with earlier footage- which were mxf files right off the P2 card. That works fantastic. The footage I'm having an issue with was footage that was just shot recently on DVCPro tapes- so switching to FCP isn't the most time efficient. But I'll do it if I have to.
What confuses me the most is that the clips play back fine in Adobe Bridge, so I don't think it's a codec issue.
Thanks in advance for any help or advice getting to the bottom of this.
Erik

I had a similar problem, I'll tell you how I solved it. Understand that I am a newbie at video editing and Premiere Pro. I shot videos on a DSLR (.mov) and then transferred them to my computer. I then imported them into Premiere CS6. The videos played fine, and the sound bars indicated that audio was playing, but there was no sound. The clips I imported played fine in Windows Media Player. I did everything suggested on the forums, but to no avail. Then I thought of something no one else had suggested, and it worked!
I ordered my Rain Stratus computer already set up with Premiere CS6 installed. When I opened a new project, it by default chose Black Magic Design presets, since that is the video card I have. Being a newbie, I just went with that. But since the video I was importing was not captured by my Black Magic video card, it was the wrong choice. It took awhile to figure out, but I finally realized I needed to choose Digital SLR as the sequence preset when I created a new project. Then the audio worked!
One more thing I had to do, though, before it worked: in PremierePro, go to Edit/Preferences/Audio Hardware. I had to change the hardware from Black Magic Audio to Premiere Pro WDM Sound, click ASIO settings, choose my speakers, and then check the box marked "device 32-bit playback" (even thought I have a 64-bit computer.)
I hope that helps someone else from going through the same frustration.

Quicktime in iweb page won't play in safari, but does play in firefox

Some people (but not all) report problems going to this webpage
http://web.me.com/michael_grenadier/Loudon/TheCharliePooleProject.html
The quicktime doesn't play, just a quicktime icon.
I just checked it on my macbookpro and that's what happens, but it loads and plays fine in firefox.
Any ideas/solutions?

It's bad design to put more than one movie on a page. Even my local cinema knows that.
It takes some time, sometimes a lot of time, to load the movies.
And since you don't provide a link to the page, its hard to tell what the problem might be.

TS2289 Audio Track Won't Play

I imported an audio clip yesterday and it worked fine. Today when I opened my project, there was a yellow warning triangle in the top left above the first frame of my movie and the audio track won't play. What should I do?
And where the heck is the "clock buttom"? I wasn't able to follow Apple Support's suggestions because I can't find it.
Mike

I've adjusted my project according to Brian'statement, so I made all audio tracks and video track the same length, but it still doesn't work when I create the flash file. It plays only 1 audio track, whatever language you choose. It plays the audio track that is"active" in the project. This happens only with the flash. If I burn a DVD, then everything works fine... Am I doing something wrong ?

Right audio port won't play. Warranty?

My ipod's right audio exit won't play. I am sure that it is not the earbuds, because I have tried with several others.
The iPod is bought in an Apple Retail store in Cleveland, but i am currently living in Sweden. Does the limited warranty cover this? If so, how do i get in contact with Apple?
Sincerely
Ola Bungum

Yes, if you have had it under a year it does. The right earbud is coming more common of a problem, or at least it seems. I do not think that it is pandemic, but does seem to be happening a lot latley. Take it to an apple store, or go here: http://depot.info.apple.com/ipod/

Embedded audio file won't play in Safari

I'm trying to plan an embedded audio file in safari, but it just never loads. Similar files on the same page are marked 'Flash 9 is required to listen to audio' - I have listened to these files before without any problems.
I have Flash 11.5 installed, have tried uninstalling/reinstalling Flash and all the fixes for when YouTube videos won't play in Safari but to no avail.
Any suggestions?

You will really need to upload it if you want someone to help you troubleshoot the problem. It could be any number of reasons.
If and when you do upload, make sure that you upload the supporting folder that is created when you create a swf on a page.

IMovie Audio Files Won't Play when the File is Moved

I imported a lot of audio files into iMovie from my desktop and I set them out how I wanted them in my project. But as my desktop was getting too cluttered, I had to move the audio files into a different folder in my documents, but now the audio files won't play and a warning icon is on each audio clip. Is there a simple way to relocate the files, without moving the files back to my desktop and without having to set out my all my audio files all over again?

Besides the two files you mentioned in your post, you also need to upload YOUR .swf as well. Then you need to upload your music file/folder.
Also double check that the path to your mp3 is correct RELATIVE to the location of the Web page that you placed the .swf on, NOT the physical location of the .swf.
var req:URLRequest = new URLRequest("../Sound/dreamsSound1.mp3");
This needs to be the path from the WEB PAGE to the mp3, NOT the path from the physical location of the .swf.
Once you have the pathing correct, it should NOT work when testing in Flash CS4, because the path to the mp3 needs to be RELATIVE to the Web page.
Best wishes and Good Luck!
Adninjastrator

I have 2 ipad ist generations. I updated one to OS and now netflix won't play on it but my nonupdated one still plays netflix

I have 2 ipad ist generations. I updated one to OS and now netflix won't play on it but my nonupdated one still plays netflix.

I have the iPad2 with IOS5 and Netflix works fine with the Netflix application - I didn't try from Safari.
It shouldn't behave differently between iPad1 and iPad2.

I have windows 8.1 and firefox won't play youtube videos but IE will

I have windows 8.1 and firefox won't play youtube videos but IE will. I have tried reinstalling firefox, flash, java. Resetting firefox don't help, disabled hardware acceleration, protected mode 0 in the mms.cfg file. Nothing will play on youtube in firefox. It says "an error has occured, please try again later". The ads play fine though. Everything plays fine in IE. I have tried different versions of flash also with no luck. I even restored the system to a previous iso image with no luck. Does anyone have a solution?

It maybe because your javascript is disabled .
You can check the javascript.enabled pref on the about:config page.
http://kb.mozillazine.org/about:config
There are also extensions that can block JavaScript or otherwise interfere.
https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Or,
"Clear the Cache":
Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Start Firefox in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode] to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
'''''Do NOT click the Reset button on the Safe Mode start window.'''''
https://support.mozilla.org/kb/Safe+Mode
https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
please report us if any problem.

I have a mid 2007 iMac and the internal superdrive audio cd won't play, the DVD works. Can I purchase an external cd drive that will work with my iMac?

I have a mid 2007 iMac (Model A1224 iMac 7,1) and the internal superdrive audio cd won't play, the DVD works. Can I purchase an external cd drive that will work with my iMac?

Welcome to the Apple Support Communities
Any external optical drive will work with your Mac. If you want an Apple USB SuperDrive, see > http://www.tuaw.com/2012/04/02/use-the-macbook-air-superdrive-with-any-almost-ma c/
The best option is to take the Mac to an Apple Store and get the Mac's SuperDrive repaired

Specific set of XDCam EX720p50 footage won't play in Premiere (or After Effects)

Hi There
I've been given a media drive full of past projects and media by a client, which contains (among other things) .mov files which Quicktime Player Movie Inspector tells me are XDCam EX720p50 35Mb/s VBR 1280x720, 16 bit integer (little-endian), Stereo 48Khz. The sound plays fine, but the video shows only a red screen with occasional digital-dropout-like square flicking across the screen.
This PC system is newly installed and running OK, and footage of the same type (given the same credentials by Quicktime Player) from a different client plays fine in Premiere
(Quicktime player will open both sets of files and give you the info, but sends you to the extra-codec page)
So my conclusion is there's a problem with the set of files that won't play (rather than the system)
And my question is....
WHAT CAN I DO? Can anyone give me some advice on how I might get these files working? They have been edited before in a previous version of Premiere by another editor, without issue so they should work...
All help appreciated
Thanks
jON
(Premiere CS5.5, Win 7 64bit, core i7 2600K at 4.8Ghz, 16Gb RAM, GeFore GTX 570)

I have a similar problem. A friend sent me the .mov files he recordedin the XDCAM 16x9 1920x1080 . I can't import them into my Win7 Premiere Pro. Codec Missing or unavailable. Lots of people seem to have the same proble id using a PC - particularly when they have been sent the .mov files on a hard drive. The folder
I can play the videos using VLC but not on WindowsMedia or DivX (sound only) or with QuickTime ( won't load - needs new software from Adobe plugins)
If this is a codec problem why can VLC play it?
I have checked out the files with MediaInfo and they are slightly different to the above. Are there ary rules to determing the value of the parameter for the bat file for my mov file. I think this looks like stereo but you will recognise the information you would need. I tried the current bat but that has another audio file map.
General
Complete name                            : P:\H2012 Videos Walter HD\contest.jury.mov
Format                                   : MPEG-4
Commercial name                          : XDCAM EX 35
Format profile                           : QuickTime
Codec ID                                 : qt
File size                                : 85.4 MiB
Duration                                 : 19s 720ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 36.3 Mbps
Encoded date                             : UTC 2012-11-15 18:58:16
Tagged date                              : UTC 2012-11-21 12:46:49
Writing library                          : Apple QuickTime
©TSC                                     : 25
©TSZ                                     : 1
Video
ID                                       : 1
Format                                   : MPEG Video
Commercial name                          : XDCAM EX 35
Format version                           : Version 2
Format profile                           : Main@High
Format settings, BVOP                    : Yes
Format settings, Matrix                  : Custom
Format settings, GOP                     : Variable
Codec ID                                 : xdve
Duration                                 : 19s 720ms
Bit rate mode                            : Variable
Bit rate                                 : 35.0 Mbps
Width                                    : 1 888 pixels
Original width                           : 1 920 pixels
Height                                   : 1 062 pixels
Original height                          : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 fps
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.698
Stream size                              : 81.7 MiB (96%)
Title                                    : Apple Video Mediensteuerung / Apple Alias-Datensteuerung
Language                                 : English
Encoded date                             : UTC 2012-11-15 18:58:16
Tagged date                              : UTC 2012-11-15 19:01:34
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Audio
ID                                       : 2
Format                                   : PCM
Format settings, Endianness              : Little
Format settings, Sign                    : Signed
Codec ID                                 : sowt
Duration                                 : 19s 720ms
Bit rate mode                            : Constant
Bit rate                                 : 1 536 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 3.61 MiB (4%)
Title                                    : Apple Ton Mediensteuerung / Apple Alias-Datensteuerung
Language                                 : English
Encoded date                             : UTC 2012-11-15 18:58:16
Tagged date                              : UTC 2012-11-15 19:01:33
Menu
ID                                       : 3
Duration                                 : 19s 720ms
Title                                    : Zeitmarken-Mediensteuerung / Apple Alias-Datensteuerung
Language                                 : English
Encoded date                             : UTC 2012-11-15 19:01:34
Tagged date                              : UTC 2012-11-15 19:01:34

Audio soundtrack won't play when burn to DVD or save to a file! HELP!

When I edit and playback a video project, the soundtrack plays back fine. But when I burn to DVD or export to a file, the soundtrack is silent. It DOES still play audiotracks that are from the original video footage, but it won't play the soundtrack song that I added to the video. I have this problem only when I make a HD version. The sountrack source file is in standard WAV format (44.1 khz). The project settings include:
Editing mode HDV 1080i
Timebase 29.97 frames/sec
Video frame size 1440x1080
Thank you for your help!!!

Glad that it worked.
As to why the Fixed Soundtrack sometimes has issues, I haven't a clue. What version of PrE are you working on?
Several users have reported issues with both the Fixed Soundtrack, and Narration Tracks, not working properly, but those cases seem to be Project specific, in that when the same users use those Fixed Tracks, in other Projects, everything works fine. In every case, that I can recall, the "fix" has been to Move the Audio Clips to an empty "regular" Audio Track.
The issues seem to have cropped up in about PrE 7, and continued through PrE 9. Again, because the problems with those Tracks, seems to be Project related, it is tough to diagnose what the real "cause" is. To date, I do not recall anyone having the issues in PrE 10, but maybe no one has hit the right combo of criteria (we have never been able to nail down what those criteria are) in a Project, to cause the problems.
Wish that we could track the problem down to something specific, so we could just say, "Don't do that," but we do not know what "that" is. Until we do, we'll just keep recommending that users Move the Clips to another regular Audio Track.
Good luck,
Hunt

QuickTime 7 Audio Issue (Won't play audio in certain video clips)

I'm having a problem getting audio to play with clips in QuickTime 7, and it doesn't play at all in iDVD when I drag a clip in to burn a DVD. I'm also having problems getting Final Cut Pro to play audio from time to time. Is this being caused by a recent Apple security update or is there something else going on?

Quicktime Kirk,
I have downloaded another persons inquiry because it is exactly the problem I am having. Here is his post
"I make movies of cells and convert them to quick time and insert them into powerpoint for presentations for conferences. I never had a problem with this until I upgraded to office 2004 and now many (but not all) of my movies won't play. They seem to be there but when I click play they go white as though there is only the first image. I had saved them as cinepak and or jpeg A usually with image J or older ones from the original NIH image and I can't figure out what the problem is. I even upgraded to quicktime pro to resave them as self contained but still they don't work when I insert them. I can play them all with quicktime player and when I make new ones now in image j I save them as video and that seems to work but it would be very difficult to go back and do that with everything. Does anyone know why or how to fix this?"
My additional comments would be I used the Sample_iTunes.mov from QT and it plays like a champ in PPT. My movies are all from 2004. When I save them in the QT 7.1.3 it doesn't seem to make any difference. The older movies insert into PPT as a QT icon with 4 color quadriant. Everything including .swf are now working in QT. Thanks for your help. When I go back to 7.0.3 they work but then I can't play my videos in iTunes unless I do an erase and a reinstall to get rid of the updated iTunes. Thanks
Chris

ITunes Audio CD won't play on Music Centre CD player

I have a DVD-R/RW Drive on my computer. I have checked the Burn settings in iTunes to make sure that the music (AAC) files burnt to a CD are Audio files. I make a new playlist and put the downloaded tracks into that and give it a name. Then I put an empty CD/R in DVD-R/RW drive. Then I click on the Burn button, and the music tracks burn, successfully, onto my CD/R.
Once burnt, I test them on my computer, and they play by default in Windows Media Player, perfectly ok.
The problem comes though, to when I want to play them on my separate CD player, an integrated part of my music centre. When I insert the CD, the music won't play, and then the CD is automatically ejected.
Can anyone tell me what I'm doing wrong? Here is a copy of my Diagnostics
Microsoft Windows Vista Home Edition (Build 6000)
GATEWAY GT5042B
iTunes 7.3.2.6
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is not an administrator.
Video Display Information:
Intel Corporation, Intel(R) 82945G Express Chipset Family
Connected Device Information:
Disk drive, WDC WD2000JS-22NCB1
Disk drive, Generic USB CF Reader USB Device
Disk drive, Generic USB MS Reader USB Device
Disk drive, Generic USB SD Reader USB Device
Disk drive, Generic USB SM Reader USB Device
CD-ROM Drive, LITE-ON DVDRW SHW-160P6S ATA Device, Channel 0, Target 0, Lun 0
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
E: LITE-ON DVDRW SHW-160P6S, Rev PGS1
Audio CD in drive.
Found 9 songs on CD, playing time 55:33 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 05:12:61
Track 3, start time 13:45:59
Track 4, start time 17:57:55
Track 5, start time 24:33:02
Track 6, start time 33:04:02
Track 7, start time 40:10:50
Track 8, start time 44:51:29
Track 9, start time 48:31:66
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.

Hi camoracer,
Pleased to say that the CDR now plays on my home system too. I made a change to the Burn speed, reducing it from 'Maximum possible' in iTunes to 16x. I also took the tick out of play tracks at the same audio level.
But thanks for your reply. Much appreciated.
Regards Deb Poole

Audio stream won't play in Premiere, but does in FCP?

Similar Messages

Maybe you are looking for