Audio system is not working in my laptop compaq presario CQ40-601TU, VQ969PA

system shows error code 39 in both IDT high definition audio codec and Intel (R) high definition audio Hdmi. The system operated with windows 7. The model is compaq presario cq40-601TU, VQ969PA#ACJ.

Install HP Support Assistant from here and run a health analysis to install all drivers for your system.
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

Similar Messages

  • 5.1 Audio System is not working

    Hello.
    I own a Hp Pavilion Dv6-6b06eg model running on Windows 7, and I can't make my 5.1 Surround system to work.
    How can I activate the micropone jack to act like a speaker output? That's how it worked on my desktop that I had before.
    I need 3 outputs for the system. It' a 5.1 from Creative.
    Thanks!

    Hello Capusa,
    You’re connecting speakers to your laptop.
    The mic jack cannot be used for an output.
    You’ll need to purchase a splitter for the headphone jack.
    Let me know how everything goes.

  • I have hp laptop from last 2 days sound system is not working

    hi my laptop sound system is not working i cant hear the music

    Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & install the latest Audio driver.
    http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&​lc=en
    ```````````````````````````````````````
    If still no sound,try a hard reset, works sometimes.Disconnect all external devices first.
    1-remove power cord and battery
    2-press power button for 30 seconds
    3-reinstall only power cord for first startup.
    4-power on
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Itune is not working in my laptop which is having windows 8 operating systems

    itune is not working in my laptop which is having windows 8 operating systems after installing itune 64bits.

    Dear Thomas A Reed,
    Thank you so much for you reply. Is that possible to do the retore of my Mac without Disk. I have tried other Movie Disk as you mentioned and that worked properly. so now according to you my disk is not good.
    Its really strange that i am using my installtion disk first time and it has no scratch but its not working. now I guess I have to replace new DVD with this one.
    Thanks again.
    Kind Regards,
    Sghalay81

  • HT1212 my phone touch system has been destroyed i have to make a backup in laptop but when i m connecting ma device to itunes of ma laptop so its saying your device have a paascode like ma phone touch system is not working how should i type ma pass word ?

    my phone touch system has been destroyed i have to make a backup in laptop but when i m connecting ma device to itunes of ma laptop so its saying your device have a paascode like ma phone touch system is not working how should i type ma pass word ??? is there any way to open ma device from laptop nd sync my data , contacts etc to ma laptop ... i have to make my phone repair then...please help with thiss...

    Sorry No, if your screen is broken, then you won't be able to unlock your phone.
    You do backup your phone on a regular basis right?

  • Audio device is not working, i have installed proper drivers, but audio device is not working

    hi,
    I have installed registery mechanic last week and made a system run in my laptop. After re starting my laptop, my audio devices are not working fine. I have installed the drives correctly and they are reflecting in program lists, how ever the audio device is not working. If I am reinstalled the system,  My audio device is working fine, I have installed a fresh OS, but sitll its not working fine, could you help me to fix this one.

    Tecra A8
    Model No = PTA83L-04C02N
    Can you please tell me from where I need driver so that my "Fn" key will be operation? Right now I tried to use "Fn" with F6 and F7 which suppose to change screen resolutions but nothing is happening.
    Can you please tell me if I reinstall New OS (Windows XP - Sp2) then in which order which driver and Toshiba software I should install?
    Hard to find XP drivers and utilities for that machine, Manoj. But you're in luck because the Asian part-number family PTA83L corresponds to the European PTA83E.
    Go to the European download site and look up the Tecra A8 with Short Model No. PTA83E. You'll find 40 XP drivers, utilities, and BIOS updates.
    Install the Chip Set Utility first, then the Display Driver, and then the other major drivers. Install the Common Module prior to Toshiba utilities and other programs.
    Good luck!
    -Jerry

  • My sound system is not working after my last updates on my imac,what shall i do to get fixed?

    Hello any body who can help me out here?
    My sound system is not working on my imac after the last updates,
    WHAT SHALL I DO FOR????

    apollos211,
    You marked this as solved, so chances are no one else will respond.
    You can try going Applications>utilities>audio MIDI set up, output tab and check to see if built in is selected.
    Also check in system preferences>sound >output and see what is selected there.
    If you look in the headphone port and see a red light (this means it is in digital mode), try taking a set off headphones and plugging them in and out several times also wiggle them around gently. There is a micro switch that sometimes gets stuck.
    Hope this helps, if still no joy try reposting so that more contributers might check it, as once checked as solved it reduces the number of people checking.
    All the best

  • External sound system is not working

    Hi, the sound system is not working for my MacBook. It is working perfectly for my PC, however, when I plug it into my mac, every sound playing is being paused (e.g. iTunes are being paused on the second playing). What could be the issue?

    That is what I am asking. It just does not make since that the Macbooks audio out/headphone plug works on some systems and not on that particular system.
    If the system you are trying to use does not plug into the AC wall socket to get power then that could be one of the problems. But I believe you have try to tell us that is does plug into the AC wall plug and then plugs into the Macbooks headphone plug.
    Is it possible that the Jack on the sound system you are experiencing problems with is bad?
    Does the sound actually pause or just cut sound in/out similar to how a loose speaker wire might sound like?
    Have you tried using this sound system on a different computer to see if the problem still exist?

  • Craetive Sound Blaster X-Fi Xtreme Audio Notebook will not work in just any Lapt

    The following is an email I just sent to Creative support ear Sirs or Madam:
    I have been a Creative user ever since I've been using computers.
    Recently I visited your website in search of a better sound card for my laptop as I work in Iraq and I'm home on R&R. In Iraq all we have to do on our off time is listen and share music files. On your website I found a Creative sound blaster X-Fi sound card which fit my needs perfectly. I called Creatives support number and the lady that answered informed me that they did not have any in stock at the Creative center,,,,she refered me to the Dell website for purchase. I indeed ordered the th blaster X-Fi. When the sound card arri'ved I was very excited. I plugged in the card and nothing ! I went over the instructions several times before calling the Creative tech line. I was informed after 20 minutes with the tech person that it would not work in my laptop. the tech person told me it will only work in newer lapto
    ps.
    My laptop is a one year old toshiba satellite A05-S7 which I bought at the military PX in Iraq april 06. No where on your website did it say that it wouldn't work in my particular laptop. because of shipping charges and restocking fees I am forced to keep this card which will not work of course until I buy a new Laptop. I was informed buy your Tech support person that I needed an Audigy 2 zs notebook card for my laptop,,,well Creative of course didn't stock or have that card so I have searched High and low on the internet for this card with no avail. Today ( 6 nov 07 ) I am forced to order a **competitor** sound card which will fit my laptop. I am very upset and disillusioned with Creative at this point. I am sure my email will most likely go un-noticed as does most emails or letters to manufacturer's complaining about there products or service. It looks like when I return to Iraq I will have to promote the **competitor product** sound card as the card to use. I am very sorry this has happened and I hope you ad to your website the laptops this X-Fi card will work and not work in.
    Message Edited by Dale-CL on -6-2007 :29 AM

    First, please refrain from mentioning/discussing competitor products on this forum, as it is against the rules.
    Next, you are correct that the X-fi Xtreme Notebook will not work in any notebook. As it states in the System Requirements, it requires a ExpressCard slot to function. The Audigy notebook card requires an older PCMCIA slot, which is what your laptop has. I'm sorry the Xfi card didn't suit your needs, but you will have to have the newer, faster slot in order to use it as it states in the requirements.
    DaleMessage Edited by Dale-CL on -6-2007 :5 AM

  • Blaster X-Fi Xtreme Audio Notebook will not work in just any Notebo

    This is an email I just sent to Creative support. It reads as follows :
    Dear Sirs or Madam: I have been a Creative user ever since I've been using computers.
    Recently I visited your website in search of a better sound card for my laptop as I work in Iraq and I'm home on R&R. In Iraq all we have to do on our off time is listen and share music files. On your website I found a Creative sound blaster X-Fi sound card which fit my needs perfectly. I called Creatives support number and the lady that answered informed me that they did not have any in stock at the Creative center,,,,she refered me to the Dell website for purchase. I indeed ordered the th blaster X-Fi. When the sound card arri'ved I was very excited. I plugged in the card and nothing ! I went over the instructions several times before calling the Creative tech line. I was informed after 20 minutes with the tech person that it would not work in my laptop. the tech person told me it will only work in newer lapto
    ps.
    My laptop is a one year old toshiba satellite A05-S7 which I bought at the military PX in Iraq april 06. No where on your website did it say that it wouldn't work in my particular laptop. because of shipping charges and restocking fees I am forced to keep this card which will not work of course until I buy a new Laptop. I was informed buy your Tech support person that I needed an Audigy 2 zs notebook card for my laptop,,,well Creative of course didn't stock or have that card so I have searched High and low on the internet for this card with no avail. Today ( 6 nov 07 ) I am forced to order a **competitor** sound card which will fit my laptop. I am very upset and disillusioned with Creative at this point. I am sure my email will most likely go un-noticed as does most emails or letters to manufacturer's complaining about there products or service. It looks like when I return to Iraq I will have to promote the **competitor** sound card as the card to use. I am very sorry this has happened and I hope you ad to your website the laptops this X-Fi card will work and not work in.
    Message Edited by Dale-CL on -6-2007 :30 AM

    First, please refrain from mentioning/discussing competitor products on this forum, as it is against the rules.
    Next, you are correct that the X-fi Xtreme Notebook will not work in any notebook. As it states in the System Requirements, it requires a ExpressCard slot to function. The Audigy notebook card requires an older PCMCIA slot, which is what your laptop has. I'm sorry the Xfi card didn't suit your needs, but you will have to have the newer, faster slot in order to use it as it states in the requirements.
    DaleMessage Edited by Dale-CL on -6-2007 :5 AM

  • My audio device is not working

     hello
            I don't know the reasone behind it but my audio device is not working but I rember accedentally i uninstail my IDT audio device.

    Hello rasfunkey,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand that you have uninstalled your audio drivers and require assistance. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
    How Do I Find My Model Number or Product Number?
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • My Internal Microphone Array (IDT High Definition Audio Codec) is not working

    Hi,
    My Internal Microphone Array (IDT High Definition Audio Codec) is not working.
    I cannot do Skype calls.
    I have already tried everything but still I'm not able to fix the problem.
    Could you please advice me what to do?
    Could you please provide me with a link with the drivers I may need to reinstall.
    My computer is HP, Windos 8.1, 64-bit operating system, Intel i-7 processor.
    I would really appreciate your quick answer to resolve this issue.
    Many thanks,
    Antonio
    This question was solved.
    View Solution.

    Hey,
    Try installing this driver: IDT High-Definition (HD) Audio Driver
    If that fails, try using the HP Recovery Manager to roll back to the factory installed driver.
    Test after both. Let me know if either option worked.
    I worked on behalf of HP.

  • "Itunes has detected a problem with your audio configuration. Audio/Video may not work properly".

    Turned my Dell running windows 7 off 2 days ago. Turned on today.  Launched ITunes and got message "Itunes has detected a problem with your audio configuration. Audio/Video may not work properly".
    All my albums are there but won't play.
    Deleted Itunes and reinstalled. Same as before.
    Any ideas ??

    Hey MrCurwen,
    I was able to find an article that included the same error message you're experiencing:
    iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
    http://support.apple.com/kb/TS1371
    According to that article, if you see the error message "iTunes cannot run because it has detected a problem with your audio configuration," QuickTime may need to be reinstalled. Please follow the steps below to uninstall QuickTime and then download and install QuickTime using the QuickTime standalone Installer.
    On the Start menu, click Control Panel.
    Follow the steps appropriate for your Windows operating system below.
    Windows Vista and Windows 7: Click Uninstall a program (or if using Windows Vista's Classic View of the Control Panel, click Programs and Features) and select QuickTime in the list of currently installed programs.
    Click the Remove button (or Uninstall for Windows Vista and Windows 7) and follow the prompts to remove QuickTime from your computer.
    Download QuickTime. Note: There are two options for downloading QuickTime, be sure to select the option that does not include iTunes.
    During the download:
    If you choose to run the installer, proceed to the next step.
    If you choose to save the download, double click the QuickTimeInstaller file, then proceed to next step.
    Follow the on-screen instructions to install QuickTime.
    Reopen iTunes.
    Cheers,
    David

  • Muse not work on my laptop.

    I've downloaded my Muse apps on my laptop but the shortcut didn't created and it seems not working for my laptop.
    I found out the Muse requires that the minimum process is 2.33GHz but my windows 7 32 bit laptop is 2.20GHz.
    Is this the reason why Muse doesn't work on my laptop?

    Nothing to do with your processor speed. Probably something else, but without exact system information nobody can say anything.
    Mylenium

  • Sound system is not working. Stand option no more available.

    I have HP pavillion dv 1000. After formatting the laptop, sound system is not working. I can't hear any video sound; stand by and hibernate options are no more available. Please help me.
    This question was solved.
    View Solution.

    Nazia2011 wrote:
    I have HP pavillion dv 1000. After formatting the laptop, sound system is not working. I can't hear any video sound; stand by and hibernate options are no more available. Please help me.
    Well actually, if you really performed the impossible as you stated "formatted the laptop" how could anything work?
    One can format and partition a hard disk which is a component of a laptop. Without reinstallation of an OS how can anything work?
    Please restate in clearer terms what you did to which component to achieve nothing working.
    Identify your notebook in more concise terms than just the series number from the front. Turn your notebook over and look at the tag. Post all but the serial number from the barcoded tag.
    Best regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

Maybe you are looking for