Audio tracks are not importing into Premiere Pro CS3

I am importing video files but audio does not seem to come attached. I know that the files have audio since I've check iwth other media players. What may I be missing?

Most likely a CODEC that is not designed to be edited
Work through the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed, report back with the DETAILS asked for in the questions at the end of that link... For question #1 use the FREE http://www.headbands.com/gspot/

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like magic ! how cool...
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Some kind of answer would be awesome... there are Adobe staff members on here right?

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Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
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When you open the New Sequence dialog, does it look like this:
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Specifically, what you need to do is:
Deactivate your installation (Help > Deactivate)
Uninstall Premiere/Production Premium/Master Collection. Reboot.
Download and run the Adobe CS5 Clean Tool. Reboot.
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Audio tracks are not importing into Premiere Pro CS3

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