Audio & video playback issues

So here’s the deal…
I just bought my Mac Pro (3Ghz, 3GB RAM) two weeks ago and have had problems ever since. I’m working with HD video in Final Cut Pro and the audio and video playback is glitching pretty bad. I know that it isn’t a software issue because the video and audio work just fine right after I start up my computer but as soon as I render the project or open another application the issue returns. This problem also occurs in iTunes, Soundtrack and QuickTime. Even the mouse will start to stutter. I have tried just about everything. I have reset the computer, trashed my startup folder (both recommended by Apple technicians) added a new user, reinstalled the system’s software and all the applications.
I also own a PowerBook (1.5 GHz), which works just fine with playing back HD video and audio and actually runs faster then the Mac Pro. I have no idea what’s going in here. Any help would be greatly appreciated. Thanks in advance.

Ok so I'm a bit of a dummy. This issue has been really bugging me so I decided to try a lens cleaner to see if it would help. It didn't unfortunately. I then uninstalled the drive and rebooted rather than scanning for hardware changes. This improved things a bit-I was able to play a cd normally in Media Player but nothing else. I checked the IDE controllers again and the secondary channel this time was running in PIO mode. I uninstalled the sencondary controller, rebooted and voila! The controller reinstalled, is now running in Ultra DMA Mode 2, DVDs and CDs now play fine. Either the lens was dirty and causing time out issues while reading discs which caused the change to PIO or I just missed it when I first checked. Either way, thanks for the help.

Similar Messages

A105-S4284 audio/video playback issues

When I play a CD or DVD using Media Player, Media Center, iTunes or InterVideo WinDVD, I get choppy/slow video and slow/choppy audio with popping sounds. When I play video or audio already on my hard drive or stream from the web I don't have this issue. I've tried uninstalling the audio, video and DVD drive drivers, then let Windows find and re-install the drivers/hardware and the problem is still there. I've tried downloading and installing the latest drivers on the Toshiba site for audio and video and still the problem continues. I also dowloaded and installed a much newer but generic video driver from Intel's site and I still have the issue.
Anyone have any other ideas?
Thanks.
Solved!
Go to Solution.

Ok so I'm a bit of a dummy. This issue has been really bugging me so I decided to try a lens cleaner to see if it would help. It didn't unfortunately. I then uninstalled the drive and rebooted rather than scanning for hardware changes. This improved things a bit-I was able to play a cd normally in Media Player but nothing else. I checked the IDE controllers again and the secondary channel this time was running in PIO mode. I uninstalled the sencondary controller, rebooted and voila! The controller reinstalled, is now running in Ultra DMA Mode 2, DVDs and CDs now play fine. Either the lens was dirty and causing time out issues while reading discs which caused the change to PIO or I just missed it when I first checked. Either way, thanks for the help.

Error message after upgrade to iTunes 11: "iTunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly." At this point my PC running XP loses all audio.

Several attempts to upgrade to iTunes 11 have failed. After an upgrade to 11 the error message reads: "iTunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly." At this point--after the upgrade to iTunes 11--my PC running Windows XP loses audio playback for all functions--in iTunes, in the browser and the volume icon disappears from the System Tray. Only by removing iTunes 11, and then using System Restore to turn back the OS settings can I return the PC to normal functioning.
I did that. I reinstalled iTunes 10.5. Everything seemed fine, but when I try to plug in and copy a CD to my iPhone 4S an error message reads roughly: 'iPhone 4S requires iTunes 10.5 or higher to work.'
What might be the problem with my audio configuration?
Why doesn't my iPhone 4S work with iTunes 10.5? It used to work with iTunes 10.5.
Please advise.
ep

This forum is for questions about iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forums.
Regards.

When I connect my I pod shuffle to USB it shows an error message - " I Tunes has deducted a problem with your audio configuration. Audio/Video playback may not operate properly" due to this problem each and every earphone am inserting goes unusable

When I connect my I pod shuffle to USB it shows an error message - " I Tunes has deducted a problem with your audio configuration. Audio/Video playback may not operate properly" due to this problem whenever i connect earphone each and every earphone gets un usable. Already made a factory reset. please arrange for a rectification.. :'(

Hi Ganeshpandianm,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
http://support.apple.com/kb/TS1371?viewlocale=en_US
"iTunes cannot run because it has detected a problem with your audio configuration"
Cheers,
- Judy

Video playback issues in Air for Android

Hello everybody
I am developing an advertisement application which plays multiple videos. I have faced a very strange problem: nor the simple Video nor the StageVideo are not visible when I run the app on target android device. I can hear the audio but the only way to get the video is to press back button and then get back to app but in this case the video goes over the UI. This happens only on a target device which is a chinese sibo android tablet. It has android 4.1 on board. I have seen a lot of people had the similar issues:
http://forums.adobe.com/message/5429125
but the solution mentioned there - adding <containsVideo>true</containsVideo> to the manifest xml doesnt help
I am using adobe air 4.0 sdk and the air 4.0 runtime on the device. I have tried to change renderMode to CPU/Direct/Auto but it doesn change anything.
The other three android devices I have - toshiba thrive tablet(4.0.4)/ eken tablet(4.2.2)/ htc desire c(4.0.3) play all the video content without any problem.
Any advice will be highly appreciated,
Max

Hi, Chris,
I think this issue: Bug#3832525 - [Android] Video + Stage3D = Video don't work but sound continue playback
Also there is many critical video playback issues:
Bug#3759420 - [Platform_Windows] GPU accelerated video stop playing when screen resolution changes after NetStream.Buffe…
Bug#3810201 - [Android] H.264 video rotating problem
Bug#3503389 - [Platform_Android]StageVideo attachCamera()
Bug#3802932 - [iOS] Video stops playing
Bug#3840986 - [iOS] Simple Video object doesn't work with H.264 (MP4) videos
Bug#3779843 - StageVideo + NetStream + Starling = R6025 Error
Bug#3626740 - H.264 playback conflicts with Stage3D (Android)
Bug#3832327 - [Android] NetStream decodedFrames don't work
Bug#3832141 - Video is not working if you seek on NetStream.Play.Stop and have a bufferTime
Bug#3810979 - AIR on iOS: Using StageVideo makes 2D Display objects opaque/black over Stage3D
Bug#3578045 - new Video() android black screen
Bug#3703836 - Black screen on Samsung Galaxy S4 and Nexus 7 device
Bug#3837870 - [iOS] StageVideo + Stage3D = video not displaying but sound playback
Bug#3840983 - [Android] Returning from Alarm Clock causes black screen when using Video with GPU acceleration
Bug#3840999 - [iOS] [Android] Turn off screen at NetStream.Buffer.Flush causes video not work or crash with some videos
Bug#3844059 - [iOS[ Switching between multiple NetStreams not work
Bug#3773944 - Video view top at android 4.3
and more
All of these problems very important for our business. Often we cannot create stable AIR applications when we need to use videos.
Could you force for faster fixing these issues?

OS X 10.8 video playback issues

since upgrading to OS X 10.8 I have several video playback issues.
I have a lot of videos ripped to my Drobo NAS, connected bij FW 800 to my MacMini (4 GB, 2009). Until recently, playback was smooth, either with VLC or DVD Player.
Since upgrading to OS X 10.8, DVD Player is not playing VIDEO_TS folders anymore, all I get is a chequered screen. This is also happening on my MacBookPro and my iMac i7, so this is not a specific hardware issue.
After upgrading to OS X 10.8.2, videos are playing back jerky and audio is out of sync in VLC and QuickTime.
Since I have 10,000+ videos in my library, this is absolutely unacceptable
I tried reinstalling OS 10.8, and trashing the prefs, but to no avail.
please help.

Are you running the latest version of VLC player?
http://www.videolan.org/vlc/download-macosx.html
Hope this helps

When I go to open Itunes I get a message that says "Itunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly.

When I go to open Itunes, I get a message saying "Itunes has detected a problem with your audio configuration. Audio/Video playback may not work properly. I've tried closing and re-opening Itunes but it still comes up. I've also tried removing quicktime, repairing Itunes and restarting my computer after that. It still says the same thing. I've also tried reinstalling Itunes as well.

Hi Ganeshpandianm,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
http://support.apple.com/kb/TS1371?viewlocale=en_US
"iTunes cannot run because it has detected a problem with your audio configuration"
Cheers,
- Judy

This message recently popped up on my PC - "iTunes has detected a problem with your audio configuration. Audio/video playback may not operate properly." What does this mean and how to fix ??

Hi Everyone - recently this message popped up on my PC, when I was trying to import cd's into the iTunes library and then onto my iPod - "iTunes has detected a problem with your audio configuration. Audio/video playback may not operate properly." Can anyone tell me what this means and how to fix it ?? I am not fantastically PC savvy, so any information explained fully and all steps to follow to get my music playing again would be great !! Thanks, SC

Hi B, thanks so much for helping me troubleshoot !!
Ok, so when I went in to check the Audio tab of the Sounds and Audio Device Properties, I found the following:-
* Sound Playback Default Device = No Playback Devices.
* Sound Recording Default Device = No Playback Devices.
* MIDI Music Playback Default Device = No MIDI Playback Devices.
All text in this drop-down box were light grey, and therefore unable to be selected or altered.
I also tried playing a cd through Windows Media player, to see if I could get sound a different way. When I put the cd in and clicked on Play, the following message appeared, "Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your PC, it may be in use by another program, or it may not be functoning properly."
Any ideas ? I had sound previously, but then a work colleague re-built the PC to add more space to the hard drive, and since then, no sound. I know this may now not just be an iTunes issue, but I would appreciate any assistance you can offer.
Thanks again,
Shell

HT1199 cannot play songs, the following comes up - Itunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly. Can anyone help. Cheers Wade Johnson

Cannot play songs, the following comes up - Itunes has detected a problem with your audio configuration.
Audio/Video playback may not operate properly.
Cheers
Wade Lawrence

Hello Wade,
This is typically indicative of an issue with the installation of QuickTime on your computer. The following article provides steps for reinstalling QuickTime to resolve the issue.
"iTunes cannot run because it has detected a problem with your audio configuration"
Resolution
QuickTime may need to be reinstalled. Follow the steps below to uninstall QuickTime and then download and install QuickTime using the QuickTime standalone Installer.
On the Start menu, click Control Panel.
Follow the steps appropriate for your Windows operating system below.
Windows XP and Windows 2000: Open the Add or Remove Programs control panel and selectQuickTime in the list of currently installed programs.
Windows Vista and Windows 7: Click Uninstall a program (or if using Windows Vista's Classic View of the Control Panel, click Programs and Features) and select QuickTime in the list of currently installed programs.
Click the Remove button (or Uninstall for Windows Vista and Windows 7) and follow the prompts to remove QuickTime from your computer.
Download QuickTime. Note: There are two options for downloading QuickTime, be sure to select the option that does not include iTunes.
During the download:
If you choose to run the installer, proceed to the next step.
If you choose to save the download, double click the QuickTimeInstaller file, then proceed to next step.
Follow the on-screen instructions to install QuickTime.
Reopen iTunes.
iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
http://support.apple.com/kb/TS1371
Cheers,
Allen

ITunes cannot recognize touch/audio/video playback will not function

All right, I asked apple support about this and didn't even get the dignity of a response, so here goes. My computer crashed a while ago, and when we rebooted it, this started: Whenever I plug my iPod into the computer, I get a message saying "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again." So I followed those instructions, and I still get the same result.
A reason I think this might be happening is because I installed the iPod Touch update (not the one you have to pay for, but the one that puts that grey strip across the bottom of the home page), then the computer crashed. So maybe the update is installed on the iPod but not on iTunes? I'm not even sure how to get the update again to be honest.
There are a number of things that we have not reinstalled yet on the computer, like our audio/video playback. Whenever iTunes is started I get this: "iTunes has detected a problem with your audio configuration. Audio/video playback may not function properly." And it doesn't--we have no sound on the computer right now. That is something I would like to change ASAP, I'm just dying to hear some new music.
And when I say we have no sound, I mean zero sound capabilites: iTunes, Windows Media Player, even the internet, there is nothing at all.
I really don't know much about computers, and I just didn't know where else to turn. Thanks to anyone who thinks they can help.

Hey dbsabres06,
Use the steps in this article: http://docs.info.apple.com/article.html?artnum=93698 to uninstall and reinstall the Apple software on the computer. The Apple Mobile Device support is the driver that allows the iPhone and iPod touch to be recognized.
For the audio configuration issue, try the tips in this article:
http://docs.info.apple.com/article.html?artnum=304424
Not hearing audio from system events, or applications like windows media player might be a driver issue.
Try running your windows updates or checking your computer manufactures website for updates.
Jason

Intermittent stalling during audio/video playback

This issue is driving me up the wall. I hope someone can help.
Often, while listening to (for example) iTunes, playback stalls and there is silence for several seconds. If I listen to music for an hour, I guess I might experience the issue anywhere from 3-6 (?) times — though sometimes I can go for more than an hour without it happening. But: it doesn't just happen with iTunes — the same thing happens from time to time when using VLC for video playback (usually accompanied by some video artifacts), or HTML5 video playback within Safari. (I don't have Flash Player installed, though I occasionally use Google Chrome for Flash content; if I recall correctly I think the same thing sometimes happens with Flash videos/audio within Chrome too.)
Along the same lines, now and then I notice that when attempting an action within Mail.app, a task will appear in the Activity Window that's something like, 'waiting for the hard drive,' with a barber pole and stop sign. This will delay my action for several seconds. I suspect this is a different manifestation of the same underlying problem that causes the playback stalling.
I DON'T typically get the swirling beach ball of doom when any of these things happen. Mouse pointer does NOT freeze, and the system seems responsive in all other ways during these episodes.
I'm pretty Mac savvy, and I make sure to do regular hard drive maintenance (verifying volume with Disk Utility, rebuilding directory with DiskWarrior, etc.). My startup partition is only about 2/3 full. This week I used iDefrag to defrag the hard drive, thinking it might fix the problem, but nope it still happens. SMART diagnostics have never shown a problem.
When researching this issue on the web, some folks have suggested keeping an eye on the log files (Console.app), and Activity Monitor. I definitely haven't found anything in the log files that coincides with incidents of stalling. And nothing in particular seems to 'spike' in CPU activity in the Activity Monitor at the same time as the stalling; at least not that I've noticed.
I'm pretty good about keeping apps up to date, and I don't have too many apps running in the background. But the problem persists even when I've quit everything else except the app that's doing the audio/video playback.
This has been going on for a long time, and nothing I've tried has helped. Any advice or suggestions, anyone??
- Gord

Checking Console.app messages once again, the following lines seem to coincide with at least some of the stalling incidents:
===
2013/03/05 1:32:33.231 am Finder[595]: PlotISImageRef 0x29f50026 InContext 0x7f986b3c1340 in {33.000000,493.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. (err=-2582)
2013/03/05 1:32:34.499 am Dock[590]: no information back from LS about running process
2013/03/05 1:34:58.597 am Safari[8023]: PlotISImageRef 0x20990018 InContext 0x7ffb9b9d6ea0 in {33.000000,493.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. (err=-2582)
2013/03/05 1:35:00.853 am Dock[590]: no information back from LS about running process
2013/03/05 1:35:39.917 am TextEdit[8026]: PlotISImageRef 0x25910017 InContext 0x7f8873a45940 in {33.000000,493.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. (err=-2582)
2013/03/05 1:35:41.186 am Dock[590]: no information back from LS about running process
2013/03/05 1:42:14.318 am Finder[595]: PlotISImageRef 0x29f50026 InContext 0x7f986c064400 in {33.000000,514.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. (err=-2582)
2013/03/05 1:42:15.986 am Dock[590]: no information back from LS about running process
===
Any significance to this? Thanks for any help.
- Gord

I just moved my itunes library from a win 7 computer to a win 8.1 computer. Getting an error message "iTunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly. Can't play CDs or get audio file from web!

Help! I just moved my itunes library from a Win 7 computer to a new Win 8.1 computer following the instructions on the itunes website. Everything is good except I'm getting an error message on the Win 8 computer if I try to play a CD or get an audio file off of the internet. I get an error message that says "iTunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly. I don't know where to look for or fix the audio configuration on the win 8 computer. As far as I can tell the iTunes configuration looks the same as on the other computers in the house. At this point I don't dare plug my ipod touch into the Win 8 computer for fear it will get messed up.

I have the same problem and I know that it is due to my PCI Audio driver not being compatible with WIndows 8.1.
iTunes isn't the only program that can't direct sound to the built-in speakers anymore. The obvious solution would be to update the drivers, but unfortunately Dell does not provide an updated driver for my model, so I am stuck with that.
However, saying that, only my laptop speakers are affected by this. I can use sound fine on applications where I can choose the output device and direct sound to the head phones, but for some reason iTunes does not let you choose the audio device manually.
To listen to music I imported the iTunes Library in Windows Media Player and changed the audio output using the following instructions: http://windows.microsoft.com/en-us/windows7/c00d11ba
However, I would also like to rent movie's from iTunes,
Would be great if iTunes would let you choose the output device, too, like most other applications using sound from Skype to Windows Media Player,...

WINDOWS VISTA ITUNES VIDEO PLAYBACK ISSUE!!!!!! AAHHHHHHH!!! HELP!!!!!!!!!!

am using a Dell XPS GEN 5 PC with Windows Vista Premium Edition as the current OS installed. I have latested up date for Itunes and QuickTime (7.1.6) Installed. I have recently bought and downloaded 3 of the Original Star Trek Tv Shows from Itunes. When I try and play one of them, they don't work. The Screen comes up, the show starts, then stops. Sometimes the sound keeps on playing, and then stops. Sometimes it just dosent even come on. I'm guessing (as a highly advanced Windows PC User) That this ia a "video/playback issue, related to a Apple/Vista Compatibility problem. I would like help solving this problem.

hi slideaway!
my computer has a right proper meltdown, switching itself off and restarting to a "Windows has recovered from a serious error" sort of message.
good lord. are you getting any sort of blue screen? if so, what numerical and text codes are you getting with it? (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages
if you're not seeing a blue screen (or just a flash of one), we can use this technique to make hidden blue screens appear for us:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
love, b

Problem with audio configuration that affects audio/video playback

Recently, when I watch video on i tunes that sound and picture to not match up. Sound seems to be on-time but the picture is jerky and behind. I un-installed my video driver and reinstalled. Problem persisted. I started my computer in safe mode and it said there was a problem with the audio configuration that effected audio/video playback. I uninstalled i-tunes and re-installed and the problem still persisted. I'm at my wits end and it is driving me crazy. Windows Vista is automatically updated so that's not the problem. Please help.

Have you had a chance to look at this troubleshooting page? It may be of some help: iTunes for Windows: iTunes has detected an audio configuration problem

Quicktime 7.6 video playback issues

I upgraded to quicktime 7.6 yesterday and is has caused video playback issues when in higher performance with my Macbook pro. I am trying to play 1080p footage in the h.264 compression codec and it is now stuttering. It played fine in my previous quicktime player before the upgrade and it seems to play fine in the better battery setting. The problem occurs with the 9600 nvidia chip but the 9400 works okay. This is troublesome because the 9600 should out preform the 9400.

Update: The problem only happens with MacOS 10.5.6. Running the pre-installed MacOS 10.5.5 the 9400M and 9600M displays movies smoothly using QuickTime 7.6. Disabling hardware-accelerated playback by deleting the "AppleVAH264HW.component" in "/System/Library/Quicktime" also "solves" the problem.

Audio & video playback issues

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