Audio will not load into PRE 7

I just bought a Canon Vixia HF R10 Camcorder.  It records audio in Dolby Digital Plus. It is hard disc High Def.  When I import the files from the camera into PRE 7 the audio does not come with the video.  I know the audio is making it into my computer because the files play fine in windows medio player.  I get the video from the file into PRE 7 but no audio at all.  Can anyone help?

Glad to see that you posted here, and welcome to the forum.
Let's start with a few questions:
When you run the AV files from the camera through the great, free utility, G-SPOT, what does it show, especially for the Audio CODEC, and channel-count? A screen-cap of G-Spot would be very useful.
If you Import a WAV file (like one of the sounds from Windows) into PrE, do you get Audio there? This is but a test, of the Audio Hardware settings.
What is your Project Preset?
Good luck, and many others will be by soon.
Hunt

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