Audiobooks lose their last location when connecting iPhone to iTunes

This is a major inconvenience when in the middle of many several hour audiobooks (m4b).
Tech support is no help and all they tell me is that they are looking into it. This has been happening for YEARS.
I guess I'm one of the few that listen to audiobooks because between this and podcasts tech support knows NOTHING about these functions. This is terrible as I have to load up as many audiobooks as I possibly can...and...listen to them all before attempting to add music, video, audiobooks or sync contact/calendar info with the computer.

Yes, it does work up until I sync the iPhone with iTunes. Then ALL the audiobooks are reset to the beginning. (Podcasts are nuked during this process as well by the way)
You can imagine just how frustrating it is when you are well into several books.
I dread connecting the phone to the computer because of this and what it does to my podcasts also.
Apple has had their best and brightest working day and night tirelessly on this for over a year. The poor schlubs that field the calls are repeatedly told by the "engineers" that they are working on it. When in reality, no one has a clue what is happening and they have even gone so far as to tell me that this undesired behavior is actually a feature.
I don't feel bad. Apparently I'm not the only one that has heard this explanation. I've heard others have also been told the same thing by Apple when something doesn't work as expected that it is a "feature." However, they didn't get a long story as I did as to why I should enjoy this particular feature.
Nice huh?
Don't test your iPhone on my account. I wouldn't want you to experience the same frustration as I have. But...if you do, please let me know if it happens to you also.
Thanks Katrina

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