Audition CS6 Crashes on Save and Attempts to Recover - Temp File Solutions?

Question

After a 46 minute session recording in 44.1K, 16-bit, stereo running CS6 on Windows 7, my attempt to save the wav file resulted in a crash with Close Program or Look on Internet for Solution.
Attempts to restart the program and use recovery data worked initially, but subsequent save attempts resulted in the same crash.
Attempts to copy the wav file also resulted in a crash.
Shutdown and restart of the system yielded the same results, in fact worsening on some attempts to recover, where the data file reported 2 errors, eventually resulting in a complete freeze of CS6 when attempting the recovery.
At some point, the recovery option no longer was displayed -- may have been my fault, but there is a large 2+ GB file under c:\Users\(username)\AppData\Local\Temp\Adobe\Audition\5.0 named Audition5Temp9b878c42-d2e1-46cf-b433-9cebd47d6640 with no extension.
I tried importing this as raw data, 44.1K, 2 channel, 16-bit PCM, Default Byte order, but that resulted in what appeared to be a 3-hour file that was very high amplitude noise.
I'm hoping for a means of recovering this data file.  In the years I used CS5.5, I never had a problem like this and recovery always worked in those rare instances when it was needed.
This is my second extended session with CS6, and this crash has left me wondering why I bothered to upgrade.
Is there any hope at all here of recovering this session from the Audition5Temp file, or is it a total loss.
Please let me know.
Yours,
M.B.

Answer 1

Hi Kent,
This issue has come up from time to time and we've traced it to a third-party application that is often installed and running on pre-configured computers. SupportSoft makes a system monitoring application that Dell, HP, Comcast, and others install, but which can interfere with applications. Since Audition uses the OS file dialog API, whereas Photoshop and the other design applications use a native dialog, this support application can often cause us to crash.
It's simple to disable, which should prevent Audition and other applications from crashing. Click the START button (or whatever it's called in Vista) and type MSCONFIG and press ENTER. When the "System Configuration" application launches, click the Services and Startup tabs and uncheck any item that reads SUPPORTSOFT or SUPPORTCMD. Click OK and restart and see if that doesn't fix the Audition issue.
If not, or if you're unable to locate those particular applications, please let me know and we can dig into this deeper.
Thanks,
Durin