Audition has encountered a fatal error and needs to shutdown

Question

All of a sudden, Audition has been frequently giving me this error "audition has encountered a fatal error and needs to shutdown" and shutting down when I select an area using the Paint Brush selection Tool in the Spectral Display. I have made lots of use of this tool in the recent past, editing out noise in recordings. But, this error now makes that tool almost useless.
How can I fix whatever is wrong?
1) MacBookPro with Lion 10.7.4
2) Audition CS6, v5.0 build 708
3) Editing wave files using the Paintbrush tool to select small areas to reduce the level.
4) Does NOT seem file dependent, since this problem has occurred on brand new wave files and previously edited wave files. I do not know if it is restricted to wave files. That is just all record - wave 24/96.
5) The problem generally occurs when I simply select an area. I think sometimes it doesn't surface, until I try to adjust the level.
6) I have used this tool a lot, prior to this problem surfacing. I' had no troubles. then, on a file I hade been making lots of little edit to, to clean up the noise, it suddenly started giving me this error. Since then, any file I have tried to use the Paint Brush tool give me this error. Forces me to save  VERY frequently.
Any ideas?
Mike

Answer 1

Hi Mike,
First, let me ask that the next time this crash occurs, please locate and send the corresponding OS X Crash log.  To locate this file, do the following:
Open Finder
From the menu bar, choose Go > Go To Folder...
In the "Go to the Folder" box that pops up, type: ~/Library/Logs/Diagnostic Reports/ and click Go
Locate the Adobe Auudition CS6_2012... file that is most recently dated and send it as an attachment to [email protected]
I would then suggest two steps to resolve this:
Update Audition:
Click Help > Updates in the menu bar and update Audition CS6 to v5.0.2
If you still experience a crash after updating Audition, let's temporarily reset the preference files for Audition and see if that makes a difference.
Open Finder
From the menu bar, choose Go > Go To Folder...
In the "Go to the Folder" box that pops up, type ~/Library/Preferences/Adobe/Audition/ and click Go
Rename the "5.0" folder to something else, such as "5.0_OLD"
Audition will rebuild these preference files to its defaults on the next launch.  See if this crash is still a problem.
Thanks!