Australian care protection plan / warrenty is not working in Germany

Hi,
I am a couple of month in Germany with my 4S, for which I bought a care protection plan. The iPhone is 4 month old. Now the battery is empty after 3 to 4 hours and I called the apple support hotline in Germany and also ask in an Apple store. Both told me, that they can't help me and replace it, because I bought my 4S in Australia.
I bought the care protection plan to have a cover just for this cases somewhere in the world and know its not working. Both, friendly, apple people told me, that I have to go back to Austalia to have the iPhone replace. They have been serious about that. That mean, I have to fly around the world, just to get a problem fixed?
Apple you are serious about that???
Does anyone has a solution for my problem?

The EU is treated like a single country for warranty and AppleCare purposes. That's the only place where it is so, and is forced on Apple by EU regulations. For all other countries, the iPhone is covered only in the country of original sale. Sorry, but there is no other option.
If you wish to buy something else, by all means you're free to do so. I don't care what you own. But you should confirm that "international warranty" on the Galaxy. Samsung's web site says differently, at least in the UK.
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome.
so it suggests that the warranty is actually not international. I'd suggest you verify in writing that your Galaxy would indeed have an international warranty before you buy. Having a warranty on a smartphone valid only in the country of original sale is quite common, since the carriers are different in each country and hence different models of phone are often required for each.
Regards.

Similar Messages

  • My MacBook Air is not being listed under the My Products tab after adding the Apple Care Protection Plan

    I purchased my MacBook Air from US in December 2013, my company paid for it, so it got listed under their account earlier. So I asked them to remove it from there account and then I added it back to my profile in January 2014. Then it was listed under My Products tab in the My Support Profile page. Later I bought Apple Care Protection Plan for this MBA, and registered that plan with my MBA's serial number and soon after that, MBA vanished from My Products. I thought it might take some time for it to get listed back again after adding the protection plan, but it didn't appeared for quite a long time and so now I am opening this support ticket.
    Now whenever I try to add my MBA again by clicking Register New Product, I am getting "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID?" How can I get my MBA back into my profile?

    AppleCare does not cover accidental damage, but try taking it to an Apple Store and see what they say!

  • Does apple care protection plan have warranty on battery or not?

    does apple care protection plan have warranty on battery or not?

    If the battery is defective, yes.
    AppleCare - FAQ

  • What is the difference  between apple care protection plan and apple care

    What is the difference between apple care protection plan and apple care +

    apple care protection plan
    That is the extended warranty (total of 3 years including the standard warranty for the first year) for any Mac computer.
    apple care +
    That is the extended warranty (total of 2 years including the standard warranty for the first year) for any iDevice (iPad, iPhone, etc).
    For either, the standard warranty is usually referred to as hardware warranty (not Applecare); see an example for the warranty for an iMac:
    http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html
    whereas the extended Applecare is referred to as that:
    http://www.apple.com/legal/sales-support/

  • Activating my macbook pro 13" Apple Care protection plan

    I purchased my macbook pro 13" in February 2011 from JBHIFI. I have not been using my laptop much and only recently opened up the original box for the laptop and found the apple care protection plan I had purchased with it, however not activated.
    And so, I've tried activating it online providing registration & serial numbers, however it says the following when I try and activate it;
    "We apologize for any inconvenience, but registration for this product requires additional documentation. Please submit your proof of purchasefor review by Apple. If your registration is accepted, your product will be covered."
    - I click submit your proof of purchase
    - which then asks me "Please provide your mailing address and describe the reason for your submission."
    After that it then asks me to provide the following information...
    Gather your sales receipt (with the receipt number, product description, original date of purchase, and reseller details).
    Gather the documentation that includes the agreement number for your AppleCare product, if applicable.
    Tell us how you want to send your proof of purchase.
    The problem is, i NO longer have the receipt, and so can not pass this stage. Why is the registration process being difficult for me?
    If it helps, I tried registering over and over, not realising I had been pressing 1 key wrong (about 4 times).
    Help would be appreciated, thanks.

    ah... I'll have to wait till tomorrow... they are closed today.
    (Australia).

  • I use Pro Logic 9 and see that to upgrade to Pro Logic X I need to buy the full package again. Does apple offer special conditions for their Apple clients ? Are users of apple care protection plan better served ?

    I use Pro Logic 9.1.8.  and see that to upgrade to Pro Logic X I need to buy the full package again. Does apple offer special conditions for their Apple clients ? Are users of apple care protection plan better served ?

    Old saying applies here most of the time......
    "If it ain't broken, don't fix it"
    I choose to use LP9 with Snow Leopard myself (10.6.8 and 9.1.6) for most of my commercial work simply because I find that combo very stable and provides the best overall performance for my setups here... but I am also using LPX with Mavericks as part of my client support and that works fine too although with a drop in performance due to the heavier demands made on the hardware by the newer OS X and LPX graphic routines for example..

  • My apple care protection plan expires in december would I be able to buy another term online?

    My apple care protection plan expires in december would I be able to buy another term online?

    yes i understand but i meant when it is close to its experie date i want to buy more coverage for my iphone, because i beleive i can only but more coverage/warranty if it is still in the covered period otherwise i can not purchase addition coverage for another term,  thanks for the eads up

  • Explain me about Apple care protection plan validity and coverage in india

    Explain me about Apple care protection plan validity and coverage in india

    From what I have read in the past, because India has no formal Apple stores and relies on a  re-seller system that hardly justifies the name, getting warranty service is difficult.   Those who sell Apple products tend only to service the products they have sold.    If you import a Mac, for example, the value of the international warranty appears to be at the whim of these re-sellers and I have seen many examples where they simply delay any service almost indefinitely.   All you can do is make a nuisance of yourself with Apple's head office and hope they will put pressure on these errant sellers.
    The problem, it appears, is that the Indian government will not allow foreign companies to hold a controlling interest (or more than 50 %) of the shares ... as a result, I read, Apple will not open their own stores.

  • I cannot get my apple care protection plan to submit

    For whatever reason I am allowed to complete the entire form for the Apple Care Protection Plan but it stops at the final submit button and freezes the page. I have tried three times now and nothing seems to be working. At one point the computer told me that my phone wasn't activated...which is far from true I believe - I have had this phone since it came out. Can anyone please help me?

    Call AppleCare. An AppleCare agent should be able to help you register your agreement number if you are unable to do so.

  • Apple Care Protection Plan for used Macs

    I am planning to buy a used Mac. If it is out of warranty and not already under an Apple Care Protection Plan, can I buy some type of Care Plan for it?
    thanks,
    john

    You might want to look into buying a refurb from Apple. They come with a one-year warranty, and if I am not mistaken you can also purchased AppleCare for refurbs:
    http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=AA9 C1548&nclm=CertifiedMac

  • Apple Care Protection Plan Question

    I am experiencing trouble with my trackpad. The mouse is erratic and is not in sync with my finger, it's almost impossible to navigate.
    Does the apple care protection plan cover this?
    I'm sure it isn't a software problem as I've gotten all recent updates.

    If the trackpad is defective yes, they will replace it. There's a small chance the logic board is bad, but if that were the case, you'd likely be having issues with the keyboard too.
    But like said, they will replace whatever needs replacing to make the system function as it should. Odds are it's just the trackpad, but if the logic board is bad, they'll replace that, and if it's maybe a swelling battery causing problems, that will get replaced. The odds of it being any other hardware component are pretty much none, so if it's not a software problem one, some, or all of those things will be replaced.

  • I am planning on buying an iphone 4 from some one. The phone still has the Apple Care Protection plan on it. Would there need to be a transfer of plan onto my name? If so, how is this done?

    Hi, I am planning on buying an iphone 4 from some one. The phone still has the Apple Care Protection plan on it. Would there need to be a transfer of plan onto my name? If so, how is this done?

    As the others have said, transferring AppleCare to your name is not absolutely essential. It can make things easier in some cases, though, should questions arise, so it's worth having done. The person from whom you're buying the iPhone will have to call AppleCare Plan Administration (s/he can call the normal Apple support line and ask to be transferred) and arrange to have the plan transferred to you.
    Regards.

  • I want to buy apple care protection plan..let me know the costs and from where i can buy it

    i want to buy apple care protection plan..let me know the costs and from where i can buy it?

    It seems that Apple are very efficient at collecting the £300 price, but it's very difficult to get support when needed. I have to wait four days to get a simple answer after struggling to communicate in the first place. Not a lot of 'peace of mind' in that.

  • How do I associate my Apple Care Protection Plan with my iPod Touch

    I just bought a new iPod Touch and an Apple Care Protection Plan. The box indicates 'Auto Enroll' and there is no Applecare Agreement Number anywhere in the box (or on it as far as I can tell). I have tried every number I find on the box in that field when trying to register my AppleCare Agreement online and all of them are rejected. Can someone explain to me how 'Auto Enroll' is supposed to work and how I can register my AppleCare Protection Plan for my new iPod Touch? Thanks!

    According to Apple Care, 'Auto Enroll' means that since I bought the iPod Touch and the Protection Plan at the same time at an Apple Store, that they are are already associated and that I didn't have to do anything to tie them together. Sure would have been nice if the Sales person mentioned that at the store so I didn't have to spend so much time trying to figure it out only to find out I didn't need to do anything.

  • I bought Apple care Protection Plan for i Pad but I can`t registration , What can I do?

    I bought Apple care Protection Plan for iPad  but I can´t registration. I have iPad 2 3G WIFI. iO5 What can I do? Tell me something please. Apple never have  solution to  muy problems, is amanzing. I can´t connect with apple store from my iPad and never tell what happened. Now I have other problem and I don´t know if Apple tell me some solution.
    Thank

    How do you mean yuou can't register? I just followed the link here
    http://www.apple.com/support/applecare/welcome/
    and if that doesn't work, just call them
    http://www.apple.com/support/applecare/contact/

Maybe you are looking for

  • HELP!!! How to create a modal JPanel

    Hi I've been creating an applet that uses transparent JPanels to draw boxes that look like windows. I'm in need, now, to create one that asks for user input (ie "click the OK button") and that blocks the current thread and other panels until the user

  • Document closed while making payments on account

    Dear all, I'm facing the following issue. Eg:- I have created one AR/AP invoice for letsay 'x' business partner for INR.10000. While making incoming or outgoing payments,when i'm choosing this BP,all the open invoices will appear one by one.Now i've

  • External video display switching

    I thought I had sent a mesage to this forum, but it failed to show up. If a duplicate, I apologize. I have an old X61s running Debian Sid and now want to use it to drive an external projector. However, the Fn+F7 key combination does not cycle between

  • Problems Importing 8MM

    I had old home movies that were filmed on 8mm and were then converted to DVD. I am now trying to edit them on iMovie, but cannot import the files. When I try to import, it says "filtering unusable files" and nothing appears in my clips. The files are

  • Offset A/c setup for opening balances import in DTW

    Hi All, I am trying to import opening balances for customers using oInvoices. There I am using two xls files. 1. Documents 2. Documents_Lines The Documents_Lines filehas a column named AccountCode, but this the column used for BP GL code. Where do I