Australian N85 users wanting a Firmware update to ...

Hi there,
As an Australian N85 user on a Virgin Mobile branded handset, I thought I'd share my recent experiences. Both phones were purchased from Telechoice under a Virgin Mobile contract.
I received a Virgin branded N85 (product code 0575031)
My wife received an Optus branded N85 (product code 0576341)
The Optus branded N85 had the dreaded SMS contact names appearing as numbers, and the only fix at the time (about 5 months ago) was to replace the Optus firmware with Generic firmware. As many users know, depending on the Nokia Care Centre, this isn't as easy as it sounds - see this link for details:
/discussions/board/message?board.id=smartphones&message.id=126312#M126312
Anyway, since my wifes phone was updated with Generic firmware, she received V11 & V20 updates within weeks of their release. My handset, however, took an extra 8 weeks for V11 to be released, and as of today still has not had the V20 update released (I just checked at http://europe.nokia.com/get-support-and-software/download-software/device-software-update/can-i-upda...).
I spent the past 4 weeks with Virgin Customer Support trying to get a date of release out of them, and all I would get is it's in Beta test, and would be released soon. I explained that generic handset had received the V20 release already, but it fell on deaf ears. I finally got fed up with the support staff, and rang the Australian Telecommunications Ombudsman and filed a complaint. I cited that Virgin were withholding product updates that rectify some of the handsets faults, and the gentlemen that I spoke to gave me a reference number and a Customer Relations phone number.
I spent another week getting the same **bleep** out of Customer Relations, until I was finally put in to contact with a Supervisor. He advised that the Virgin branded handset would no longer get any updates, and that I'd been given inaccurate information.I asked him if he thought that it was fair that product updates that fix handset problems be withheld from customers, and he said that he did not think it was right but he was powerless to do anything. So he suggested that I go to a Nokia Care Centre and get the Generic firmware installed, as the handsets weren't locked to Virgin. He also sent me a letter in the event that the Nokia Care Centre wouldn't oblige, stating that Virgin recommended that the update be applied and that all warranties would remain in place if the handset were to be updated.
So I went to the Care Centre, explained the issue to them, and they were happy to update the handset to the Generic firmware (they didn't even want to see the letter from Virgin). The only thing is that they installed the Generic V11 firmware, but I was able to immediately update to the V20 firmware OTA (or via NSU if I wanted to).
So, for any Virgin/Optus customers waiting for V20 (and you know that V30 for the N85 has just been released...), I'd advise that you don't waste too much more time waiting, as it may never actually get pushed to your product code. Switch over to Generic legitimately via a Nokia Care Centre, and enjoy timely firmware updates (well, as timely as Nokia releases them, at least you don't have to wait for a Carrier to approve it!!!).
Cheers,
travla
If you found this post helpful, please click on the green "Kudos!" star. Cheers!

operators have always branded their phones Scanorama. its just that some handsets escape the radar and start to brand their handsets. we were lucky here in Australia that they didn't decide to brand the N78, though i also can see that it wasn't promoted that heavily either, hence only Virgin, Optus and Vodafone got the handsets, and not as many operators as i would have thought. 
to buy generic handsets, that's a bit tough as i'm not sure if Australia has an online Nokia Store. but i guess buying here would be a matter of say going to a Vodafone shop for example, and checking that the phone doesn't come with Vodafone packaging, check a demonstration model of the handset itself to see it doesn't have custom firmware/Vodafone wallpapers/junk all over it. most cases it is pretty easy to tell if it is branded, since it does have that junk all over it, and on the startup/shutdown screens. a lot of the people count out the eBay method of buying phones, but i actually bought my N78 off eBay. when buying, you just have to be careful that it is a genuine handset, has the appropriate receipts (mine had a receipt from the Vodafone store)/genunine IMEI as mine did. with a little vigilance, you can easily identify the genuine handsets and get yourself a good deal. as with mine, i ended up getting mine for half the RRP Vodafone and Optus were selling the N78 for
please throw some kudos our way, it would mean a lot to us  
If you found this or someone's comments helpful or like what that person has to say, please give some Kudos to their post! 

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    Your situation is likely to be a case where the data corruption issue already existed before installing Snow Leopard, and the installation process made the problem more apparent (because something critical was installed where it was affected by the data issue).
    It is a good idea to run +Repair Disk+ in Disk Utility on the startup volume before installing a major system update. Actually, I do it before any system-level update.
    You should also have a backup (at least of your personal data if not the entire volume), in case something bad happens during a major system upgrade. If you were using Time Machine, the easiest recovery would be to reformat the internal drive and use the Time Machine complete volume restore utility to restore the volume back to the date/time state just before you installed Snow Leopard. Then, after restarting from that restored volume to make sure everything is working, start up from the Snow Leopard installation disc, run Disk Utility and use +Repair Disk+ (just to be sure), and run the upgrade to Snow Leopard again.
    If you have a backup of at least your personal data, you may want to reformat the internal drive, install Snow Leopard and bundled apps, install your third-party apps from their original sources, update everything that needs updating, and restore your personal data.
    If you don't have a backup, the best bet is to try either DiskWarrior or TechTool Pro. DiskWarrior is very specialized into repairing this type of data problem. TechTool Pro has similar capability, but it is a more general tool with other features.

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