AUSTRALIANS-Has anyone got a refund on Ipod

I, like many others seem to have numerous problems with their shuffles.
I'm on my second one and am P#@%*ed off with it.
Have tried to return it to JB-Hi for a refund after the 1st problem and they said not their problem and go to apple via web.
so got a 2nd one and that is now hopeless.
has anyone received a refund and how?????
my next step is consumer affairs

Just a hint, once you're past the "money back guarantee" period (typically 7-30 days depending on the retailer), any refunds must go through the manufacturer. Warranty issues may be covered by replacement, in which case the retailer will give you a new product (they'll send your unit to the manufacturer and get a credit for the one they gave you) but a refund would need to come direct from the manufacturer (in this case, Apple).
It's even worse if you have a repair warranty because then you have to send the item to the manufacturer.

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AUSTRALIANS-Has anyone got a refund on Ipod

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