AuthenTec AES2501B Fingerprint Reader HP Compaq 8710w, Windows 7 x64

After updating through windows update fingerprint reader stopped working. ,

There is a version 8, and that is available here...
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64339.exe
I hope this helps. If it fails, let me know.

Similar Messages

Does HP SimplePass 7 works with the Authentec AES2501B fingerprint reader/driver?

I have problems running HP SimplePass 7.0.74.0 (or 7.1.5.9) on an HP DV6000 with Windows 7.
The fingerprint reader is an Authentec and I have the latest AES2501B driver installed (Ver 3.4.4.84)
When starting SimplePass, I get the error dialog:
"Program operation error. Please restart the computer and try again. If the problem still exists, please close all running programs and reisntall HP SimplePass Indentity Protection."
Note: SimplePass 6.0.100.276 works fine, but I'd like to update to the newer version.
Thanks.

There is a version 8, and that is available here...
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64339.exe
I hope this helps. If it fails, let me know.

Authentec Biometric/Fingerprint Reader USB Incompatibility

My MSI motherboards (MSI 945GT Speedster A4R) will not complete POST when I have an Authentec AES2501 Fingerprint Reader (Biometric Sensor) installed. This is a simple USB device.
If the system is already on, and I plug the device in, it works fine and is recognized.
If the system is off, and I plug the device in, and boot it, then it hangs when trying to count the system memory.
I have two systems with these motherboards and they both exhibit this behavior.
Has anybody else seen this type of issue? Is there a BIOS setting I should try to change?
Thanks,
James

Quote
This motherboard does not appear to support booting to USB devices
i donot have your board, BUT most ALL mobos manufactured today support boot from USB, its a setting in your bios pages somewhere that has to be disabled, look closely in your manual.

Fingerprint reader in V570 after Windows 8 install

I replaced the Windows 7 install with Windows 8, and most of the functions are working. I initially tried the original BioExcess software for Windows 7. It would allow me to enroll one finger, but would not accept my system password. BioExcess told me I needed the Windows 8 version I then tried the Lenovo Fingerprint reader for Windows 8 (actually for the V580). It runs the Password Vault, but not the fingerprint reader module. Short of paying BioExcess for a licence has anyone been able to get this running?

Hi Sammh and welcome to the Community,
You have an AuthenTec reader.
Go to here and follow the instructions to uninstall the reader and then follow the link given to download and install the driver provided.
This is the one I'm using on an x61 and it is working in Windows 8.
Regards,
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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My HP Probook 450 G0 fingerprint reader is not working WIndows 7

Hello,
I am trying to enable my HP Probook 450 G0 fingerprint reader.... I tried many driver version of validity sensor... and finally i have currently installed the driver and software that are mentioned in following link....
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/DV4-1240br-FingerPrint-Driver-f...
Both are them working fine (**without any error) But DigitalPersona is showing me the following message on welcome screen.... "The FingerPrint reader is not connected.Connect the reader"....
OS : Windows 7 Professional
What do you say.....is there any compatibiltiy issue or any hardware issue....or if there any driver mismatch, can someone suggest me the supported driver version....
Thanks in Advance

I have the same problem as the original poster, and followed the download link you provided only to encounter the exact same issue. I am using Windows 7 and bought this machine two days ago. I don't understand why this singular process is this problematic. I really miss my ASUS K53E and it's face logon feature.
Perhaps HP should take lessons unless they have something better than this "fingerprint reader." The only consistent feature I am detecting is its inconsistancy. Oh well, I just won't bother using it, or put a sticker over the thing.
If I have to spend more than an hour troubleshooting a feature of medium to low importance then it was a mistake to purchase the machine (but it was a gift sadly), and it was a mistake to implement the feature and release it without making sure it works. Pretty weak HP, but not as bad as Toshiba or Gateway/Acer at least--not that it says much.
Anyone have a legit fix for this annoying issue? Or some third party facial recognition login program instead?

T430s fingerprint reader fails in both windows 7 (64 bit) and ubuntu.

Hi,
I have 4 months with my new t430s, and so far so good, I created a partition to instal ubuntu and I was able to have the finger print reader work in it.
The last week I left the laptop's battery to drain completely, but I did not notice it... I tried to wake it up but my fingerprint would not turn it on... I plug the charger on and the laptop started working again but now, my fingerprint log on was disabled, I had to type my pasword to log in...
From that moment on, this issue consistently occurs in both windows & and ubuntu...
The funny thing is that I can still turn on the laptop with my finger, the fingerprint reader indicator leds are working but the device only works to start the laptop. I have tried to delete the fingerprint data from teh BIOS, but I can still start the laptop, so I dont think this clear data command on the BIOS is doing anything...
I have tried re-installing the device, updating the driver, etc and nothing works, the device appears as unnavailable on the windows biometric devices section of my control panel, so I cannot enroll any new finger print using the lenovo fingerprint software since I get these 3 errors in any attempt:
E7210005 Cannot enroll user.
E7210005 Cannot update passport.
E7210005 Cannot find fingerprint sensor device.
Any ideas?
Is there a way to reset my device from the BIOS so al its data and its state is cleared?
Thanks!
Roberto O.

rortegah
I have heard of this exact situation one other time, where fingerprint sensor stops working properly after PC unexpectedly turns off due to low battery. I think your fingerprint sensor has malfunctioned and needs replacement under warranty. Currently, I do not know of any other solution.
But can you please tell me:
1. how many fingers do you have enrolled?
2. do you use any BIOS passwords (such as administrator password, power-on password, or HDD password)?

Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

Model: ThinkPad Edge E420
OS: Windows 8.1 Pro 64 bit
Problem: Fingerprint reader suddenly stopped working (Image 1). One major change I think which might have lead to this - I had a recent update from Microsoft on 28/Aug/2014 (Image 2). I'm not sure though that this must be the cause of the problem.
Troubleshooting tried: I tried first to repair through "programs and features" but did not work. Then I tried to uninstall and reinstall the FingerPrint reader software (Latest version available on Lenovo Website for my model). Still did not work. I'm pasting photographs of the error. I've tried to follow all the methods shown on various threads on this forum but nothing worked so far....Even the TouchChip (Fingerprint) patch driver for Windows 7 (64-bit) which is compatible with Windows 8.1 doens't install. (image 3). Device manager shows error for Biometric devices. (image 4).
Please help.
Image - 1

For Windows 8.1 you should not be installing any fingerprint software. You should uninstall ThinkVantage Fingerprint Software. The driver you need (for TouchStrip Fingerprint Sensor) will come from Windows Update. Then you can enroll fingerprints from the PC Settings -> Accounts -> Sign-in Options screen.
If there is a problem with the device in Device Manager, try removing it and check the option to delete the driver software. Then reboot, run Windows Update, and a compatible version for your system should be installed.

Fingerprint Reader Not Working On Windows 8.1 Pro Startup

My fingerprint reader doesn't seem to work on Windows login anymore (no light on the reader and it doesn't accept any fingerprint) in the past couple of days so have to login using a password. The fingerprint reader works fine in the BIOS and also when I go into the ThinkVantage Fingerprint Reader application i.e. it asks me for a fingerprint. Has this happend to anyone else and has this been caused by a specific MS patch in the last monthly patch cycle?
I have reinstalled both the ThinkVantage Fingerprint Software 64bit (v 8102) and the TouchChip Fingerprint Coprocessor driver (v 1.6.1.341).
I'm running a W530 and fully patched Windows 8.1 Pro
Solved!
Go to Solution.

I downloaded the driver from Lenovo, uninstalled the Lenovo Fingerprint Software, restarted, installed the driver package which actually reinstalled the Fingerprint Software and it worked straight away without re registering my fingerprints. The strange thing is that it stopped working out of a sudden. I couldn't figure out, what caused that....btw the same happened to my bluetooth settings the other day. booting into BIOS, exiting without changing, restart and bluetooth was there again....hmmmm

W540 fingerprint reader wont start during windows logon

Greetings to all fellow thinkpad owners,
As the title indicates, i have an issue with my w540's fingerprint function.
My laptop is relatively new ~2 weeks old and as i am on vacation i boot it every 2-3 days just to mess with it.
few days ago i noticed that the fingerprint wont always start in the first boot and wont work in windows log on, however it will work if i lock/sleep the laptop.
some times it would work some other times it wouldnt. now i tried re-installing the driver and now FP doesnt appear at all in the logon.
i also noticed that the fingerprint software made the laptop a bit slower during the windows startup. now that i have removed it the password area appears almost immediately during the logon process.
things i have tried so far:
1) all drivers are up to date
2) removed all registered fingerprints, deleted the driver and the FP manager pro
3) installed the FPmanager pro from the lenovo update system and registered new fingerprints
4) i only have 1 admin account on windows and the all options are ticked in the FPmanager pro also in biometric settings its ticked to allow users to use FP to log on.
5) waited for 2-3 minutes in the password area, only the FP led open, but it wouldnt work
the issues persists. FP wont appear on logon but only after sleep/lock.
my software specifications:
win7 x64 pro
antivir
latests windows updates
lenovo software not installed: password manager, quick control
and nothing crazy installed apart from steam for games and windows office.
is this a hardware problem or something that windows 7 are causing?
thank you for your time and thank you in advance for any reply
kind regards,

I attempted to reset the policy settings of CSS but then the pop up screen just got stuck:
- I did a reboot and reset the fingerprint data and password (after exporting the
settings),
- uninstalled the fingerprint reader and CSS
- uninstalled the CSS. I had encountered some issues while uninstalling it
Windows is reporting that the installation log file could not be found. I manually
downloaded the driver from the site and used the installer to remove it from my PC
- Reinstalled both CSS and Fingerprint driver
- Import all my security settings (password and fingerprint)
- Tested CSS and used fingerprint as default login method in battery mode
- Enabled Single SignIn method in CSS and BIOS
So far so good, the reinstallation fixed the issue. I did recall that there was a windows update before this mayhem on the fingerprint reader started.

Fingerprint reader not working on Windows 8

Dear experts
Could you please help me with my fingerprint reader.
It was working fine under windows 7. I recently installed windows 8 pro and the Fingerprint reader would not work.
My computer is a HP Pavillon dm4 - 1160us notebook.
Best

Hi:
See if installing the W8 Validity driver and simple pass software from a different model PC work for you.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109892-1&cc=us&dlc=en&lc=en...=
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-117897-1&cc=us&dlc=en&lc=en...=

T420s - fingerprint reader - no software for windows 7

Hi,
since my last update with 'system update' (active hdd protection and something else) I get an error while logging in into windows with the fingerprint reader.
Link to image
I am able to start my thinkpad using the fingerprint reader, but logging in into windows and starting the fingerprint reader software leads to that error message. So I removed drivers and software to install again. But I recognized, there are no drivers / software packages for the fingerprint reader for windows 7 anymore on the lenovo server. Also the system update doesn't show anything for that purpose. So I tried installing the windows 8, 8.1 software but I had the same error.
Furthermore, my system update cannot be started with the normal command anymore (tvsu.exe), I have to use the Tvsukernel.exe file in the system update folder. Something went totally wrong here. I tried to reinstall the system update again several times with no success.
Anyone with an idea? Don't want to re set up windows.
Max
Moderator note: images totalling more than 50k converted to links per forum rules: Lenovo Community Participation Rules

Some else reported these exact same problems:
http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X220-Software-fail-System-Update-and-Fingerpri...
I don't know what causes it but the other user suspects something is wrong in Windows Update. So far, I haven't seen the issues myself.

Fingerprint Reader not working after windows password reset

Hi There
I was using windows login (single admin user) and fingerprint reader to login to my Thinkpad T510. Yesterday night I changed windows password and I didn't update finger print. Unfortunately I am not able to login when I tried to login using windows login today, I forgot the password and when I tried finger print reader it is just throwing error.
Why finger print is not working after windows password reset? What should I do to login?
Help would be appreciated!!

I just called the tech support just now? I just asked the 'why the finger print reader not recognizing the finger print after changing windows password?', and he gave the following answers
1. You should change fingerprint while changing windows password. I don't understand the reason behind it, btw is this true?
2. We can't do anything for this issue.

FIngerprint reader stopped working after windows automatic updates

Hi,
I recently purchased an Envy j109tx laptop.
From day one the finger print scanner was not working.
After updating hp simplepass it started to work.
Again today I installed some windows update. After that it stopped working.
The light in the fingerprint reader is not turning on.
Is there a fix for this?
Someone please help me.
Thanks in advance.

@naga5speed ,
Hello and thank you for posting on the HP support forums. First thing did you do the windows update due to your system having some issue?
If not then do a system restore back before the update.
It is probably some microsoft update that is conflicting with the driver.
It is good to keep your system up to date. But it is better to make sure before you run an update that you take a look as to why you are updating.
Do I need to fix an issue?
If i do not do the update will something stop working?
Using Microsoft System Restore (Windows 8)
If this fails to work then you may have to back up your data and run a system recovery. The reason for this is what ever update you ran has made changes to system files or the registry that a restore will not fix.
Performing an HP system recovery (Windows 8)
Here is another link you may find useful.
Fix Microsoft Windows Update Issues
Please let me know how things go.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Fingerprint Reader and upgrade to Windows 8

I recently upgraded to Windows 8.1 and now my fingerprint reader does not work. I have a DM4t-1200, model number XQ132V. I downloaded the most resent version of Simple Pass and the most recent fingerprint reader drivers from Validity. I can get into the Simple Pass software, but the laptop still does not reconize the fingerprint reader. I am asssuming this is a bios issue, but I am not sure how to proceed from here. Any suggestions.

Hi ShaneMac19,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion dm4t-1200 Notebook and not able to use SimplePass software to work after an update to Windows 8.1. Here is a link to troubleshooting a Fingerprint Reader.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

MSI 945GT Speedster will not boot with Authentec Biometric/Fingerprint Reader

Has anybody else seen POST problems with USB devices attached? My 945GT Speedster-A4R systems will not POST when Authentec AES2501A Fingerprint readers are attached. I unplug the devices and the systems work fine. If I plug the devices in while the system is on, they work fine too and the drivers load.
For these sensors to be used properly, as user login devices, they really need to be present during startup. Plugging them in after startup is not really an option. Any thoughts?
Thanks,
James

First off, I appreciate the responses. I have some updates, but I still have the problem too...
MSI Tech Support gave me a beta BIOS to try, and it did not fix the problem (v1.2b5).
I have not completely pinned out the USB connectors, but I am only using the USB adapter that came with the motherboard. I am not using any "front panel" USB ports on the chassis. This motherboard ships with a 4 port USB adapter that takes up a PCI slot in the chassis. This adapter cables back to the two yellow USB headers on the motherboard. I would sincerely hope that MSI correctly matched the pinouts of the USB ports to the pinouts on the motherboard - the connectors are keyed and only go on one way.
I disabled "Boot to Other Devices." No help.
I also found another USB device that causes the same hang. I gave my kids Sandisk Sansa c250 MP3 players for Christmas. When these devices are plugged in hot, they work fine. If they are plugged in, and we boot or reboot the system, the machines lock up during POST, just like when the Biometric readers are attached. It is beggining to look like there is some serious USB compatibility issue with this motherboard. It is also not just one bad board - I have two systems that behave the same way right now.
Thanks,
James

AuthenTec AES2501B Fingerprint Reader HP Compaq 8710w, Windows 7 x64

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