Authentec Biometric/Fingerprint Reader USB Incompatibility

My MSI motherboards (MSI 945GT Speedster A4R) will not complete POST when I have an Authentec AES2501 Fingerprint Reader (Biometric Sensor) installed. This is a simple USB device.
If the system is already on, and I plug the device in, it works fine and is recognized.
If the system is off, and I plug the device in, and boot it, then it hangs when trying to count the system memory.
I have two systems with these motherboards and they both exhibit this behavior.
Has anybody else seen this type of issue? Is there a BIOS setting I should try to change?
Thanks,
James

Quote
This motherboard does not appear to support booting to USB devices
i donot have your board, BUT most ALL mobos manufactured today support boot from USB, its a setting in your bios pages somewhere that has to be disabled, look closely in your manual.

Similar Messages

MSI 945GT Speedster will not boot with Authentec Biometric/Fingerprint Reader

Has anybody else seen POST problems with USB devices attached? My 945GT Speedster-A4R systems will not POST when Authentec AES2501A Fingerprint readers are attached. I unplug the devices and the systems work fine. If I plug the devices in while the system is on, they work fine too and the drivers load.
For these sensors to be used properly, as user login devices, they really need to be present during startup. Plugging them in after startup is not really an option. Any thoughts?
Thanks,
James

First off, I appreciate the responses. I have some updates, but I still have the problem too...
MSI Tech Support gave me a beta BIOS to try, and it did not fix the problem (v1.2b5).
I have not completely pinned out the USB connectors, but I am only using the USB adapter that came with the motherboard. I am not using any "front panel" USB ports on the chassis. This motherboard ships with a 4 port USB adapter that takes up a PCI slot in the chassis. This adapter cables back to the two yellow USB headers on the motherboard. I would sincerely hope that MSI correctly matched the pinouts of the USB ports to the pinouts on the motherboard - the connectors are keyed and only go on one way.
I disabled "Boot to Other Devices." No help.
I also found another USB device that causes the same hang. I gave my kids Sandisk Sansa c250 MP3 players for Christmas. When these devices are plugged in hot, they work fine. If they are plugged in, and we boot or reboot the system, the machines lock up during POST, just like when the Biometric readers are attached. It is beggining to look like there is some serious USB compatibility issue with this motherboard. It is also not just one bad board - I have two systems that behave the same way right now.
Thanks,
James

Does HP SimplePass 7 works with the Authentec AES2501B fingerprint reader/driver?

I have problems running HP SimplePass 7.0.74.0 (or 7.1.5.9) on an HP DV6000 with Windows 7.
The fingerprint reader is an Authentec and I have the latest AES2501B driver installed (Ver 3.4.4.84)
When starting SimplePass, I get the error dialog:
"Program operation error. Please restart the computer and try again. If the problem still exists, please close all running programs and reisntall HP SimplePass Indentity Protection."
Note: SimplePass 6.0.100.276 works fine, but I'd like to update to the newer version.
Thanks.

There is a version 8, and that is available here...
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64339.exe
I hope this helps. If it fails, let me know.

T61 Biometric Fingerprint Reader Disconnecting and Reconnecting out of Sleep

Hey guys. I have an annoying issue with my T61. After doing the SP1 update and installing the new drivers for the Fingerprint Reader, I noticed that when waking up from sleep, I can hear the chime of a disconnecting USB device and then the sound that it makes when it connects. So basically at startup, the fingerprint says "Please connect fingerprint device" and then a few seconds later, it connects and I can use the fingerprint reader.
It is utterly pointless to have that kind of lag as I can just type in the password. I searched the forums and nothing really helped me. I changed the power management settings for the fingerprint reader under Device Manager and it didn't seem to fix the issue. Thanks a bunch for your help and I hope to be able to contribute as well.

Sorry, I don't have a solution for you. But, I'm considering a T61 with 4GB of RAM to replace a dying desktop PC, and I was even considering going with the Vista Business or Vista Ultimate option.
We've all heard A LOT of complaints about Vista and drivers not working well with it -- sounds like you're a victim of this even after the SP1 update.
Maybe I'll just go with my gut feeling to stick with XP, now.
Good luck solving the problem!
TBolt

AuthenTec AES2501B Fingerprint Reader HP Compaq 8710w, Windows 7 x64

After updating through windows update fingerprint reader stopped working. ,

There is a version 8, and that is available here...
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64339.exe
I hope this helps. If it fails, let me know.

Hp HDX18 1180US win 8 fingerprint reader wont work

It saids to plug in the fingerprint reader since I upgraded to Windows 8. It works real nice all but the biometric fingerprint reader ??????????? Help please

Are you using the Digital Persona software?
You can try running the Digital Persona software in compatibility mode. I have been told compatibility mode works for this great old software.
Windows 8 - Run Software in “Compatibility Mode” by Cloud_Strider
You will have to reboot the system. If it fails to work the first time, try a Forced Reset on the notebook to make sure the fingerprint Driver is completely reset:
Notebooks- Forced Reset to Resolve Hardware and Software Issues- Sealed Non-Removable Battery
OR
Notebooks - Use Hard Reset to Resolve Hardware and Software Issues - Removable Battery
Good Luck!
Kind Regards,
Dragon-Fur

Fingerprint reader not listed in Biometric Devices

Hello. The HP Notebook I'm currently using with Windows 7 Ultimate is the Pavilion dv4-1225ee Entertainment PC (FZ248EA#ABV). It's got a built-in fingerprint reader (Validity Sensor's VFS201), which works only with DigitalPersona.
Now the problem I'm encountering is quite minor: If I go to Biometric Devices in Control Panel, I get the message "Windows did not find any biometric device on this computer. You might need to attach your device or install device drivers", even though the reader is listed under Biometric Devices in Device Manager ;
Message Edited by eMelus on 12-01-2009 01:53 PM
Message Edited by eMelus on 12-01-2009 02:34 PM

Please try installing this:
ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43882.exe
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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Digital persona(fingerprint reader) extension is incompatable with firefox 4.0b7 and many more extension which is working in firefox 3.6 is not compatable with this version

Current version of firefox shows "Digital persona(fingerprint reader) extension is incompatable with firefox 4.0b7" and many more extension which is working in firefox 3.6 also not compatable with this version what should we do because this extensions are very useful for me in my laptop

I got this reply from DigitalPersona:
"DigitalPersona made the decision late last Spring, to discontinue the Personal products. There will be no further revisions."

Validity Sensor fingerprint reader is not listed in Biometric Devices

I recieved an Elitebook 840 G1, tried to turn on the fingerprint reader, but it hasn't been recognized.
At Control Panel/Biometric Devices there is no device, although in the Device Manager the "Validity Sensor" is listed, the driver looks up to date too. I've installed HP ProtectTools Security Manager, there I can find the option Fingerprints, but at the Windows logon there is still Username/Password the only option to log on to the system.
Checked BIOS, Fingerprint logon is enabled. Tried to uninstall Validity Sensor and then reinstall it, didn't worked.OS: Win7(x64) Thank you in advance! Cheers,Thomas

In the meantime I found the solution:
I've upgraded the HP Client Security Manager (sp63509), opened the program, enroled my fingerprints, and checked "Windows Logon Security" at Home/Advanced Settings/ Security Features.
It's finally working, I'm able to log on with my fingerprints.
(Still, under Control Panel / Biometric Devices there are no items listed...)
Cheers,
Thomas

What would make the webcam,usb and fingerprint reader quit working?

On DV7 6c95dx

Hi jeffriespc,
Thank you for your inquiry, I will be glad to assist you!
I understand that the USB ports,Webcam and Fingerprint reader have stopped working. Have you tried running The HP Support Assistant to look for updated drivers and help resolve issues. Do you have all your Windows updates done?
You can check for hardware failures by running diagnostics. Testing for Hardware Failures (Windows 7, Vista).
If this has not resolved your issue, you can do either a restore back to a known good date or a recovery.
Using Microsoft System Restore (Windows 7)
Performing an HP System Recovery (Windows 7)
If you decide to do the recovery, you will get a prompt to backup your personal files. if you have not done one, I suggest you do it now to prevent data loss. Here is a document to assist you with restoring them.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Using Eikon USB fingerprint reader to access accounts

I am using an Eikon USB fingerprint reader to access my coomputer.
My question is, Is there a way to configure the logging in to the computer with multiple finger print scans to use one admin account?
And does anyone know how to use this type of scanner to set up username and passwords to access website accounts?

I have the Eikon USB fingerprint reader too, on a mac and a windows. On the windows side I have always been able to set up access to web sites, but on the mac I don't think it is supported yet. Also, if you want to enable different people to access the same account, just put their fingerprint in, they don't necessarily have to correspond to the correct finger in the illustration, but if you want to set it up so that you need two people to swipe their fingerprints to access one account, I don't know.

T500 fingerprint reader

The fingerprint reader only works on my T500 about 50% of the time. Thinkvantage system update broke it the first (and last) time I ran system update. Based on some posts by other people I uninstalled the software and the authentec device and then did a fresh install with v3.2.0.116.
Is anyone else having this problem?
Solved!
Go to Solution.

I confirm it works !
I had the same problem, my FPR worked about 50% of times.
I open control pannel and unistalled Lenovo Fingerprint software and AuthenTec Biometric driver.
Restarted windows.
I downloaded the newest fingerprint software driver v.3.2.0.275 , installed and restarted system.
Now it works very fine on winXP, SP3
Riding on Lenovo T500, 2082GU (T9400, 3GB RAM, 160GB HDD, ATI Mobility Radeon HD 3650)

SimplePass and FingerPrint Reader not working - Win 7Pro 64Bit

I have a Envy DV7-7212nr which has been running flawlessly with Windows 7Pro for the past two years. Fingerprint reader and SimplePass has been working fine. Last week I downloaded from the HP support site for this notebook the updated SimplePass.  After removing all passwords from the account, uninstalling the old software and driver and updating with the HP software, it quit working to the point where I couldn't even log in to my computer. I finally got in under administrator and had to manually remove and uninstall the SimplePass software and edit its entries out of the registry.
I can now get back into my laptop fine (no password protection). Following the advice of the HP Tech via chat session I again ninstalled the driver listed under Biometrics and uninstalled the software and downloaded the SimplePass from the HP Support site with upgrades listed for this machine. The Tech took over the machine and tried installing and re-installing and then finally said it was a hardware issue. I don't believe it's a hardware issue in that at the Windows Login Screen, if I swipe my finger, it recognizes the swipe but then gives an error message that there is no fingerprints associated with the reader (or something like that).
If I back out and just login without the reader and launch SimplePass (Authentec Version 6.0 downloaded via HP Service Pak) - 2013-04-05 , Version6.0.100.272, 66.44M - SP61399, the splash screen opens and says DOWNLOADING DATABASE - and nothing else happens. It then pops up an error box labeled IESiteLogin.exe with an EXCEPTION ERROR.
White lite on reader never comes on. Driver details says all is working fine.
Repeated un-installs and re-installs have no effect.
I no longer have the original SimplePass and Driver filed so I can't revert back. Can someone please offer a solution or provide a URL that will allow me to download the original SimplePass and Validity drivers so I can get this working again?
HP's download caused the problem - I would think they could fix it.
Thanks in advance.

thx1326,
I am sorry the Driver did not work.
You might try the Hard Reset procedure below to clear the device cache and allow the driver a better chance to set into place.
thx1326 wrote:
Ok... so the validity driver did nothing. Shows fine in device manager - but nothing. If i install SimplePass, as soon as it finishes installing and everytime I try to run it... I get the pop up window above.
Worst of all... don't you think it is deplorable that no one from HP has bothered to offer help?
Their tech support is really almost non existant. The tech support person that called me back today kept trying to say it was all my fault for downgrading to Windows 7 and that they don't support Windows 7 and it was my problem. I finally had to politely ask him to shut up and listen and answer me if they don't support Windows 7, why do they offer driver and software updates for Windows 7 on the support page for this laptop... of course he had no answer for that. Another 30 minutes wasted that I will never get back.
Thanks again for any help.
Commentary
It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.
There is no guarantee that there are Drivers for every model and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner. Demanding otherwise is futile.
===========================================================================
Driver Options - Windows 7 dv7-7200 series
HP SimplePass Series 6 requries a Validity Driver minimum version: 4.3.0.205
To try a different Driver:
First >> Fully Remove any existing Driver
Windows 8       Windows key + X > M (opens the Device Manager) >
OR
Windows 7       Control Panel > set icon view > Device Manager >
Open category Biometric Devices >
Right-Click on Validity Sensor Driver > Uninstall > in box > Click Delete
Next >> Perform the Hard Reset
Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
Next >> Install the replacement Driver
Try one of the following drivers:
Validity Sensor Driver sp53369 V4.3.205.0
Validity Sensor sp54484 - V4.3.205.0
Restart / Reboot the system
===========================================================================
Other Option
I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
Restoring Windows to a Previous Point (Windows 7)
===========================================================================
I fully support the good people at the HP Response Center.
I respectfully withdraw at this time and wish you well.
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

T500 fingerprint reader - Windows 8.1 fingerprint option missing "enable biometic framework"

Hy,
It's my first post here. I got a LENOVO t500 at work to use and I wanted to try to use finger print auth to log in. Its in a domain, but I got local administrator privileges on it. The machine runs 64bit Windows 8.1 Pro.
The fingerprint reader driver was missing in the first place (windows identified it as a fingerprint sensor but had no driver).
The sensor is an AuthenTec Inc, AES2810. I've tried to install the lenovo driver:
http://support.lenovo.com/en/downloads/ds034486
But received the error message in the subject about I need to enable the biometric framework.
I've also seen
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T420-Windows-8-1-fingerprint-reader/m-p/124...
and downloaded-installed an authentec driver successfully, so now device manager shows it and identifies it as it should..
Well I've went to the group policies as it was suggeseted everywhere on the net and turned on the options.
I've also checked and found a windows services that had biometrics in it : I've set it to auto-start and started it right away.
But even after all of this the fingerprint option is missing in the accounts sign in page in pc settings.
I've restarted the machine multiple times (with the real restart )
Could you please give me a hint?
I've spent a whole day looking for this yesterday..
Have a nice day & Regards,
Steve

Yes, but only after you enroll your fingerprints in the Fingerprint Manager, then Windows will tell you that Biometric logon is not enabled, and then you're given the option of enabling it.
However, for domain machines, this can be enabled thusly:
Goto: Control Panel\All Control Panel Items\Biometric Devices
Click: Change Biometric Settings
Click both:
Allow users to log on to Windows using their fingerprints
and
Allow users to log on to a domain using their fingerprints
Restart the computer.
Click: 'Switch user' at the log on screen and choose the fingerprint icon (this of course requires you to first have added a set of fingerprints to your account)
See if this doesn't do the trick.
ThinkPad W540 (20BG) - i7-4800MQ/24GB // ThinkPad T440s (20AQ) - i7-4600U/12GB
ThinkPad T440p (20AW) - i7-4800MQ/16GB // ThinkPad Helix (3698-6EU) - i5-3337U/4GB
ThinkPad W520 (4282-W4Q) - i7-2720QM/32GB // ThinkPad T400 (2767-W1C) - P9500/8GB
ThinkPad T61 (7665-CTO) - T7700/4GB // ThinkPad T60p (8741-C2G) - T7400/4GB

Drivers assistance required for graphics card and fingerprint reader with W8 & Pavilion DV7-6B01ED

Hi - I own a HP Pavilion DV7-6B01ED and recently upgraded from W7 Home Premium to W8 Pro. Everything appeared to work fine except for the graphics card I have which now seems to always be on with the fan running, getting hot and running down the battery much more than before. I can not confirm what was reported as the graphics card in W7, but it is reported as the AMD 7000M after the upgrade. My invoice reports that it is a HD6490. Further to this, W8 reported an issue with this device in Device Manager.
Due to another issue (not hardware related) I decided to do a clean install of W8 which would also let me clean things up and to re-partition my disk.
In doing so I deleted the HP_TOOLS and the Recovery partitions. I'm not against recreating these but needed to delete them as I had 4 primary partitions and could not work within the restriction that comes with this. I understood from reading online that these can be recreated and the necessary tools re-installed (or another solution with DVD / USB employed). If the solution to my problems requires these to be installed, I'm happy to do so.
After the clean install, I continue to have the graphics card issue (same details as above) and the other issue I have is with the fingerprint reader. It shows up as an unknown device after W8 install (it did not have any issues after the initial upgrade I performed though).
So I've done plenty of things to try to rectify the issue and this includes installing the HP Support Assistant in the hope that this would help with the drivers. Instead of going through all the steps I've undertaken (I've read plenty in this HP forum and outside of the forum) and used certain W7 drivers, installed this that or the other program but unfortunately to no avail. I cannot get the fingerprint reader working and I still have a very hot and noisy laptop.
I'm good enough with OS and device driver installations and happy to get stuck into some unorthodox solutions if needs be. What can I do to resolve these issues?
Regarding the graphics card - is it a case that AMD have yet to release an updated driver? If so, I can live with that but in the meantime I would like to turn off the AMD card and work only with the integrated Intel graphics. Disabling the device in Device Manager does not seem to work. How do I do that?
The fingerprint reader is no big deal, but ideally I would like it working. What to do here?
If I need to do a re-install of W8 again and then get stuck into the driver installations I'm good with that, but would like to do it in a manner that will let me resolve these issues in the future without too much hassle.
The spec of my machine is: HP DV7-6B01ED 17.3FHD / i5-2430 / 8GB / 750GB HDD / HD6490
Thanks!

Hello AttackofZaq....
Thanks firstly for your reply. I re-installed W8 to start from scratch.
OK, so I thought the AMD driver worked. I had installed it before I posted to the forum but then the problem seemed to have returned. I'll have to play with the settings because just as I type this the fan has started for no reason, same problem as before. Is there any chance Windows Updates in interfering?
Regarding the fingerprint reader - it hasn't helped. In Device Manager I now see Biometric Devices > Validity Sensors (WBF) (PID=0018). Is there some further software I require in order to use the device. I'm going to install SimplePass to see if that's needed.
I'll be back with an update.
chemus79

Authentec Biometric/Fingerprint Reader USB Incompatibility

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