Authentication questions I never answered
when I try to buy something from my itunes account with my iphone it asks for authentication questions that I have never seen or answered before. How can I fix this?ASu
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(120440)
Similar Messages
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HT201363 Apple ID needs questions I never answered
So I purchased an iPhone 5s recently, but when I tried to buy music from the iTunes Store, it says it needs my security questions because it is my first purchase. The only problem is these are questions I never set up. For example, I have no idea in what city my parents met, and I've never owned a car. I can't find a way to solve this because, evidently, I didn't set up a rescue email, and when I tried to create one it told me i needed to answer my security questions. Can anyone help me get out of this? I don't want to have wasted $25.
Hi there Tee raider,
You may find the information in the article below helpful.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset.
-Griff W. -
My iTunes account is asking me to answer security questions I never answered
My iTunes account is asking me to answer security questions I never answered
See: http://support.apple.com/kb/HT5665
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Security questions i never answered?
Why is it asking me to answer questions i never answered
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(77969) -
ITunes won't let me purchase apps because it contiues to ask me security questions that I never setup. For example, I set up the following:
Name of my best friend in High School?
It keeps asking me about my first pets name and my favorite book as a child.You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113734) -
HT5312 how do i change my security questions i never answered them how am i supposed to know them
apple why cant i change my security questions?
<Edited by Host>The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
i AVE ACCOUNT AND MONEY IN ACCOUNT , APPLE STORE WON'T LET ME PURCHASE, BECASUE I'M ON A NEW COMPUTER ?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(78056) -
I am trying to download a song on my new computer and im being asked security questions ive never answered before.....help
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89295) -
Need help with security questions? Never answered them befor and now that I have the answers are wrong ? Where do I find the answers ?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I have two seperate itunes accounts on two seperate devices and i can not make an itunes purchase on either one. When signing into the account it ask for the answer to security questions. I have NEVER answered a security question for these accounts. Each time it is a different set of questions. This has only happend since the original devices have been replaced/upgraded. How do I fix this? There is money in each account and both have recieved itunes giftcards for christmas that they are unable to use!
sailsalot wrote:
I have a new ipad and have used the community to answer questions for myself. Your help has been great! I don't know how you got my sailsalot name from my Skype account but I signed in with you as "gags76" and got help with my new ipad. I discovered I used a different Apple id and password on my ipad from my computer (imac) and changed that. My e-mail is Could you email me if there is something I should do at my end. I have to use itunes to sync with my ipad so I have been going back and forth between the two. Should I sign in with my proper Apple id on my ipad?
Yes -
I have never set up a security quesiton and now it is asking me for one... i have set up 40 ipads so far without personal security info... how am i to respond to a security question i never set up????!
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
Trying to download songs on iTunes and it's asking for "my 1st car I owned" and other questions that I never answered. It won't let me download anything til I answer them. Can you help me?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94816) -
How can I avoid security questions I've never answered to begin with?
How can I avoid security questions I've never answered to begin with?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94848) -
I upgraded to Mavericks and the security program is asking for answers to security questions I never authorized, so I don't have the answer. What do I do?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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