Authorisation for creator to confirm his messages in support desk

Hi Friends,
I have configured support desk functionality where user creates a support message.This message is handled by 1st level support team.If 1st level is not able to resolve it is sent to 2nd level.
Also support message can be created by 1st level and 2nd level support team also.
My requirement is user should confirm his messages only and it should not be done by others.similarly messages created by 1st level support team should be confirmed only by them so as 2nd level should
confirm their own messages.
Is there any way to control these through authorisation.
Kindly give your valuable suggestions.
Regards,
Shanmugam Balamurugan

Hey Brendan,
Let me simulate the whole process for you.
lets assume you have transaction type say T.
1) Go to spro and find the text determination proc asssigned to T.
path: SAP solution manager-> scenario specific settings-> Service desk-> general
settings-> Define Transaction types. Here you find the Text determination Proc assigned to transaction type.
2) Now navigate to the Text determination proc that you found above following:
path: SAP solution manager-> scenario specific settings-> Service desk-> Text Determination proc-> Define TEXT types Or Text Ids.
Reward for usefull answer.
Revert for any clarifications.
Regards,
Anand

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REPORT ZMM_VC_UPLOAD.
TABLES : t100.
       Internal table declaration                                    *
DATA : BEGIN OF it_upload OCCURS 0,
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             EBELP(5),      "line item PO
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DATA: BDCDATA LIKE BDCDATA OCCURS 0 WITH HEADER LINE,
      MSGDATA LIKE BDCMSGCOLL OCCURS 0 WITH HEADER LINE.
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SELECTION-SCREEN BEGIN OF BLOCK B1 WITH FRAME TITLE TEXT-001.
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SELECTION-SCREEN END OF BLOCK B1.
*Initialization
INITIALIZATION.
AT SELECTION-SCREEN ON VALUE-REQUEST FOR P_FILE .
PERFORM GET_FILENAME.
start-of-selection
START-OF-SELECTION.
PERFORM MAKE_FILE_NAME .
PERFORM UPLOAD_FILE.
    PERFORM BDC_PROCESS.
perform read_messages.
*&      Form UPLOAD_FILE
FORM UPLOAD_FILE .
CALL FUNCTION 'WS_UPLOAD'
    EXPORTING
      FILENAME                = P_FILE
      FILETYPE                = 'DAT'
    TABLES
      DATA_TAB                = IT_UPLOAD .
        IF SY-SUBRC <> 0.
ENDIF.
ENDFORM.                    " UPLOAD_FILE
*&      Form bdc_process
FORM BDC_PROCESS .
loop at it_upload.
LOOP AT IT_header.
refresh bdcdata.
perform bdc_dynpro      using 'SAPLMEGUI' '0014'.
perform bdc_field       using 'BDC_OKCODE'
                              '=MECHOB'.
perform bdc_field       using 'MEPO_TOPLINE-BSART'
                              'NB'.
perform bdc_field       using 'DYN_6000-LIST'
                              it_upload-list.    "'   1'.
perform bdc_field       using 'BDC_CURSOR'
                              'MEPO1319-MATKL'.
perform bdc_field       using 'MEPO1319-SPINF'
                              'X'.
perform bdc_dynpro      using 'SAPLMEGUI' '0002'.
perform bdc_field       using 'BDC_OKCODE'
                              '=MEOK'.
perform bdc_field       using 'BDC_CURSOR'
                              'MEPO_SELECT-EBELN'.
perform bdc_field       using 'MEPO_SELECT-EBELN'
                              it_upload-EBELN.              "'4500195517'.
perform bdc_field       using 'MEPO_SELECT-BSTYP_F'
                              'X'.
perform bdc_dynpro      using 'SAPLMEGUI' '0014'.
perform bdc_field       using 'BDC_OKCODE'
                              '=TABIDT14'.
perform bdc_field       using 'BDC_CURSOR'
                              'MEPO_TOPLINE-BSART'.
perform bdc_field       using 'MEPO_TOPLINE-BSART'
                              'NB'.
perform bdc_field       using 'DYN_6000-LIST'
                              it_upload-list.    "'   1'.
perform bdc_field       using 'MEPO1319-SPINF'
                              'X'.
perform bdc_dynpro      using 'SAPLMEGUI' '0014'.
perform bdc_field       using 'BDC_OKCODE'             "first time
                              '/00'.
perform bdc_field       using 'MEPO_TOPLINE-BSART'
                              'NB'.
perform bdc_field       using 'DYN_6000-LIST'
                             it_upload-list.    " '   1'.
perform bdc_field       using 'BDC_CURSOR'
                              'MEPO1334-BSTAE'.
perform bdc_field       using 'MEPO1334-BSTAE'
                              it_upload-BSTAE .                "'0005'.
perform bdc_dynpro      using 'SAPLMEGUI' '0014'.
perform bdc_field       using 'BDC_OKCODE'
                              '/00'.
perform bdc_field       using 'MEPO_TOPLINE-BSART'
                              'NB'.
*loop at it_item where ebeln = it_upload-ebeln.
perform bdc_field       using 'BDC_CURSOR'
                              'DYN_6000-LIST'.
perform bdc_field       using 'DYN_6000-LIST'
                              it_upload-list.    "'   1'.
perform bdc_field       using 'MEPO1334-BSTAE'
                              it_upload-BSTAE.                 "'0005'.
perform bdc_field       using 'BDC_CURSOR'
                              'EKES-ERDAT(01)'.
perform bdc_field       using 'EKES-EBTYP(01)'
                              it_upload-EBTYP.                 "'vc'.
perform bdc_field       using 'RM06E-LPEIN(01)'
                              it_upload-LPEIN.                 "'D'.
perform bdc_field       using 'RM06E-EEIND(01)'
                              it_upload-EEIND.                 "'15.02.2009'.
perform bdc_field       using 'EKES-MENGE(01)'
                              it_upload-MENGE.                 "'10'.
perform bdc_field       using 'EKES-XBLNR(01)'
                              it_upload-XBLNR.                 "'inv 9'.
perform bdc_field       using 'EKES-ERDAT(01)'
                              it_upload-ERDAT.                 "'15.02.2009'.
perform bdc_dynpro      using 'SAPLMEGUI' '0014'.
perform bdc_field       using 'BDC_OKCODE'
                              '=MESAVE'.
CALL TRANSACTION 'ME22N' USING BDCDATA MODE 'A' UPDATE 'A' MESSAGES INTO MSGDATA.
    CLEAR: BDCDATA,BDCDATA[].
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ENDLOOP.
ENDFORM.                    " bdc_process
       Start new screen                                              *
FORM BDC_DYNPRO USING PROGRAM DYNPRO.
CLEAR BDCDATA.
BDCDATA-PROGRAM = PROGRAM.
BDCDATA-DYNPRO   = DYNPRO.
BDCDATA-DYNBEGIN = 'X'.
APPEND BDCDATA.
ENDFORM.                    "BDC_DYNPRO
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FORM BDC_FIELD USING FNAM FVAL.
IF FVAL <> ''.
    CLEAR BDCDATA.
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    BDCDATA-FVAL = FVAL.
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ENDIF.
ENDFORM.                    "BDC_FIELD
*To get file name                                                      *
FORM GET_FILENAME .
CALL FUNCTION 'F4_FILENAME'
    EXPORTING
      PROGRAM_NAME = SYST-CPROG
      DYNPRO_NUMBER = SYST-DYNNR
    IMPORTING
      FILE_NAME     = P_FILE.
IF SY-SUBRC NE 0 .
    WRITE : / 'Enter File Name'.
ENDIF.
ENDFORM.                    "GET_FILENAME

Hi Dude,
When ur looping the item information , in your code ur
loop at it_item where ebeln = it_upload-ebeln.
perform bdc_field using 'BDC_CURSOR'
'DYN_6000-LIST'.
perform bdc_field using 'DYN_6000-LIST'
it_upload-list. "' 1'.
perform bdc_field using 'MEPO1334-BSTAE'
it_upload-BSTAE. "'0005'.
perform bdc_field using 'BDC_CURSOR'
'EKES-ERDAT(01)'.
perform bdc_field using 'EKES-EBTYP(01)'
it_upload-EBTYP. "'vc'.
perform bdc_field using 'RM06E-LPEIN(01)'
it_upload-LPEIN. "'D'.
perform bdc_field using 'RM06E-EEIND(01)'
it_upload-EEIND. "'15.02.2009'.
perform bdc_field using 'EKES-MENGE(01)'
it_upload-MENGE. "'10'.
perform bdc_field using 'EKES-XBLNR(01)'
it_upload-XBLNR. "'inv 9'.
perform bdc_field using 'EKES-ERDAT(01)'
it_upload-ERDAT. "'15.02.2009'.
perform bdc_dynpro using 'SAPLMEGUI' '0014'.
perform bdc_field using 'BDC_OKCODE'
'=MESAVE'.
->(01) you have to replace to variable , and every loop pass increment the varialbe value with 1.
ex : -
V1 = 1.
loop at item.
perform bdc_data using 'xyz(V1)'
                               it_upload-variable.
V1 = V1 + 1.
endloop.
This is called as index , the table control fields are differ the field name by index only...

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Edited by: Indumathy Narayanan on Dec 21, 2010 9:50 AM
Edited by: Indumathy Narayanan on Dec 21, 2010 9:51 AM
Edited by: Indumathy Narayanan on Dec 21, 2010 9:54 AM

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