Authorised.i have removed itunes program and reloaded with lastest release still no joy
when i try to down load my content from the cloud i get a error message not authorised on this pc.I have removed the itunes and reloaded with the latest release still no joy.Also have checked on my account where it states my pc is authorised. Any suggestions Thanks
Sorry about the delay, pack. Brooding over what to try next.
I'd like to doublecheck the malware possibilities with another malware scanner.
Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)
http://www.malwarebytes.org/mbam.php
Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look.
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Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.
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iOS: Back up and restore your iOS device with iCloud or iTunes
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Hello Jigz19,
It sounds like you are unable to play a couple of songs from your library becuase you get a message that the computer is unauthorized to play, but other content purchased that same day works without issue. I would verify that the affected songs were purchased with the same Apple ID first:
Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Open iTunes
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Click the Summary tab.
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If so, then delete the songs:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
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http://support.apple.com/kb/ht2519
Thank you for using Apple Support Communities.
All the best,
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Created an external iTunes Media folder, pointed iTunes to that folder, then downloaded movies to that location.
Searched the web relentlessly to find someone else with reference to this issue.
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Any advice is appreciated.
Thank you.
MacBook Pro Late 2008: OS 10.9.4
iTunes 11.3.1(2) 64 Bit
iPad2: iOS 7.1.2
iPhone4: iOS 7.1.2
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