Authorization error while resending message in rwb

Dear all,
our system is runing on SPS16. When a message run into
status 'system error' i select it and do resend. I got
this error:
'Authorization failed for the specified roles.
For details see log entry 02004C4F4F....'
The message run into error because the receiver chanel
was willingly deactivated to simulate an error for
alerting test.
While this error is happining there is a logon field in
the browser where the user is entered and the password
field is empty. When i enter the password, than there
is no authorization problem. But the message has not been
resend.
I look to the detail status an i can not see that the
message has been resend. Normaly the number of retry will
increment when you resend the message but the message
still not go through. Even if i try to resend 5 time,
every time the error raise again and the system show the
field user and password for logon again. When logon again
every thing seem to be fine. But the message is not
resend.
Is this a bug in SPS16? Does somebody face this behaviour?
best regards,
Ly-Na Phu

Hi Thorsten,
thanks for the hint. I know this oss note already and i
have check it. All the setting is correct according to
this oss note. Nevertheless the problem remain.
My be it has to do with fqdn which i have set but maybe
not in all places. If you don't set the fqdn correct
some function in rwb doesn't work properly. I have set
it in the profile and in exchange profile where i can find
that one have to specify the host name. This is just only
my assumption. I don't know exactly to what my problem
will be related to.
regards,
Ly-Na Phu

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