Authorization info in ADE brings up old email address.

ADE won't recognize my Nook Color.  Authorization information still has an old email address associated with it, but I have an Adobe account with the correct email address.  I have uninstalled and reinstalled ADE with the right email address, but the old one still comes up under the Authorization info.

Did you obtain these apps with an old Apple ID? Apps are forever tied to the ID used to originally obtain them, & can only be updated using that ID.

Similar Messages

  • ADE Keeps Attempting to Authorize Computer with an Old Email Address

    I recently updated my nook.  When I checked out a library book and went to transfer it from my computer with ADE to my nook I get the below message.  For some reason, ADE "reset" to my old email that authorized my computer.  I changed all of this a year ago.  How do I get my computer authorized with the correct email?  When I click on Library to authorize, it only gives me the choice of my old email address. 
    DEVICE SETUP ASSISTANT
    A mobile device has been detected. To transfer protected items between your Digital Editions library and this device, both the device and the computer must be authorized with the same Adobe ID.
    To authorize this device with your Adobe ID insert old email address here],  click Authorize Device.

    Nevermind.  I got the answer from the below post. 
    How do you re-authorize your computer - different Adobe ID?

  • ITunes is making me authorize my computer to access music purchased with an old email address (never used as Apple ID).

    iTunes is making me authorize my computer to access music purchased with an old email address (never used as Apple ID).  How do I delete this old email address from my account if it doesn't even show up in my profile?

    Same thing here. I am getting the authorization message with iPad, 2 iPods and 3 iPhones. I'm furious about this. I reviewed my itunes account info and everything looks accurate. I downloaded a movie this morning and I can't sync it to iPad. Let's see what explanation is offered. 

  • I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

    I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

    I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
    I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
    Take a look at the info and tell me if you see "Account Name:" on one of your purchases. And is that associated to your old email address? There has to be a way to fix this or 'transfer' older purchases, especially if it's all under the same real 'account'.

  • My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address.  How do I play the music that I have purchased?  My account is current with the new email address.

    My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address.  How do I play the music that I have purchased?  My account is current with the new email address.

    You may have already done this, but try de-authorizing your computer (through the iTunes:Store menu) and then re-authorizing it.

  • HT1933 I have old email address's I used for iTune music purchases and cannot change password on several old accounts. Now some of the music I purchased I can not download and authorize it on my device. What can I do password security does not match my bi

    I have old email address's I used for iTune music purchases and cannot change password on several old accounts. Now some of the music I purchased I can not download and authorize it on my device. What can I do password security does not match my birthdate on two of the accounts. Apple can not send me email with a password authorization on several current accounts that I have with them. How can I contact Apple with this annoying problem I can not fix.

    settings - app/iTunes store - sign out and sign back in with your new id.
    Note - if your older apps needs an update it will use your old apple id and password, as Apps are tied to the apple id that was used to purchase it.
    You can't merge apple id.

  • HT204053 My wife currently has two different apple accounts as we changed our email address plus got a new computer. I believe that all of her info is under her old email address plus on the old computer. how can we merge the two accounts

    My wife currently has two different Itunes account as one is on the old computer with our old email address, Instead of changing the email address on the old account we created a new itunes account with her new gmail address. I just updated the new update for her iphone however I cannot get her contacts etc moved to the new phone as I believe they are all on her old account. It says I need as well to authorize this computer for the itunes store as well but in her account it says one computer authorized (old one) but cannot figure our how to get the new computer authorized as well.

    You should be able to authorise the account via the Store drop-down menu at the top of iTunes (if you are using iTunes 11 on a PC then control-B should get the menus to show)
    e.g.

  • I am unable to play certain songs since itunes wants me to authorize the computer with an old email address I had when I first bought the song. a

    I am unable to play certain songs since itunes wants me to authorize the computer with an old email address I had when I first bought the songs. I don't remember that password and when I use my present Apple id and password it doesn't authorize the computer to play those songs. How do I get these songs authorized since there are a lot of them?

    Purchases are always tied to the account from which they were purchased.
    iTunes Store: Retrieving and changing passwords (Apple ID)

  • New hard drive installed in Mac.  iTunes keeps asking to authorize a very old email address which is not associated with my iPhone and I cannot sync iTunes to my iPhone.

    New hard drive installed in Mac.  iTunes keeps asking to authorize a very old email address which is not associated with my iPhone and I cannot sync iTunes to my iPhone.

    It is referring to purchases made using an Apple ID that was set with that email as the Apple ID. Did you simply create a new Apple ID when the old email address was no longer being used? If so, then that old Apple ID is still tied (and will always be tied) to the purchases made with it, and you will have to sign into iTunes with that Apple ID in order to authorize the computer to it.
    If you don't remember the password for it, you can go to Manage your Apple ID and click on Reset password. If you don't remember the answers to your Security Questions, you can contact Apple Support to get them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • I changed email address, i updated in the manage apple id page, saved info but I cannot get into my iphone because the old email address keep showing up.  How can I get the old address off my iphone??

    help me please to remove my old email address on my iphone.  I already changed the address on the apple id page, but it hasn't tranferred to the phone and I cannot use my iphone.  My head is about to explode! 

    Welcome to the Apple community JB.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • Long-story short: when i attempt to sync my iphone with itunes i get a message that i must authorize my new computer.  When I attempt to authorize I get a message to enter a password for an old email address.  Ive forgotten that password!  I

    In attempting to sync my i-phone with my new PC a message appears on the PC that I must enter a password (long forgotten) for an old email address.  I've tried everything I know including trying to reset the password by providing my current email address.  Nothing works.

    If you forgot your Apple ID password - Apple Support
    tt2

  • New PC, old email address - I cannot authorise my Adobe ID

    I have a new PC.  I have transfered over my old email address (as you do).  I want to authorise Adobe Digital Edition so I can load ebooks onto my eReader.  Adobe will not let me Authorise my new PC as: "You can only authorise this computer with an Adobe ID that hasn't been previously used to authorise any other computer of mobile device." To me this appears to be a fatal floor - people update there machines and, at the same time, retain email addresses.

    That is very likely an example of ADE getting its registration screwed up.
    It is very happy to do this, and then often gives incomprehensible or incorrect error messages as a result.
    Try completely removing authorization: ctrl-shift-D to ADE (cmd-shift-D on Mac)
    Restart ADE.
    Try again to authorize with your ID.

  • Music purchased with old email address doesn't play

    Hello, I purchased music under an old email address and since updating my info, it doesn't play. I get the message that the computer name is not authroized, I enter my username and password, I get a message telling me the computer is not authorized, but still the music doesn't play and if I try to play the song again I get the authorize computer message again.
    Any help wold be appreciated.

    Have you tried to deauthorize your computer (via the Store menu), then re-authorize it?
    Can you still login to other Apple services, such as the support website, using your Apple ID?

  • Authorizing computer with old email address.

    I was trying to put some songs from my computer onto my Itouch. There were some of them that said they weren't available until I authorized my computer. It then listed an old email address that is not my current email address. (My computer is authorized on my current email address.) I can't seem to get around this problem with the songs being associated with an old, defunct, email addy. What to do?

    I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
    I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
    Take a look at the info and tell me if you see "Account Name:" on one of your purchases. And is that associated to your old email address? There has to be a way to fix this or 'transfer' older purchases, especially if it's all under the same real 'account'.

  • How to delete my old email address and install the new one on an HP 4480 all in one.

    my HP 4480 uses my old email address to send scan to email.I need to delete the old email address and install my new one

    des7931,
    You should be able to go to your software on your computer and click on the >Scanner Actions section.
    Then click on>Scan to E-Mail Wizard
    This should bring up a screen to edit, change, or delete the stored email addresses for scan to email.
    Let us know if you don't see this or still have problems.
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

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