Authorization loop

Hello all,
I recently purchased a new iMac with iTunes 7. I moved my iTunes library via burned disc, to my new iMac. So far so good. Attempt to play an iTunes store purchased tune. Asks for authorization. Enter in my .mac user id and password. Authorization is completed as successful. Attempt to play the same iTunes purchased tune. Again...Asks for authorization. Enter in my .mac user id and password. Authorization is completed as successful. Attempt to play the same iTunes purchased tune. Again...Asks for authorization. Enter in my .mac user id and password. Authorization is completed as successful. Attempt to play the same iTunes purchased tune. Again...
Ok, you get the idea. I also attempted to authorize the entire library. Same results. I currently have two computers authorized: my older iMac and my Windows laptop. When I check my account, it shows "2" for number of computers authorized. For some reason, the systeme tells me authorization for this computer is complete and successful but in reality, it isn't picking up on my new machine.
Ick.
Anyone else have this problem? If so, how did you solve it?
J

Hi Jim,
Perhaps you've solved this problem by now, if so, please let us know how.
I ran into the same loop today. It turns out that I had forgotten that I purchased a song or two with another Apple ID that I had before I signed up for .Mac. I got exactly the same loop behavior you describe when I tried to authorize through my .Mac Apple ID. But, as soon as I remembered and authorized with my old Apple ID, authorization succeeded and my music played!
Does anyone know how to "consolidate" accounts so that I don't have to keep track of my old Apple ID?
Best Cheers,
Chris.
Power Mac G4 QuickSilver Mac OS X (10.4.8)

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Never Ending Authorize loop

I'm now running into the never ending authorization loop.
I've found the KB Article and have followed all of the steps, but am still not able to get passed it.
I am noticing however that there are some discrepancies, even when I attempt to login to this site.
My Apple ID doesn't follow an e-mail address format [email protected] When I go to authorize however, by default, the system puts in the @xxx.com extension. I remove it and the system tells me that the computer is already authorized.
I'm using Windows7 x64 with iTunes 9.0.2.25 and a 3rd Generation Nano.
I've sent an e-mail in to Apple for guidance, but am looking for any other ideas.

Here is some additional information that I find questionable / lead me to believe that this is a bug in the system.
As I continue to look through the list of files that are "Not Authorized" I find that some of them are files, I didn't purchase through the iTunes store, but rather music that was imported via a CD from my collection.
What's going on Apple?!?!

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Therein lies the glitch.
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There's a file or setting that was imported that's causing the problem. Better to use your new Mac for a few days to make sure it's stable before importing data from another Mac.

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I had this happen when I bought my new computer this December. After a *lot* of work, I finally got ahold of the correct Apple Support which re-authorized 4 of my protected songs again. And that appeared to work for a few weeks.
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You said it appears sometimes. Possibly when you play some heavy games and the notebook gets hot???
As feliks said you should use the Toshiba graphic driver because I have heard that this driver was a little bit modified and supports an graphic overheating protection

Stuck in an authorization loop

tells me to authorize my pc i do that try and sync then just keeps saying same thing over and over

Click here and follow the instructions.
(91116)

Authorize computer in a loop after upgrading to 7.7.1.11

We have been working with iTunes Store Support for a week, but have not been able to resolve the following issue.
We upgraded to 7.7.1.11 on 8/3, since the upgrade none of the hundreds of songs videos and TVShows purchased and downloaded prior to Sunday 8/3 will play in Itunes or the iPod touch (16Gb with 2.0 software update installed).
When we click on a song, movie or show, we receive the message "This computer is not authorized ...."
We than put in the password and receive the message: "Machine Authorization was Successful", but the songs/videos/shows still don't play. When you click on it again it asked again for authorization.
We were allowed to download a purchase from the weekend again and that works fine with the same account/password information, but previous purchases don't work at all.
We have followed multiple set of instructions received from iTunes Store support and the support website, including:
1) De-authorizing, re-authorizing
2) Re-installing iTunes
3) Removing the SC folder
4) Re-building the iTunes Library
5) Re-building iTunes Preferences
6) Creating a new user acount and installing iTunes
7) Installing iTunes on a different computer with a different operating system (Windows 2000 instead of XP SP 3)
8) Re-installed songs from a backup ...
9) Updating iTunes Store Account Information, as instructed by support.
10) Scanned for viruses ...
11) Updated Windows XP ...
12) Restored iPod Touch software
We have been loyal shareholders and customers to Apple and iTunes and were in the process of purchasing iPhones for the family, but this is becoming very aggravating.
I have never allowed my son to download music from other sources and been giving him an allowance to buy ftom iTunes. We have a lot of money invested in it and would like to see this resolved as soon as possible, but don't know were to turn from here.
Any suggestions are welcome.

We have this very same problem.
Our family have used iTunes and Apple TV almost exclusively now for at least 6 months buying online media.
We have invested well over $1,200 including an Apple TV, and as of the last update ALL of our content has been locked out.
We can not play any of our Apple TV Content - movies we have purchased, box sets we have downloaded (and only watched half of).
Music we have paid for and downloaded.
All of it is now locked up in this Authorization Loop error.
We have emailed support, and received the "We want your iTunes experience to be the best possible" lip service only and a promise that they are investigating. This is also the THIRD time we have had this problem.
We have tried the install/re-install;
The deauthorization/re-authorization;
Deleting library files;
Installing iTunes on ANOTHER computer;
None of it has worked.
Not to mention every time we try one of these crazy time consuming "fixes" the Apple TV deletes all the files and has to re-sync which takes several hours as we have a lot of content.
As of last night we have decided as a family to no longer use any of Apple's online media services.
There are countless other vendors and on demand media services now that it seems pointless and almost diabolical to continue with a company that has so many technical problems - yet pretends it does not.
We were in the process of looking at buying a couple of iPhones and even a Mac laptop. But there is no way we can bury ourselves in deeper with a company that at a whim, can LOCK down all of our content and offer no explanation for it other than they hope we enjoy our iTunes experience.
Well this is a notice that we are most certainly NOT enjoying our iTunes experience and Apple, you have received our very last dollar.
Regards,

Authorization Error Loop

I am now stuck in this loop:
This started after I upgraded to Lion the iphone backs up and syncs contacts, mail, etc. then when it gets to the music and apps, I get this message:
"this computer is no longer authorized to play purchased items that are on the iPhone "Babylon". would you like to authorize this computer for items purchased from the iTunes store? if you do not authorize this computer, 110 items, inlcuding. "xxxx: will be removed from the iPhone."
I click the authorize button and the account dialogue box opens. interestingly, it defaults to a .earthlink account that I havent used in YEARS, and I forgot my password and that email account has been deleted. So I change it to my current itunes account info and enter the correct password. I then get this dialogue:
"this computer is already authorized. including this one, you have authorized 3 computers out of your available 5."
I click ok...and then I am faced with the exact same dialogue box starting with "this computer is no longer authorized to play purchased items that are on the iPhone "Babylon". and the cycle repeats again.
all my music plays on my iphone and my apps work fine. All my music plays on my computer just fine. I haven't synced my iphone in weeks. I did contact apple tech and fro 2 hrs we couldn't get my sync to work. I realize that itunes is looking for me to authorize my .earthlink account but that info is no longer at hand. I did delete the SC folder and still having the problem. I also tried this... http://menoob.com/iphone/itunes-authorization-looping-problem-when-syncing-iphon e. still having the sync issue! Apple for the love of God HELP!!! PLEASE!!!!

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

ITunes stuck in authorization/payment endless loop

I'm trying to buy stuff on iTunes. I have a $25 card that I redeemed, and the amount of credit shows up in the upper right hand corner like it's supposed to. However, when I try to buy a song, iTunes keeps running me through a payment authorization window. It wants me to charge it to a credit card, and when I click on the option to redeem a card it wants me to put in a new one.
It keeps having me type in my password over and over. I had this trouble trying to buy an app until I finally gave it a credit card number, and then it finally allowed me to buy an app, even though I had plenty of credit using the gift-type cards. I still have plenty of credit with the iTunes and App Store cards, why does it want a credit card? And why isn't it working now? This is driving me nuts. -J

Hello and Wow,
Anyone have any luck with this? I've tried re-installing itunes, de-authorizing and authorizing computer, and finally trying to configure every setting on both my iphone and itunes. Over and over I get the authorization loop. Computer is authorized. When I sync, computer is not authorized. Both Itunes and iphone are up to date. The weird thing about this is it worked fine in December-08. I try to sync and backup once a month but January is all about the loop - out of the blue. The only thing I've done since the last successful sync/backup was to buy a couple of apps in the app store over my iphone which I do all the time. Very frustrated. Not sure I'm a itunes fan anymore. I'm an IT guy and very careful with my equipment/software/hardware and for this to start happening out of the blue points to unstable software/updates/technical group issues. I've searched the internet high and low, is this an issue that Mac needs to publicly come clean on? Wow, I guess I'll just have to be careful until they release a fix. Scary situation to be in.

AUTHORIZATION

I have a problem with the authorization of my computer:
I'm signed in in the itunes store, buy a song, but when i want to play it I have to again enter my password. everytime i open and close itunes i have to enter my pasword for every song! don't know how to save my password so my compueter doesn't keep asking for it....does anyone know....

This is happening more and more since iTunes 7, so you're not alone.
That authorization loop is annoying, isn't it?
Here are some steps to try.
1. Deauthorize, then reauthorize your PC
http://support.apple.com/kb/HT1420
2. Delete the *SC Info folder*. The entire folder, not just the file. It will get rebuilt the next time you start iTunes. Don't forget to restart your PC, as the article says.
http://support.apple.com/kb/TS1389
3. Get a free single of the week, which has the latest DRM on it, and play a few seconds of it.
Something else that has been suggested, is to delete one of these problem tracks but DO NOT SEND IT TO THE RECYCLE bin. Then re-add it to Itunes and see if it will play. Just do one track to check this out. Nobody has ever posted back to tell me whether this works.
If you still can't get purchases to play, contact iTS support. Apple needs to get this fixed, and the more people who report it the more notice it will get.

Authorization issue - repeating error message

I'd just like to mention that I recently experienced the dreaded authorization loop where iTunes continuously asks for authorization to play certain songs. After exhausting different possibilities to resolve the problem, I tried something different. When iTunes asked for my ID and Password, I reset my password through the "forgot password" button - and then answering the secret question I used when I made my ID. Once that was done, I clicked on the song that activated the authorization error, and entered my new password. This worked for me.
I should note that the ID that was displayed by the authorization error message (before resolving my issue) did not follow the '[email protected]'. The ID field only displayed everything prior to the '@' symbol. I don't know what to make of this, but as I looked at the songs that I wanted to play, and by utilizing the command+i (get info) function for the songs, I noticed that the purchaser ID did not follow the '[email protected]' format either (though all other music I was able to play DID follow this format).
So, I would suggest checking the songs that activate the authorization error, and taking note of the user ID that purchase the song. I suggest putting that ID into the ID field of the error message, resetting the password, and seeing where that leads.
It was a weird situation but I figured it out. Hope this helps someone!

VicDesotelle wrote:
repeating error message: "acl found but not expected" during permissions repair
My iMac is running slow. Processor running all the time. I was told to do permissions repair, so I did that. I get 100's and 100's of "ACL found but not expected" while doing a permissions repair in 'utilities'. It says 1 minute to complete but runs for a half hour. When it finally completes, I can restart the permissions repair again and it starts all over with same endless messages. Even though its says 'repaired', these ACL issues keep coming.
ACLs are just junk left over from previously installed OSXs. Just ignore. They have no impact.
Describe your exact issue and computer specs and Linc may run you through a series of tests which may well help you find the problem to your issues. I agree, Permissions repair is rarely required.
Cheers
Pete

Authorization loop

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