Authorization needed to play tracks purchased on old account

iTunes has started asking for me to authorize to play tracks on my iMac bought on a previous iTunes account - it's never done this before. The further problem is this account doesn't seem to exist any more - at least itunes doesn't recognise the account name, or any likely passwords I type in or my date of birth.
The tracks play without a problem on my iPhone (which gets synched from the iMac).
(I don't know if it's relevent that the old iTunes account ID was a hotmail address which has vanished without trace into the new MS Outlook system).
Any advice out there on why it's now happening or how to proceed to get access to my tracks again?

Now what?
Click here and contact the iTunes Store customer support.
I have not done a backup
Even if you did, it wouldn't have helped. All of the backup content would contain the same DRM and experience the same issue.
(49040)

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Can't access tracks purchased under old account

I have tracks on my itunes library which were purchased under an old email address. When I try to play them, it asks me to log in with my old address, but I can't remember my password. I have requested password reset / reminder but it never comes through (to either email address). Any thoughts or do we think this is a customer service / reset style problem?
Many thanks

iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
This should help, Becky.

"One machine is authorized to play music purchased with this account"

Hey Guys,
I just made my Apple ID my iTunes account, and I just reviewed the account info. For some reason it says: "One machine is authorized to play music purchased with this account"
I thought up to five computers are authorized to play music downloaded from iTunes?
Did I do something wrong, is this normal?

Up to 5 can be authorized but you have only authorized 1 machine.
If you have another machine you want to authorize, fire up iTunes on it and authorize it. You don't need to authorize it unless you have iTunes purchases on it.

Trying to Import music i purchased from old account to new & can't remember old account info

Trying to Import music i purchased from old account to new & can't remember old account info nor does it exsist. what to do??? thanks

This isn't really an iTunes Match questions but I'll give it a shot.
Unfortunately, you must remember the username and password for that account. If you can't you won't be able to play that protected music. There's really no way around this.

Can't play songs purchased under old AOL account after upgrade to Apple ID

I guess I've been abandoned by the iTunesStoreSupport. They basically told me what caused my problem and now will not return any of my emails.
This message is mostly to inform anyone who "upgrades" an old AOL iTunes account to an Apple ID to be sure to use the same credit card for the new Apple account that you used for your AOL account.
About 2 years ago I "upgraded" my AOL iTunes Store account to be an APPLE ID. When I did that, I used a different credit card for my Apple ID than I had been using for my old AOL account. Big mistake. At the time I had no idea it would cause problems later. I don't remember seeing anything at all warning me about the importance of that at the time. Now, according to Shwetha at iTunesStoreSupport it is "important to use the same credit card for a successful conversion".
Everything worked fine with iTunes for the past 2 years, but a month ago I upgraded my hard drive in my computer and promptly recycled my old hard drive. Another mistake on my part.
A few days later when I went to play a song purchased under the old AOL account I got stuck in that endless loop where I get the prompt "This computer is not authorized to play __. Would you like to authorize it?" Then it asks me to Upgrade my AOL account, but I already did that 2 years ago. I went ahead and attempted to upgrade the AOL account again, but I was still stuck in the endless loop. (note: I did successfully authorize the computer for my Apple ID with no problems.)
I followed every step in the Troubleshooting Guide "support.apple.com/kb/TS1389" including the step where I delete the SC Info folder, but I was still stuck in that endless loop of authorizing / deauthorizing.
Shwetha was very professional and did work with me pretty quickly through 3 rounds of emails and various troubleshooting attempts. But as soon as we realized that I had used a different credit card when upgrading the AOL account to an Apple account and that the conversion was not successful, they stopped replying to my emails. I guess I'm a lost cause.

I repeat here a post I made elsewhere: I hope that it helps you, and, if it does, please post the info elsewhere.
You can get this problem solved!
I encountered this problem yesterday, when I tried to play some songs in my ITunes library on a new computer; this is an ITunes library that I had moved from my old computer.
I called Apple Support, and the excellent Tech person began looking into the problem.
Meanwhile, while I was waiting for him, I Googled the problem (which I should have done first): lots and lots of people (I discovered) have bumped into this same frustrating problem.
Yes: the problem arises when you move to a new computer with an ITunes library that includes songs you bought, way back when, using an AOL ID.
Apple Support contacted ITunes. And ITunes tracked down my AOL account, and then issued me (that is, me and Apple Support) a new Apple ID. There are two or three additional steps; they are not hard, but you need the combo of help from Apple Support and ITunes. The key thing is getting the new Apple ID, which you must have, and which, once it has done its work, you then can ignore..
I can now listen to everything--and I am signed in to ITunes using my current, usual Apple ID.
Note: All of this would be easier and simpler for us if we could actually speak to someone at ITunes; the only way we can get to a "live" person there is by contacting someone at Apple Support.

Cannot play music purchased under old apple id after new hard drive installed

Replaced crashed HD and used Time Machine to restore to 10.7.5. Had changed my Apple ID a while backe (couple months). Now music purchased with old ID will not play, asking me to authorize under old ID, have no idea what the password was and the email address is no longer valid, so...how do I rgain access to those albums purchased under old ID? It plays on my iphone fine.

You may still be able to reset the password to your old Apple ID via iforgot.apple.com.
The old tracks will continue to play on the iPhone as long as they are on it but you may find they get deleted if you try to sync with your library while it isn't authorized for your old ID.
See also Recover your iTunes library from your iPod or iOS device.

Can't authorize computer to play already purchased music in thailand

Help!
I recently came to thailand with a fresh panther install on my pismo notebook. I guess since it's a fresh hard drive, iTunes won't let me play my purchased music without authorization. Here's the catch, when I try to authorize, the iTunes store reports that it's 'busy' and to check my network. I am on an active network and can even log in to my account sort of - it won't quite let me in but knows that my Led Zeppelin pre-order is ready for download to which I click 'not now' and essentially I am nowhere. No apple support email here I guess or I can't find it. Any clues? I am not at 5 authorizations yet.
Blaze

I think you just need to figure out the tricks to getting the album you want up in iTunes. It is very easy actually.
First, if you turn on View Browser (you can't be in the cover flow view to see the browser) you get three windows at the top of your library: Genre, Artist, Album. When you pick anything from any of those windows, it immediately narrows down the library view to things that meet that choice (e.g. if you pick U2 then the library will only show tracks with Artist = U2.
In addition, those three boxes will narrow down to only show what fits with whatever you type in the search field. Meaning, normally if you have thousands of songs and hundreds of artists, scrolling through the little artist box to find that one artist or the album box to find that one album is kind of tedious. But say you want to listen to The Clash's "London Calling". In the search box you can just type in Clash or London (or both) and the three Browser boxes (and your library view) will quickly narrow down to only tracks where Clash and London appear. Likely the Album window will now only show a few choices. Click the "London Calling" one and your library now only shows that album. Now you can play just that album. Of course it sounds like more when you type it all out, but to open iTunes, type "Clash London" then click on the London Calling album takes all of about three seconds, likely quicker than it is to dig through folders in your hard drive.
Sorry, but I don't have any answers for your Windows association problem with trying to load more than 10 tracks, but I think you may find the above method to be much easier to navigate.
Patrick

Itunes won't play tracks purchased from iTunes.

Hi guys,
I have reported this problem to apply but no reply. I have autherized, deautherized and re-autherized lots of times and looked for advice on here but cant seem to get it to work.
On 2 albums I brought several of the tracks wont play, they just get skipped over. They have definately been downloaded as they all play fine on my iphone.
If you can answer this please can yoou put step-by-step instructions as this stuff is so confusing.
Many thanks Caz

I just went through this as well. I had an old account that I was using for purchase, subsequently signed up for a .Mac account and started buying music that way. This was all years ago. Apparently during the switch I attempted to merge the old account with the .Mac account, which is not allowed nor doable. I also had changed the email addy I used for the ID on the original account several times, such that music I had purchased on the original account were listed as having been purchased by two obsolete email addresses. The problem was that I had changed the ID on the old account to yet another email address but never actually purchased music with that address (this was probably at the same time I was trying to merge everything under the .Mac ID), so I had no record of that Apple ID.
iTunes support was able to recover that ID, fortunately I recalled the old password, now my computers are happily authorized.

Help! I just got a new MacBook and I cannot figure out how to authorize it to play my purchased iTunes music.

Hi!
I just got my new Macbook today (!!!) and I love it, but I can't figure out how to authorize this computer to play my purchased itunes music. I don't have any other computers authorized to play my purchased music, as I have de-authorized my previous computer. How do I authorize this new one? I know the FAQ section says to go to Store > Authorize computer, but I can't seem to find where this is located? I've never owned a Mac before.

Silly me... I didn't realize that the top of the screen changes as you change windows (unlike windows computers). Thank you so much for the help. I really appreciate it!

Refuses to play tracks purchased/downloaded off itunes.

My ipod mini sometimes refuses to play only the tracks purchased/downloaded from itunes. The only way to rectify the fault is to either re-sync or restore to factory settings, however sometimes once this is done, 24 hrs later it starts refusing to play purchased/downloaded tracks again. Anyone experienced this problem or have any ideas? Many thanks.

See if this helps.
iPod does not play content purchased from the iTMS.

HT204053 I recently moved my song library to a new computer. I went to authorize my songs for the new computer, but about 1,000 will not authorize. They are authorized on an old account that was linked to my old work email. Can I do anything to get thes

So I have about 1000 songs that I can no longer access because they are linked to my old account. I cannot access that account, because the email I used for it was my old work e-mail. I got laid off in 2009, so I have no way to access that e-mail. Is there a way I can unlock these songs, or are they lost? They are still on my iTunes, and everytime I go to play them, it says I need to authorize them to play on this computer. What can I do? Thanks for any help!!!

You can update an older Apple ID that is no longer a working email address by using a new email address. Just make sure that it is not an email address that you are using in your second Apple ID.
Once you have rehabilitated the old Apple ID, authorize the Mac to use content from both Apple IDs.
Manage your Apple ID -
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
http://support.apple.com/kb/HE37

Trouble moving previous purchases from old account to new account

How do I move previous iTune purchases from an old account to my new account? The old account was previously set up for work use.

You can't since they were purchased using a different Apple ID. You will need to ask Apple to make such a change.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

Tracking Purchase orders to accounts payable

What would be the best way for an auditor to use ERP to ensure the accounts payable are completely recorded. how can he/she efficiently match up purchase orders with accounts payable? is there a way one can ask the ERP a query and it can return any purchase orders that DO NOT have a corresponding accounts payable?

Hi,
When you use G/R or service entry sheets the open values are on your g/l account GR/IR. The completed ones are cleared out.

V 7.0.2 - Unauthorized to play music purchased with old email address acct.

Has anyone else stumbled onto this? I have one iPod and one computer which I buy all of my music off iTunes from - But I had an old email address last year that I used to buy a lot of my music with. Since I upgraded, I cannot sync, play, or burn any purchased music that was purchased with the old email address. I tried authorizing under my new email address and password (I even get a sucessful message) but then when I go to play - it gives me the message "This computer is not authorized to play this song - would you like to authorize it?" But the message shows my old email address.
Any advise is appreciated.

I'm sorry that I have no solution to offer but I do have the same problem. Apple pointed out to me that I need to aothorize my computer using my previous account information (AOL) but that didn't work. Very annoying to have to do this when upgrading software. I will think twice before upgrading again or before buying from iTunes for that matter.

Apple made me change my ID, now I cannot play music purchased with old ID's

So, first iTunes let me purchase with my aol.com ID. Then made me make up a new one. Now, had me go back to aol.com and I cannot play my music previously associated with that ID on my iTunes. It asks me to authorize the computer, which I did, and then asks me to do it again and again and again.
I have signed in/out. I have looked for the music on my history of purchases and cannot find the old music anywhere. I tried signing in with my old ID and that did not work. When I hit info on the songs I can see when and with what ID it was purchased so I know it is with the old ID. Grrrr. Any suggestions?

Have you tried....
Using the old ID and password? Sign into the old ID and use that password to delete the account.
Using the new password and see if it will accept that one?

Authorization needed to play tracks purchased on old account

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