Authorization of a rented movie not cooperating

I rented an HD movie 28 days ago on my AppleTV and I want to watch it today and when I hit play on the screen it goes to the "Authorizing. . ." screen and it hangs doing that.
Network connection is fine
Re-booting didn't help
Other features on AppleTV are working fine.
What is the problem?

Even though I was seeing other web based items on my AppleTV, it still required a password reset to authorize the movie. The reason for this is that I updated my wireless network and modem to a new modem and the Airport Extreme. By rejoining my network (even though it had the same name and password), it reset the authorization and then it worked fine. This was a unique situation due to the fact that I changed my network modem and wireless router since I originally rented the movie.

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