Authorize Acrobat XI Pro in Creative Cloud...

Question

In some mad way every app you download in creative cloud works but Acrobat XI Pro, I download the trial and try every single day to authorize it and when the trial runs out it stops working and only asks for a serial number...  If I try the trial or subscription button it still only asks for a D.... serial number?
Help me get out of this mad cycle?

Answer 1

It's because Acrobat's MSI makes an entry in the Add/Remove Programs control panel and then the Creative Cloud MSI makes a separate but similar entry in the Add/Remove control panel.  It's documented in a couple of places but here is the most convenient for demonstrating it.  It's in the uninstallation process:
http://helpx.adobe.com/creative-cloud/packager/deploying-acrobat.html
(Documenation Excerpt)
Uninstalling Acrobat on Windows
Once you have deployed Acrobat using the package in the Exceptions folder, you can uninstall it using the usual process for uninstalling msi packages. There are two MSI packages that are necessary to uninstall in a standalone package.  One for the main MSI package that the Creative Cloud Packager creates which is for licensing and the second MSI package which is the Acrobat Pro MSI package which is in the Exceptions folder. 
Here is the command line syntax for uninstalling Acrobat:
Syntax Example:
msiexec.exe /x <path to Acrobat msi file> /qn
Here is the command line syntax for uninstalling the Creative Cloud Packager licensing package:
Syntax Example:
msiexec.exe /uninstall <path to the CCP msi file> /quiet