Authorized my new laptop but music not showing up??

My new laptop is authorized and is 5 of 5 authorized computers.  All others are working fine, but new computer will not display purchased items in library so I can listen on new computer.

I received a reply to the e-mail that I sent.  The support person basically just had me redownload the songs.
"My name is xxx here from the iTunes Store.  I understand  that that you can not see your purchases in your library,  I'm sure you're looking forward to resolving this issue, and I'll be happy to help you today.
I was able to post a new copy of the "Order Number Here" to your xxx account, so that you can try downloading it once again. When you are ready, please follow these steps to initiate the download:"
When I restarted iTunes, the songs automatically downloaded again and now show in my "Library".  I admit that I was a little annoyed by the following comment by the Apple rep:
"Also for future reference, because Apple does not offer protection for the loss of data from your hard disk, I always recommend that you back up your iTunes library as soon as possible and thereafter on a regular basis."
This was not an issue of me losing the songs.  I had the copies of them.  They were showing in the "Purchased" playlist and also in my iTunes music folder.  The only issue was that they did not show in the "Library". 

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